Zdravo, primio sam ovu e-poštu nakon što sam naišao na neke probleme sa verifikacijom
Nažalost, nismo u mogućnosti da verifikujemo vaš nalog, pošto nas je međunarodna platforma za verifikaciju obavestila da je vaša verifikacija identiteta bila neuspešna.
Prema odredbama i uslovima:
3.4. <...> Ako naše odeljenje bezbednosti ne može u potpunosti da verifikuje nalog klijenata i/ili ima opravdane sumnje da je u igri lažna aktivnost, dobici klijenata mogu biti poništeni i račun blokiran.
Štaviše, naš sistem je otkrio prijave iz više zemalja. Prema pravilima, upotreba VPN-ova, proksija, TOR-a i sličnih programa je strogo zabranjena na našoj platformi.
Iz gore navedenih razloga, vaš nalog je blokiran i svi dobici su zaplenjeni. Vaš poslednji depozit će biti vraćen na vaš poslednji korišćeni način plaćanja.
Da bismo nastavili sa povraćajem depozita, molimo vas da dostavite sledeće podatke: broj računa, broj finansijske institucije i broj tranzita.
Radujemo se vašem odgovoru.
S poštovanjem,
Odeljenje za bezbednost kazina Pledoo
Nemam čak ni VPN instaliran na svom laptopu, tako da je nemoguće da je ono što su rekli tačno u vezi sa tim.
Slučajno sam poslao račun za videotron mobilni telefon umesto svog računa za videotron komunalne usluge (što inače koristim).
Sumsub ne prihvata telefonske račune.
Verujem da moja verifikacija sa sumsub-om nije uspela zbog ovoga i pledoo koristi termin 3.4 da konfiskuje sredstva na neopravdan način. Nisam siguran zašto lažu o više zemalja. Mogu da uradim zahtev za pristup subjektu da vidim istoriju IP adresa povezanih sa prijavama na nalog.
Kada sam video da verifikacija nije uspela, nisam ništa pomislio na to i zamolio sam ćaskanje uživo da mi pomogne da verifikujem, već sam shvatio da sam poslao pogrešan račun i bio sam spreman da pružim novi njihovom timu za dokumente.
Hello, I received this email after running into some verification problems
Unfortunately, we are unable to verify your account, as the international verification platform has informed us that your identity verification was unsuccessful.
According to the Terms and Conditions:
3.4. <...> If our security department can’t fully verify clients' account and/or have reasonable suspicions that fraudulent activity is at play, clients' winnings can be voided and account blocked.
Furthermore, our system has detected logins from multiple countries. According to the rules, the use of VPNs, proxies, TOR, and similar programs is strictly prohibited on our platform.
Due to the aforementioned reasons, your account has been blocked and all winnings have been confiscated. Your last deposit will be refunded to your last used payment method.
In order to proceed with the refund of your deposit, we kindly ask you to provide the following information: account number, financial institution number, and transit number.
We look forward to your response.
Respectfully,
Pledoo Casino Security Department
I don't even have a VPN installed on my laptop so it's impossible for what they said to be true regarding that.
I accidentally sent my videotron mobile phone bill instead of my videotron utility bill (which is what I normally use).
Sumsub doesn't accept phone bills.
I believe that my verification with sumsub failed due to this and pledoo is utilising term 3.4 to confiscate funds in an unwarranted fashion. Not sure why they lie about multiple countries. I may do a subject access request to see the history of IP addresses associated with logins to the account.
When i saw the verification failed I didn't think anything of it and asked live chat to help me verify, I had already realised I'd sent the wrong bill and was ready to provide a new one to their documents team.
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