Jeffrey iz Sjedinjenih Država ima problem sa Pokerstars Casinom. Nakon što je pobijedio, njegov račun je zatvoren. Kao razlog, kazino ga je optužio da svjesno stavlja oklade bez rizika.
Jeffrey from the United States has a problem with Pokerstars Casino. After he won, his account was closed. As a reason, the casino accused him of placing risk free bets knowingly.
Jeffrey iz Sjedinjenih Država ima problem sa Pokerstars Casinom. Nakon što je pobijedio, njegov račun je zatvoren. Kao razlog, kazino ga je optužio da svjesno stavlja oklade bez rizika.
k sam ovo napisao već toliko puta pa neka prvo kažem ibhave pokerstars pa i nj račune ... tako da sam položio 600usd u pokerstars nj, osvojio sam dobrih 3515 usd. natekao da povučem zamrznuti račun dok se sredstva nisu očistila pa sam se vratio da pogledam svoje depozite i datum i vrijeme. dobro primijetio sam da se moj račun završava 2540. rekao sam da ne, moj novi račun završava 2440. 2540. bio je moj stari račun. Tu sam pažnju čak poslao preko svoje zatvorene izjave. poslao sam preko svog novog izvoda računa da objasnim. nakon malo leđa i četvrte 4 dana, zamrznuli su mi račun, zatvorili i oduzeli mi fundu ..... ovo je sve bio novi dres. sada idemo na Pennsylvania k je vratio uplate koje moram vratiti, a danas sam primio e-poštu u kojoj piše eepay thebfunds, a vi možete i dalje upotrebljavati Pennsylvania račun.
nazad u dresu rekli su da su mi zatvorili račun jer sam svjesno igrao bez rizika. kako sam svjesno igrao riskantno, kad sam ga k njemu upozorio da sam slučajno uneo pogrešan broj računa, to je samo jednoznamenkasti razlika. i onda danas razgovaram sa e-mailom ...... ako bih položio 600 usd i izgubio me, morao bih to vratiti, a zatim iskoristiti tu pokerstars NJ. ali zato što sam imao 3515 dobitaka, zatvorili su mi račun i zaplenili sav taj novac. sada sigurno dobro razmišljate, možda, depoziti u Pennsylvanii nisu bili toliko, ali to je pogrešno, negativan sam bio 750 dolara. prvo su pokušavali da mi dopuste da mi to plati prije nego što oslobode moje sredstva. ali to nije slučaj da su to dva različita vlasnika licence, pa zašto mogu igrati pa, ali moj je zatvoren i uzeli su mi pobjedu.
prazna točka ako bi izgubila 600 dolara sve što bih morao da nastavim da igram u nju je da vratim 600 leđa, ali imao sam pobjede i nisu mi dali oportove da ponovno spremim 600.
što se tiče tačke ja sam još uvijek u mogućnosti da igram u tom casknu jer sam GUBIT.
k have written this so many times so let me first say ibhave pokerstars pa and nj accounts...so i deposited 600usd into pokerstars nj, i won a good 3515 usd. inwent to withdrawl the froze my account until my funds cleared so i went back to look at my deposits and the date and time. well i noticed my account ends in 2540 i said oh no my new account ends in 2440 2540 was my old account. i brouhhtbit to there attention even sent over my closed accounts last statement. i sent over my new account statement to explain. after a little back and fourth for 4 days they froze my account closed it and confiscated my funda.....this was all new jersey. now lets go over to pennsylvania k had returned payments that i have to repay just got an email today saying eepay thebfunds and u can continue to uae the pennsylvania account.
back to jersey they said they closed my account because i played risk free knowingly. how didni knowingly play risknfree when k brought it to there attention that i inputed the wrong account number by accident it is only 1 digit difference. and then i thimk with email today......if i would of deposited 600 usd and i lostball i would have to do is pay it back and then contknue using there pokerstars NJ. but because i had winnings of 3515 they closed my account and confiscated all of that money. now you must be thinking well maybey pennsylvanias deposits werent as much but that is wrong i was 750 dollars negative. first theybwere trying tonrell me thatbpa has to paid before theybrelease my nj funds. but thatsbnot the case they are 2 different license holders hence why i can play pa but my nj is closed and they took my winings.
point blank ifni would of lost 600 dollars all i would have to donto continue to play in nj is tlnpay the 600 back but i had winings and they did not give me the optoon to redeposit 600.
as for pa i am able to still play at that caskno because i LOST.
