Igrač iz Švedske je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Švedske je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Igrao sam u ovom kazinu i sada sam se suočio sa problemima. prvo podizanje je došlo sledećeg dana sada sam napravio dva povlačenja nisam dobio svoj novac, kažu da su odobrili i poslali su mi novac 5 dana koje su trebali da uzmu čekao sam 5 dana bez novca nikada u životu nisam naišao na ovakve probleme ako kazino stranica kaže poslato i piše odobreno, onda bi novac trebalo da se pojavi na mom bankovnom računu Želim pomoć da dobijem svoj novac oko 3270 evra pomozite mi kazino guru
I have played at this casino now I have faced problems. first withdrawal came the next day now I have made two withdrawals not received my money they say they approved and sent my money 5 days which they were supposed to take I have waited 5 days no money ever in my life have I encountered problems like this if a casino page says sent and it says approved then the money should appear in my bank account I want help with getting my money about 3270 euros pls help me casino guru
Dear Locbond123456,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
moj račun je u potpunosti verifikovan prvo podizanje 5. decembra 960 evra je ušlo na moj račun sledećeg dana kao i u svim kazinima u kojima sam igrao, ali poslednja dva povlačenja koja sam napravio kažu da su poslali, ali još nisu ušli na moj bankovni račun. Nikada u životu nisam naišao na kazino stranica na kojoj piše da je vaše povlačenje odobreno i da nije došlo, rekli su da će potrajati 2-5 dana, ali prošlo je 5 dana, nema novca, igram kazino najviše 20 godina, prošlo je 2 dana nakon slanja povlačenja, igram u pledoo kazinu zbog dobrih rejtinga, ali sada u mojim očima najgori kazino koji igram moje pitanje je zašto je prvo povlačenje došlo sledećeg dana na moj račun, a 2 povlačenja još nisu stigla od 3 povlačenja nisu ušli Poslao sam pdf datoteku isplate iz moje banke možete videti broj bankovnog računa i sve transakcije koje sam napravio oni mogu da vide povlačenje koje sam primio od njih i to je bio pdf fajl koji su primili da verifikuju moje povlačenje sada odjednom žele da bude tačan IBAN broj uključeno šta ima veliku razliku u istrazi kada pošaljem pdf datoteku iz svoje banke a lla transakcije na broj mog bankovnog računa, datum je jasno vidljiv oni se igraju sa mnom kako možete da kažete poslato, ali novac nije ušao na moj račun 1 vreme pogrešno ali 2 puta pogrešno osećam se prevarenim oni ne žele da pomognu čak ni kada pitam odgovor drsko 5 dana je prošlo samo 3 dana danas 5 dana gde je novac molim te pomozi mi guru
my account is fully verified first withdrawal 5 Dec 960euro entered my account the next day like all the casinos I played at but the last two withdrawals I made they say they have sent but not yet entered my bank account I never in my life bump on a casino page that says your withdrawal has been approved and hasn't come in, they said it would take 2-5 days, but it's been 5 days, no money, I've been playing casino for 20 years max, 2 days have passed after withdrawal sent, I play at pledoo casino because of good ratings, but now in my eyes the worst casino I play my question is why the first withdrawal came in the next day to my account then 2 withdrawals have not come in yet since 3 withdrawals have not come in I have sent in a pdf file withdrawals from my bank you can see the bank account number and all the transactions I made they can see a withdrawal I received from them and it was the pdf file they received to verify my withdrawal now suddenly they want the exact IBAN number to be included what does it make a big difference in the investigation when I send the pdf file from my bank a lla transactions on my bank account number, date are clearly visible they are playing with me how can you say sent but no money entered my account 1 time wrong but 2 times wrong I feel cheated they don't want to help even when I ask answer cocky 5 days have only passed 3 days now today 5 days where is the money please help me guru
Izvinjavamo se zbog neprijatnosti!
Istražili smo slučaj i možemo potvrditi da su isplate od 270 € i 3000 € potvrđene i isplaćene istog dana bankovnim transferom. Imajte na umu da banke mogu da potraju do 5 radnih dana za obradu transakcija. Takođe smo vam dali bankovne izvode koji potvrđuju ove uplate. U slučaju da još uvek niste primili sredstva, kontaktirajte svoju banku.
Ako imate dodatnih pitanja ili nedoumica, slobodno nas kontaktirajte.
We apologize for the inconvenience!
We have investigated the case and can confirm that payments of €270 and €3000 have been confirmed and paid the same day by bank transfer. Please note that transactions can take up to 5 working days to be processed by banks. We have also provided you with bank statements confirming these payments. In case you still have not received your funds, please contact your bank.
If you have any further questions or concerns, please do not hesitate to contact us.
Svaki dan sam kontaktirao svoju banku, ne mogu da vide ništa što je na putu do mog računa. Ne razumem da je prethodno povlačenje koje sam napravio sa vama došlo sledećeg dana, ali sada dva povlačenja još nisu ni ušla na moj račun kažete 5 dana 270 evra danas 7 dana nema novca, ali ako je zaista poslato, šta je onda novac? veoma čudno što poslednja dva povlačenja nisu ušla na moj račun ali to nije normalno nešto nije u redu moja greška zar ne može biti jer
Izvukao sam na isti način na koji sam napravio prvo povlačenje sa vama
I have contacted my bank every day they can't see anything that is on its way to my account I don't understand the previous withdrawal I made with you came in the next day but now two withdrawals haven't even entered my account yet you say 5 days 270 euros today 7 days no money but if it has actually been sent what is the money then? very strange that the last two withdrawals made have not entered my account but this is not normal something is wrong my fault can't it be because
I took out exactly the same way I did the first withdrawal with you
Kristina
prvi put kada sam napravio isplatu u pledoo kazinu, prošlo je dobro, moji bankovni podaci su sačuvani tako da drugi i treći put nisam morao da unosim svoje bankovne podatke, oni su sačuvani od prvog puta kada je moja banka rekla da je proverila kod svojih odeljenje inostranih plaćanja ne mogu da vide ništa što je na putu do mene ili da ih prate račun koji sam dobio od pledoo kazina, to su 2 povlačenja od njih za koje kažu da su poslata još nisu stigla na moj račun 8. dan danas moja banka kaže da treba kontaktirajte ponovo Pledoo kazino nešto nije u redu sa Pledoo kazina
Kristina
the first time I made a withdrawal at pledoo casino it went well, my bank details are saved so the second and third time I didn't have to enter my bank details it is saved from the first time my bank said they have checked with their foreign payment department they can't see anything which is on its way to me or track them the receipt I got from pledoo casino it's 2 withdrawals from them they say sent haven't arrived in my account yet day 8 today my bank say i should contact again Pledoo casino something wrong from Pledoo casino
Dobio sam e-poruku od moje banke ne prihvata tu gotovinu tako da oni šalju nazad nije Pledoo fold sada ja ću čekati da se novac vrati previše.
i got email from my bank is not accept that cash out so they send back is not Pledoo fold now i Will wait money come back too pendloo cash out too my other bank account
Poštovani Locbond123456,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina,
Casino.Guru
Dear Locbond123456,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.