Zdravo, dobro veče. Imam problem sa Plaiuzu-om.
Tražio sam povlačenje 1300 evra, što je uspešno odobreno, ali novac nikada nije stigao. Rekli su mi da je to problem sa mojom bankom, koja ne obrađuje transfer (razgovarao sam sa svojom bankom i rekli su da transfer nije primljen).
Nakon mnogo poruka i traženja od mene da sačekam 7 dana i pošaljem bankovni izvod u PDF-u, itd., rekli su mi da će moj slučaj biti upućen odeljenju za naplatu na detaljan pregled. Prošlo je pet dana, a nisam im se javio.
Cenio bih vašu pomoć.
Hvala.
Hello, good evening. I have an issue with Playuzu.
I requested a withdrawal of 1300 euros, which was successfully approved but the money never arrived. They told me that it was a problem with my bank, which wasn't processing the transfer (I spoke with my bank and they said no transfer had been received).
After many messages and them asking me to wait 7 days and send a bank statement in PDF, etc., they told me that my case would be referred to the collections department for a detailed review. It has now been five days and I have not heard back from them.
I would appreciate your help.
Thank you.
Hola buenas noches , tengo un problema con playuzu .
Solicite una retirada de 1300 euros la cual fue aprobada con éxito pero que nunca llegó el dinero. Me dijeron que era problema de mi entidad bancaria que no cursaba la transferencia ( hablé con mi entidad y me dijeron que no había llegado ninguna transferencia)
Después de muchos mensajes y pedirme que esperase 7 días , que mandase un extracto bancario en PDF, etc , me dicen que derivan mi caso al departamento de cobros para que sea estudiado en profundidad. De esto hace ya cinco días y no tengo noticias de ellos .
Agradecería si ayuda .
Gracias
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