Zdravo Jeffrey.
Hvala vam što ste poslali svoju žalbu. Žao nam je što čujemo o vašim problemima. Možete li nam proslijediti poruke kockarnice (kopirati ih)? Koje ste igre igrali? Imate li svoju istoriju igara? Zašto imate toliko računa?
Hello Jeffrey.
Thank you for submitting your complaint. We are very sorry to hear about your troubles. Could you please forward the casino’s messages to us (copy them her)? Which games did you play? Do you have your game history? Why do you have so many accounts?
ja imam svoju istoriju igara ..... imam i nj i pa jer živim na granici njih dvoje imam porodicu i vozim se napred i nazad od dvije statise skoro svakog dana. kako biste željeli da premjestim forqars u prosljeđivanje e-mailova, imam ih mnogo iz podrške za sigurnost i konačno frlm viši sudski savjetnik. išao sam tako daleko da posegnem za NJDGE-om, takođe sam nazvao korporaciju u Ontario Kanadi i ostavio sam tri poruke na tri različite govorne pošte. ali molim te adviae.me. o tome kako želite da vam pošaljem e-poštu, možda će mi trebati par sati da sve osmislim
i do have my gaming history.....i have nj and pa because i live on the border of the two i have family and i drive back and forth from the two statss almost everybday. how would.you like me to mover forqars qith forwarding the emails i have ao many from support security and finally frlm a senior security courtnay. i have gone ahead so far to reach out to the NJDGE also i have called corporate in ontario canada and i have left three messagea on three different voicemails. but please adviae.me. on how you would like me to forqard these emails it mightvtake me a couple hours to fowarard everything
mogu li dodati i nakon razgovora sa starijim zaštitarima, proslijedili su moj slučaj odgovornom igranju, pokušavajući da stave na listu lista tonclose sve mybcasinonaccounts sa drugima ..... oni su poslali e-poštu sa 7 pitanja ili tako i pokušali su da me stave na listu zbog problema sa kockanjem sontheyb mogao zatvoriti moj račun na taj način. thatbdid nije uspio, pa su krenuli naprijed i to učinili sami na NJ strani, ali ostavili su mi jednog otvorenog za povraćaj i nastavak korištenja gamea, ali inrefuae nakon ovoga da nastavim igrati sa pokerstarsima jer bi se to moglo dogoditi kad god pobijedim sada. nastavit ću i početi slati e-poštu putem moje e-pošte.
may i also add after talking to senior security yhey forwarded my case to responsible gaming trying to getbme put on anlist tonclose all mybcasinonaccounts with others.....theybsent over a email with 7 questions or so and tried to have me put on a list for a gamnling problem sontheybcould close my account that way. thatbdid not work so theybwent ahead and did it themselves on the NJ side but left my pa one open to repay and continue using there gamea but inrefuae after this to continue to play with pokerstars as this could happen anytime i win now. i will go ahead and start sending over the emails via my email app.
dopustite da dodam i moja supruga ima račun u pa-u i kažu da sam ja odgovoran za nju ..... nisam siguran, ali nj i pa su različiti vlasnici licence, tako da moj nj račun ne bi trebao imati NIŠTA veze s mojim pa računom. poslao sam vam mnogo poruka e-pošte, molim vas da mi se javite i znate da li ste ih primili
let me also add my wife has an account in pa and they say thatbi am responsible for her.....im not sure but nj and pa are different license holdera so my nj account ahould have NOTHING to do with my pa account. i forwarded many emails to you please get back to me andnlet me know if you have received them
Zdravo Jeffrey,
Nadam se da će vas ovaj email dobro pronaći.
Kada uplatite depozit kod Instant eChecks-a, sredstva se odmah knjiže na Vaš Zvjezdani račun. Ali nećete moći povući onaj dio svog stanja ili sredstava prikupljenih iz tog salda u razdoblju od 7 kalendarskih dana. Ovaj vremenski okvir je neovisno o tome kada se sredstva zaista terete s vašeg bankovnog računa.
Vaše je povlačenje stavljeno na čekanje dok se ne očiste vaši depoziti eCheck koji bi se trebao dogoditi 25. decembra 2019.
Ako su vam potrebne dodatne informacije, samo nas obavijestite. Tu smo da pomognemo.
