Poštovani sjnbpfkt4k,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Pocket Casino-om.
Pročitajte naše članke o tome kako funkcionišu bonusi u onlajn kazinu: https: //casino.guru/casino-bonuses#hov-thei-vork
Kazino ovde ima objašnjenje kako njegovi bonusi funkcionišu: 

Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste završili klađenje bonusa?
- Možete li navesti koji bonus ili promociju ste aktivirali i igrali? Molimo dostavite snimak ekrana sa vidljivim pravilima ako je moguće.
- Možete li da navedete šta sporni iznos od 70 A$ predstavlja u ovoj situaciji?
- Da li ste kontaktirali podršku kazina i zatražili pomoć? Kakav odgovor ste dobili?
- Možete li da podelite sa mnom vašu komunikaciju sa kazinom u vezi sa ovim problemom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na tomas@casino.guru , ili postavite snimke ekrana ovde
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear sjnbpfqt4q,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pocket Casino.
Please read our articles on how the bonuses in online casinos work: https://casino.guru/casino-bonuses#how-they-work
The casino has an explainer of how its bonuses work here:

Please allow me to ask you a few questions, so I can better understand the situation.
- Have you completed the wagering of the bonus?
- Could you please specify which bonus or promotion you activated and played? Please provide a screenshot with its rules visible if possible.
- Could you please specify what the disputed amount of A$70 represents in this situation?
- Have you contacted casino support and asked for assistance? What response have you received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Automatski prevedeno: