Zdravo cathacke ,
Hvala na povratnim informacijama
Napominjemo da je utvrđeno da ste prekršili pravilo maksimalne opklade, kao što je navedeno u klauzuli 9 promotivnih uslova specifičnih za ponudu bonusa dobrodošlice, koji potvrđuje da je „Maksimalni dozvoljeni ulog dok je bonus dobrodošlice u igri CA $5. Ako se kladite više od ove dok je bonus dobrodošlice u igri, kazino zadržava pravo da konfiskuje sve dobitke." Ovo zbog opklada koje prelaze CA$5, dok je bonus dobrodošlice bio u igri. Imajte na umu da su posledične radnje preduzete kao direktan rezultat kršenja ovog uslova, pošto su dobijeni dobici izvedeni direktno iz kršenja.
Pozivajući se na Proceduru za žalbe i sporove, kao što je navedeno u odredbama i uslovima zasnovanim na jurisdikciji, što potvrđuje proces u vezi sa sporovima koje možda imate. Dalje daje detalje o odobrenim ADR-ima zasnovanim na jurisdikciji kojima se takva pitanja mogu eskalirati, ako ostanete nezadovoljni datim rešenjem.
Verujući da ovo pruža izvesnu jasnoću po ovom pitanju, ako vam zatreba bilo kakva dodatna pomoć u vezi sa tim, obratite se našem timu za žalbe KSKSKSKSKS0@email.kkkkk , sa kojim ste već bili u kontaktu.
@Michal - U skladu sa relevantnim ograničenjima ličnih podataka, regulatornim obavezama i iz bezbednosnih razloga, nećemo moći dalje da razgovaramo o ovom pitanju na ovoj platformi i stoga podstičemo klijenta da direktno kontaktira naš tim za žalbe ili iGO. S obzirom na poziciju, molimo vas da ljubazno zatvorite i rešite ovaj slučaj.
Pozdravi
Plaizee Team
Hi cathacke,
Thank you for your feedback
We note that you were found to be in breach of the max bet rule, as outlined in clause 9 of the Promotional Terms specific to the Welcome Bonus offer claimed, which confirmed that "The maximum bet allowed while the Welcome Bonus is in play is CA$5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings." This due to placing bets exceeding CA$5, while the welcome bonus was in play. Please note that the consequent actions were taken as a direct result of the violation of this term, as the winnings accrued were derived directly from the breach.
In referencing the Complaints and Disputes Procedure, as outlined in jurisdiction-based terms and conditions which confirms the process in relation to disputes you may have. It further provides details of the approved jurisdictional-based ADR’s to whom such matters may be escalated to, should you remain dissatisfied with the resolution provided.
Trusting this provides some clarity on the matter, should you require any further assistance in this respect please reach out to our Complaints Team complaints@playzee.com, with whom you have already been in contact.
@Michal - In line with the relevant Personal Information constraints, regulatory obligations and for security purposes, we will be unable to further discuss this matter further on this platform and therefore encourage the customer to contact our Complaints Team or the iGO directly. Given the position, we therefore ask that you kindly close and resolve this case please.
Regards
Playzee Team
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