Pozdravi,
Rebecca
Sigurnost i plaćanja Zvezde
Hello Jeffrey,
I hope this email finds you well.
When you make a deposit with Instant eChecks, the funds are immediately credited to your Stars Account. But you will not be able to withdraw that part of your balance or funds accrued from that balance for a period of 7 calendar days. This time frame is regardless of when the funds are actually debited from your bank account.
Your withdrawal has been placed on hold until your eCheck deposits clear which is set to occur on December 25th, 2019.
If you need any further information, just let us know. We're here to help.
Regards,
Rebecca
Stars Security and Payments
Zdravo Jeffrey,
Hvala vam na e-mail.
Imajte na umu da je, kao i u prethodnim razgovorima uživo s nama, zabilježeno da su bankovni podaci imputirani vašom eCheck metodom netačni i da će rezultirati povratom sredstava. Napominjemo, da bismo riješili probleme sa vašim računom, za sada moramo odgovarati putem e-pošte.
Osporavanje bilo kakvih optužbi od strane The Stars Group predstavlja lažnu aktivnost. Kada ste položili depozit, odgovorni ste za plaćanje depozita .
Uvjeti pružanja usluge koje ste se složili da se pridržavate kada otvorite svoj račun Stars, posebno u odjeljku "ZABRANJENE KORISNICE", navode da:
"FRAUDULENTNO PONAŠANJE. U slučaju da Dobavljač smatra da se Korisnik uključio ili pokušao uključiti u lažne, nezakonite, nepoštene ili neprimjerene aktivnosti tokom korištenja Usluge, uključujući bez ograničenja, bilo koje od aktivnosti utvrđenih u ovoj tački 5. ili bilo koju drugu manipulaciju igrom ili izvršenje bilo kakve lažne isplate, uključujući bez ograničenja, upotrebu ukradene kreditne kartice ili lažnog vraćanja novca ili pranja novca, Davalac ima pravo da preduzme mjere koje smatra prikladnim, uključujući, ali ne ograničavajući se na:
Naši puni Uvjeti usluge dostupni su na:
www.pokerstarsnj.com/poker/room/tos/
Hvala na saradnji. Ako imate bilo kakvih drugih pitanja, ne ustručavajte se kontaktirati nas.
Pozdravi,
Rebecca
Plaćanja i sigurnost zvijezda
Hello Jeffrey,
Thank you for your email.
Please note, as per previous live chat conversations with us, it was noted the bank details imputed with your eCheck method is incorrect and will result in chargeback. Please note, in order to resolve your account issues, we must correspond via email for the time being.
Disputing any charges by The Stars Group constitutes a fraudulent activity. As you made the deposit, you are therefore responsible for payment of the deposit.
The Terms of Service which you agreed to abide by when you opened your Stars Account, in particular, section 'PROHIBITED USES', state that:
"FRAUDULENT BEHAVIOR. In the event that Provider deems that a User has engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity while using the Service, including without limitation, engaging in any of the activities set forth in this clause 5 or any other game manipulation, or the making of any fraudulent payment, including without limitation, use of a stolen credit card or fraudulent chargeback or money laundering, Provider shall be entitled to take such action as it sees fit, including, but not limited to:
Our full Terms of Service are available at:
www.pokerstarsnj.com/poker/room/tos/
Thank you for your cooperation. If you have any other questions, don't hesitate to contact us.
Regards,
Rebecca
Stars Payments & Security
Zdravo Jeffrey,
Naši StarsPA & StarsNJ imaju zatvoreni bazen igrača i likvidnost. To znači da su platforme odvojene i sredstva se ne mogu prenijeti.
Međutim, ako imate otvorenih problema na bilo kojoj platformi, vaši računi na obje strane biće ograničeni.
Zbog toga ćete najprije morati riješiti negativni saldo na vašem PA računu tako što ćete izvršiti depozit što je prije moguće. Nerešena pitanja na vašem NJ računu eskalirana su menadžeru na dalji pregled.
Hvala ti.
Pozdravi,
Julia
Sigurnost zvijezda
Hello Jeffrey,
Our StarsPA & StarsNJ have a closed player pool and liquidity. This means that the platforms are separate and funds can not be transferred.
However, if you have outstanding issues on either platform, your accounts on both will be restricted.
Therefore, you will first need to resolve the negative balance in your PA account also by making a deposit as soon as possible. The pending issues on your NJ account have been escalated to a manager for further review.
