The player from Japan indicated that they had used a bonus to play 'First Person Roulette', which was listed under live games, not video games, on the casino platform. They believed it was a casino oversight and demanded a full bonus refund. We attempted to mediate by requesting clarification from the casino regarding the game's categorization and notification of restrictions. Despite multiple attempts, the casino did not respond. Consequently, the complaint was marked as 'unresolved,' and the player was advised to contact the Anjouan Gaming Authority for further assistance.
Igrač iz Japana je naveo da je koristio bonus da bi igrao 'First Person Roulette', koji je bio naveden pod igrama uživo, a ne video igrama, na platformi kazina. Verovali su da se radi o previdu u kazinu i zahtevali su povraćaj punog bonusa. Pokušali smo da posredujemo tražeći pojašnjenje od kazina u vezi sa kategorizacijom igre i obaveštenjem o ograničenjima. Uprkos višestrukim pokušajima, kazino nije reagovao. Shodno tome, žalba je označena kao 'nerešena' i igraču je savetovano da kontaktira Anžuansku upravu za igre na sreću za dalju pomoć.
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