Zdravo Guru kazina,
Obraćam se da uložim žalbu na to kako je Pledoo Casino obavio proces verifikacije mog naloga. Bilo je to veoma frustrirajuće iskustvo i nadam se da ćete mi pomoći da dobijem malo jasnoće i rezolucije.
Prvo sam obavio video poziv sa njihovim bezbednosnim timom kako su tražili. Međutim, proces je brzo postao nerazuman. Dali su mi rok od sat vremena da dostavim izvod iz banke, što mi je bilo nemoguće da ispoštujem. Koristim Lukon, a oni ne izdaju redovne bankovne izvode, pa sam morao da kontaktiram njihov tim za podršku da dobijem poseban potpisan dokument. Ovo je trajalo duže nego što mi je dato, ali sam na kraju uspeo da dostavim dokument.
Povrh toga, tokom procesa verifikacije, postavljali su mnoga apsurdna pitanja o stvarima kao što su boje slotova koje sam igrao, što se činilo potpuno nepotrebnim i van reda. Kao kockar, već sam dao sve informacije koje su tražili, uključujući video poziv, i pratio sam sva njihova uputstva koliko sam mogao.
Pravi problem je, međutim, nedostatak odgovora Pledoo-a.
Nakon što sam predao neophodan dokument, uopšte nisam dobio nikakve novosti ili komunikaciju od njih. Više puta sam kontaktirao putem e-pošte, pa čak i preko Skajpa, ali niko mi se ne javlja. Zaista je frustrirajuće biti ignorisan nakon prolaska kroz sve ove korake.
Ceo proces je bio zaista stresan, posebno sa smešnim vremenskim okvirom koji su postavili za podnošenje dokumenata. Uradio sam sve što sam tražio, a sada sam ostao u mraku.
Možete li mi pomoći da ovo sredim? Samo želim da završim svoju verifikaciju i nastavim dalje, ali nedostatak podrške i komunikacije od Pledoo-a to čini zaista teškim.
Hvala na vašem vremenu i pomoći.
Hi Casino Guru,
I’m reaching out to file a complaint about how Pledoo Casino has handled my account verification process. It’s been a very frustrating experience, and I hope you can help me get some clarity and resolution.
First off, I did the video call with their security team as they requested. However, the process quickly became unreasonable. They gave me a one-hour deadline to submit a bank statement, which was impossible for me to meet. I use Luxon, and they don’t issue regular bank statements, so I had to contact their support team to get a special signed document. This took longer than I was given, but I eventually managed to provide the document.
On top of that, during the verification process, they asked a lot of absurd questions about things like the colors of the slots I was playing, which felt completely unnecessary and out of line. As a gambler, I’ve already provided all the information they requested, including the video call, and I followed all their instructions to the best of my ability.
The real issue, however, has been the lack of response from Pledoo.
After I submitted the necessary document, I haven’t received any updates or communication from them at all. I’ve reached out multiple times by email and even on Skype, but no one is getting back to me. It’s really frustrating to be ignored after going through all these steps.
The whole process has felt really stressful, especially with the ridiculous time frame they set for document submission. I’ve done everything I was asked to do, and now I’m just being left in the dark.
Could you please help me get this sorted out? I just want to complete my verification and move on, but the lack of support and communication from Pledoo is making it really difficult.
Thanks for your time and help.
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