Thank you.
Regards,
Julia
Stars Security
Zdravo Jeffrey,
Hvala vam na e-mail.
S obzirom na vašu situaciju, sredstva koja trenutno dugujete na vašem računu za PA moraju biti vraćena kako bismo mogli nastaviti s pregledom vašeg NJ računa. Nećete moći koristiti sredstva na svom NJ računu kako biste vratili ta sredstva. Morat ćete se prijaviti na svoj PA račun i uplatiti depozit koristeći bilo koji od raspoloživih načina depozita koji su vam na raspolaganju da biste ovo dovršili.
Imajte na umu da sredstva s vašeg NJ računa potiču od depozita koji nisu ni prikupljeni ili zaduženi sa bankovnog računa, drugim riječima što ste osvojili sredstva su od depozita koje niste uplatili.
Pozdravi,
Emely
Sigurnost zvijezda
Da bi poboljšali
Hello Jeffrey,
Thank you for your email.
Regarding your situation, the funds that are currently owed in your PA account will need to be repaid in order for us to continue with a review of your NJ account. You will not be able to use the funds in your NJ account to repay these funds. You will need to log into your PA account and make a deposit using any of the deposit methods available to you to complete this.
Please note that the funds from your NJ account stem from deposits that have not even been collected or debited from a bank account, in other words the funds that you won are from deposits that you have not paid.
Regards,
Emely
Stars Security
To enhance the
Zdravo Jeffrey,
Hvala što ste nas kontaktirali.
Vaš e-mail smo prosledili timu odgovornih igara. Odgovor ćete dobiti što je prije moguće.
Cijenimo vaše strpljenje.
Pozdravi,
Radost
Sigurnost zvijezda
Hello Jeffrey,
Thank you for contacting us.
We have forwarded your email to the Responsible Gaming Team. You will receive a reply as soon as possible.
We appreciate your patience.
Regards,
Joy
Stars Security
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Zdravo Jeffrey,
Puno hvala na odgovoru i iskrenosti.
Kao što je jučer navedeno u našoj e-pošti, vaš slučaj je proslijeđen našem odjelu odgovornih igara nakon što ste iznijeli komentare u vezi sa problemima pristupačnosti.
Cijenimo što ste izdvojili vrijeme da pojasnite situaciju s nama; vaš račun je sada izbrisan sa stajališta odgovornog igara.
Proslijedili smo vašu e-poštu nadzorniku sigurnosti koji će vam dodatno pomoći.
Opet cijenimo vaše vrijeme i saradnju.
Pozdravi,
Jose
FOX opklada
Odgovorno igranje
Hello Jeffrey,
Thank you very much for your response and honesty.
As stated in our email from yesterday, your case was forwarded to our Responsible Gaming department after you made some comments referencing affordability concerns.
We appreciate you taking the time to clarify the situation with us; your account is now cleared from a Responsible Gaming standpoint.
We have forwarded your email to the Security Supervisor who will assist you further.
Again, we appreciate your time and cooperation.
Regards,
Jose
FOX Bet
Responsible Gaming
Zdravo Jeffrey,
Hvala vam na e-mail.
Nakon pregleda vaših dokumenata primijetio sam da ste poslali bankovni izvod za bankovni račun koji završava u *** 2440 i na kojem je prikazan vaš saldo koji je prestao 16.12.2019. Molimo vas da pošaljete drugi bankovni izvod za vaš bankovni račun koji završava *** 2440 i na kojem su prikazane vaše transakcije i završni saldo do današnjeg dana.
Zahvaljujemo na vašoj saradnji.
Pozdravi,
Emely
Stars Securit
Hello Jeffrey,
Thank you for your email.
After reviewing your documents, I noticed that you sent in a bank statement for the bank account ending in ***2440 showing your balance that stopped on 12/16/2019. We ask that you please send in another bank statement for your bank account ending in ***2440 showing your transactions and ending balance through the present date.
We appreciate your cooperation.
Regards,
Emely
Stars Securit
Zdravo Jeffrey,
Naš tim je prethodno poslao e-poštu kako bi vas informisao o vašem trenutnom statusu računa.
Priložili smo kopiju početnog e-maila za vašu recenziju:
Zdravo Jeffrey,
Hvala vam na e-mail.
