Snimak ekrana koji ste ovde postavili izgleda da je iz Bingo Bonga kazina, a ne Pledoo kazina. Proverio sam uslove i odredbe Pledoo kazina, i evo šta sam našao u vezi sa zahtevima za zatvaranje naloga:
3.8 Kupac ima pravo da zatvori i/ili suspenduje nalog igrača na Pledoo-u u bilo kom trenutku tako što će kontaktirati odeljenje bezbednosti putem e-pošte. Zatvaranje korisničkog naloga ne dozvoljava Klijentu da napravi novi nalog. Ako Klijent želi da obnovi ugovorni odnos sa Pledoo-om, zatvoreni nalog mora biti ponovo otvoren tako što će obavestiti korisničku podršku putem e-pošte, ćaskanja ili telefona. Ako je račun Korisnika zatvoren zbog bilo kakvog oblika isključenja iz kockanja, račun mora ostati zatvoren onoliko vremena koliko je isključen. Svi dodatni nalozi vezani su uslovima navedenim u ovim Uslovima i odredbama.
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3.8.2 Odeljenje za podršku ne može da postavlja nikakve blokade i/ili ograničenja za period duži od nedelju dana. Da biste ograničili, isključili i/ili blokirali Vaš nalog na Pledoo-u, potrebno je da pošaljete e-poštu na security@pledoo.com navodeći Vaše ime, prezime, broj mobilnog telefona, razlog ograničenja/izuzimanja/blokiranja Vašeg naloga i željeni vremenski okvir. Ako je nalog klijenta blokiran (bilo trajno ili ne), Odeljenje za podršku (i/ili bilo koje drugo odgovarajuće odeljenje Pledoo onlajn kazina) ne može prihvatiti nikakve depozite, obraditi bilo kakva povlačenja ili završiti bilo koji deo procesa verifikacije, kao ni druge radnje u vezi sa nalogom Klijenta. Ako Vaš nalog još uvek nije verifikovan, molimo Vas da dodate identifikacioni dokument u imejl kako biste ga dodali u dotičnu korisničku datoteku.
Možete li potvrditi da ste kontaktirali odeljenje bezbednosti putem e-pošte?
Da li ste prošli punu KIC verifikaciju?
The screenshot you posted here seems to be from Bingo Bonga Casino, not Pledoo Casino. I have checked the Terms and Conditions of Pledoo Casino, and this is what I found regarding account closure requests:
3.8 The Customer has the right to close and/or suspend the players account at Pledoo at any time by contacting the security department by email. The closure of Customers account does not allow the Customer to make a new account. If the Customer pleases to renew the contractual relationship with Pledoo the closed account has to be reopened by informing customer support via email, chat or phone. If the Customer's account has been closed due to any form of exclusion from gambling the account has to stay closed for the amount of time it has been excluded. Any additional accounts made are bound by terms laid out in these Terms and Conditions.
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3.8.2 The support department can’t set any blocks and/or restrictions for a period longer than a week. In order to limit, exclude and/or block Your account at Pledoo it is required for You to send an email to security@pledoo.com stating Your name, surname, mobile phone number, reason for Your account limitations/exclusions/block and the preferred time frame. If a Client’s account is blocked (whether permanently or not), the Support Department (and/or any other eligible department of Pledoo online casino) cannot accept any deposits, process any withdrawals or complete any part of the verification process, as well as do other actions related to the Client's account. If Your account is not yet verified we kindly ask You to add an ID document to the email in order to add it to the user file in question.
Could you please confirm that you contacted the security department by email?
Have you passed the full KYC verification?
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