Playzilla Casino - Povlačenje igrača je odgođeno.

Hello, on 03.01. successfully implemented a bonus and requested a payout.

According to the chat, the payout is now in the "final phase" after 8 days.

I don't find any payouts or slot sales in my account.

As if I had never played dot.

Support means everything is okay.

Payouts "instant" will be displayed on the website. Support rejects any information about payout duration

Hallo, ich habe am 03.01. einen Bonus erfolgreich umgesetzt und eine Auszahlung beantragt.

Laut the Chat ist die Auszahlung nach nun 8 Tagen in der "Endphase".

In meinem Account finde ich keinerlei Auszahlung oder Slotumsätze.

Als hätte ich nie dot gespielt.

Support meint alles okay.

Auf der Webseite wird angezeigt Auszahlungen "instant". Support lehnt jegliche Infos zu Auszahlungsdauer ab

Dear schalkewinsathome,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

How do you come to the conclusion that it is normal for a payout to take 14 days?

A payout should take a maximum of 3-5 days depending on the professionalism of the casino.

If a week goes by, it's okay, but 14 days to make a payment is way too long!

I register with the casino's kiterie and they are "INSTANT" (IMMEDIATELY)!

In my opinion, if a casino does not adhere to its own guidelines, a complaint is justified ...

Wie kommen Sie darauf, dass es normal ist das eine Auszahlung 14 Tage dauert?

Eine Auszahlung sollte maximal 3-5 Tage je nach Professionalität des Casinos dauern.

Wenn eine Woche vergeht es es auch in Odnung, aber 14 Tage um eine Zahlung anzuweisen ist viel zu lang!

Ich melde mich zu den Kiterien des Casinos und die sind "INSTANT" (SOFORT)!

Wenn sich ein Casino nicht an seine eigenen Richtlinien hält ist meiner Meinung nach eine Beschwede gerechtfetigt...

Dear schalkewinsathome,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.