Nedavno je odbijeno i sredstva su vraćena na vaš račun. Vaš će račun ostati ograničen sve dok se do sada ne očiste depoziti eChecks. Nakon što se ta sredstva očiste, moći ćemo pristupiti potpunom pregledu vašeg Stars računa. Sredstva bi u potpunosti trebalo da se očiste 25. decembra 2019. godine.
Ako imate dodatnih pitanja, slobodno nas kontaktirajte.
_____________________________________________________________________________________________________________________________
Pozdravi,
Courtenay
Sigurnost zvijezda
Hello Jeffrey,
Our Team has previously sent an email to advise you about your current account status.
We have attached a copy of the initial email for your review:
Hello Jeffrey,
Thank you for your email.
Your recent withdrawal has been rejected and the funds placed back in your account. Your account will remain restricted until the currently uncleared eChecks deposits clear on our end. Once these funds clear, we will be able to proceed in the full review of your Stars account. The funds should fully clear on our end on December 25, 2019.
Feel free to contact us should you have any further questions.
_____________________________________________________________________________________________________________________________
Regards,
Courtenay
Stars Security
Zdravo Jeffrey,
Iako razumijemo da ste unijeli pogrešne podatke, morat ćete nam dostaviti izjavu u kojoj je prikazan saldo u vrijeme uplate depozita bez obzira na pogrešku unosa. Ovo nam pomaže da shvatimo da je namjera deponiranja bila fer i iskrena.
Ne možemo krenuti naprijed bez izjave.
Pregledao sam dokumentaciju koju ste nam poslali, ali ne govori nam mnogo. Datum pokazuje 01-17, što nam ne pomaže u vašem slučaju. Molimo vas da što prije pošaljete traženu dokumentaciju.
Pozdravi,
Courtenay
Sigurnost zvijezda
Hello Jeffrey,
While we understand that you entered the wrong information, you will need to provide us with a statement in which shows the balance at the time the deposit was made regardless of the typo. This helps us understand that the intent to deposit was fair and honest.
We cannot move forward without the statement.
I have reviewed the documentation you sent us but it does not tell us much. The date shows 01-17 which does not help us with your case. Please send the requested documentation at your earliest convenience.
Regards,
Courtenay
Stars Security
Zdravo Jeffrey,
Iako razumijemo da ste unijeli pogrešne podatke, morat ćete nam dostaviti izjavu u kojoj je prikazan saldo u vrijeme uplate depozita bez obzira na pogrešku unosa. Ovo nam pomaže da shvatimo da je namjera deponiranja bila fer i iskrena.
Ne možemo krenuti naprijed bez izjave.
Pregledao sam dokumentaciju koju ste nam poslali, ali ne govori nam mnogo. Datum pokazuje 01-17, što nam ne pomaže u vašem slučaju. Molimo vas da što prije pošaljete traženu dokumentaciju.
Pozdravi,
Courtenay
Sigurnost zvijezda
Hello Jeffrey,
While we understand that you entered the wrong information, you will need to provide us with a statement in which shows the balance at the time the deposit was made regardless of the typo. This helps us understand that the intent to deposit was fair and honest.
We cannot move forward without the statement.
I have reviewed the documentation you sent us but it does not tell us much. The date shows 01-17 which does not help us with your case. Please send the requested documentation at your earliest convenience.
Regards,
Courtenay
Stars Security
Zdravo Jeffrey,
Hvala vam na e-mail.
Primili smo Izvještaj banke koji ste nam poslali. Nažalost, nismo je mogli prihvatiti jer je bila previše mutna.
Ljubazno vas molimo da što prije pošaljete jasne slike dokumenta:
Skenirajte ili snimite jasnu fotografiju tražene dokumentacije i pošaljite nam je putem e-maila.
Radujemo se što ćemo vam uskoro dostaviti dokument
Pozdravi,
Patrick
Plaćanja i sigurnost zvijezda
Hello Jeffrey,
Thank you for your email.
We have received the Bank Statment you have sent to us. Unfortunately, we could not accept it as it was too blurry.
We kindly ask that you re-send clear images of the document at your earliest convenience:
Please scan or take a clear photo of the requested documentation and send to us by email.
We look forward to receiving your document at your earliest convenience
Regards,
Patrick
Stars Payments & Security
Zdravo Jeffrey,
Nakon pregleda vašeg slučaja, donesena je odluka o deaktiviranju vašeg računa.
Sredstva koja su trenutno na vašem FoxBet računu prikupljana su sredstvima iz eCheck depozita koji nije ispoštovan. Prema prirodi metode eCheck depozita, mogli ste igrati bez rizika. Da niste prikupili sredstva za vrijeme igranja bez rizika, vaš FoxBet račun sada bi bio u negativnom stanju. Kao rezultat ove situacije, vaš račun će ostati deaktiviran.
Pogledajte odjeljak 9.8 naših Uvjeta pružanja usluge, koji jasno navodi našu politiku:
9.8
Postupanje dobavljača zbog kršenja korisnika. Ne dovodeći u pitanje bilo koja druga prava Dobavljača, zakonom ili ugovorom ili pravom vlasništva, imamo pravo uskratiti pristup, Uslugama ili bilo kojoj značajki ili dijelu Usluga i obustaviti ili ukinuti vaš pristup Uslugama, te ukloniti i odbacite bilo kakav doprinos korisnika, u bilo koje vrijeme i iz bilo kojeg razloga, uključujući i bilo koje kršenje ovog ugovora. Pored toga, imamo politiku ukidanja privilegija za korišćenje Usluga korisnika koji su višestruki ili ozbiljni prekršitelji ovog Ugovora ili krše prava intelektualnog vlasništva. U slučaju da obustavimo ili ukinemo vaš pristup i / ili upotrebu Usluga, i dalje ćete biti vezani odredbama ovog Ugovora koji su bili na snazi od datuma vaše obustave ili raskida.
Ne ograničavajući se na gore navedeno, U slučaju da Davatelj smatra da je korisnik prekršio odredbe ovog Ugovora ili na drugi način angažirao ili pokušao da se uključi u lažne, nezakonite, nepoštene ili zabranjene aktivnosti u vezi s pristupom ili upotrebom Usluga, Davatelj ima neposredno pravo da preduzme radnju koju smatra prikladnom, uključujući, ali ne ograničavajući se na:
a. blokiranje korisnikova pristupa Uslugama ili bilo kojoj drugoj usluzi koju nudi Stars Interactive Group;
b. obustavljanje ili ukidanje računa za igre sa pružateljem usluga i / ili bilo koji drugi ugovor sklopljen između pružatelja usluga i korisnika;
c. iskorištavanje sredstava na računu za igre ili na bilo kojim drugim web lokacijama ili mobilnim aplikacijama kojima upravlja Mount Airy ili Stars Interactive Group;
d. objavljivanje takvih podataka (uključujući identitet Korisnika) financijskim institucijama, nadležnim tijelima i / ili bilo kojoj osobi ili entitetu koji ima zakonsko pravo na takve informacije; i / ili
e. poduzimanje pravnih radnji protiv korisnika.
Naše kompletne Uvjete pružanja usluge možete pronaći ovdje: https://nj.foxbet.com/tos/
Imajte na umu da je ova odluka menadžera konačna.
Pozdravi,
Courtenay
Sigurnost zvijezda
Hello Jeffrey,
After a review of your case, a decision has been made to deactivate your account.
The funds currently in your FoxBet account were accrued using funds from an eCheck deposit which was not honored. As per the nature of the eCheck deposit method, you were able to play risk free. Had you not accrued funds while playing risk free, your FoxBet account would be in the negative now. As a result of this situation, your account will remain deactivated.
Please refer to section 9.8 of our Terms of Service, which clearly states our policy:
9.8
Action by Provider for User Violations. Without prejudice to any other rights of Provider by law or contract or at equity, we have the right to deny access to, and to suspend or terminate your access to, the Services, or to any features or portions of the Services, and to remove and discard any User Contributions, at any time and for any reason, including for any violation by you of this Agreement. In addition, we have a policy of terminating the Services usage privileges of users who are a repeat or serious violators of this Agreement or infringers of intellectual property rights. In the event that we suspend or terminate your access to and/or use of the Services, you will continue to be bound by the terms of this Agreement that were in effect as of the date of your suspension or termination.
Without limiting the foregoing, In the event that Provider deems that a User has violated the terms of this Agreement or otherwise engaged or attempted to engage in fraudulent, unlawful, dishonest or prohibited activity in connection with access or use of the Services, Provider shall have the immediate right to take such action as it sees fit, including, but not limited to:
a. blocking a User's access to the Services or to any other service offered by the Stars Interactive Group;
b. suspending or terminating a Gaming Account with Provider and/or any other agreement in place between a Provider and the User;
c. seizing the funds within a Gaming Account or on any other sites or mobile applications operated by Mount Airy or the Stars Interactive Group;
d. disclosing such information (including the identity of the User) to financial institutions, relevant authorities and/or any person or entity that has the legal right to such information; and/or
e. taking legal action against a User.
Our complete Terms of Service can be located here: https://nj.foxbet.com/tos/
Please note that this Managerial decision is final.
Regards,
Courtenay
Stars Security
Zdravo Jeffrey,
Vaš račun za New Jersey PokerStars bio je deaktiviran jer eCheck depozit nije ispoštovan i vraćen. Iako smo osjetljivi na vašu situaciju, nećemo ponovo uspostaviti vaš PokerStars račun kao rezultat ovog povratka. Ova odluka je konačna.
Prosledit ću vaš slučaj mom upravitelju. Međutim, imajte na umu da odgovor nećete dobiti tek nakon praznika. Do tada, molimo vas da strpljivo sačekate odgovor.
Nemojte nam nastaviti slati nekoliko e-mailova i chatova u vezi sa statusom vašeg računa u New Jerseyju ili će se adrese e-pošte zatvoriti bez odgovora. Možemo vam pomoći ako želite da vratite dugovana sredstva na vašem PA računu.
Pozdravi,
Courtenay
Sigurnost zvijezda
Hello Jeffrey,
Your New Jersey PokerStars account was deactivated as the eCheck deposit made was not honored and returned. While we are sensitive to your situation, we will not reinstate your PokerStars account as a result of this return. This decision is final.
I will forward your case to my manager. However, please note that you may not receive a response until after the holidays. Until then, we ask that you wait patiently for a reply.
Please do not continue to send us several emails and chats in regard to your New Jersey account status or the emails will be closed without a response. We can assist you if you wish to repay the owed funds within your PA account.
Regards,
Courtenay
Stars Security
Zdravo Jeffrey,
Kao što ste naveli da ste napravili službenu grešku prilikom unošenja podataka o vašem bankovnom računu, pokušali smo vam pomoći koliko smo mogli.
Međutim, sredstva nisu bila prisutna na vašem bankovnom računu u vrijeme u kojem ste obavljali depozite. Izjavili ste da je to zbog toga što imate problema sa poslodavcem. Iako smo osjetljivi na vašu situaciju, nismo bili u mogućnosti da nastavimo s vraćanjem vašeg računa u New Jerseyju zbog gore navedenih stvari.
Međutim, iako je vaš račun u New Jerseyju trenutno zatvoren, vaš Foxbet Pennsylvania račun kod nas ostaje otvoren za upotrebu. Ograničenje je zbog dugovanih sredstava na vašem računu.
Nakon što se sredstva koja se duguju vraćena i problemi na povezanom računu budu riješeni, možemo vam pomoći da ponovo uspostavite vraćanje u tom trenutku.
Sretni praznici,
Courtenay
Sigurnost zvijezda
Hello Jeffrey,
As you stated you made a clerical error when entering your bank account information, we attempted to assist you as best as we could.
However, the funds were not present within your bank account at the time in which you made the deposits. You stated this was due to your having issues with your employer. While we are sensitive to your situation, we were unable to proceed with the reinstatement of your New Jersey account due to the matters above.
However, while your New Jersey account is currently closed, your Foxbet Pennsylvania account with us remains open for use. The restriction is due to the owed funds in your account.
Once the owed funds are repaid and issues in the related account are resolved, we can proceed to assist you with reinstatement at that time.
Happy Holidays,
Courtenay
Stars Security
ovo je ono što sam toliko opčinjen zbog izgubljenog u Pensilvaniji, tako da sve što moram učiniti je da ne platim preostalih 249 kojih dugujem već preko 500. sve dok ga uplatim u mogućnosti sam i dalje koristiti pa račun jer j IZGUBI. nj remajns zatvoren jer sam imao wknkngs hmmmmm što mi se ne čini vrlo etično. kao što sam rekao da je NJDGE otvorio slučaj, ali zaključio sam da možda usluga posredovanja mora biti bolja, čekam odgovor od sudnaey-a, ali jave osjećaj da ga nikad neću dobiti jer je sustav e-pošte takooooooooo spor i vjerojatno će reći nešto poput izgubila se. hvala što ste otkrili slučaj, mislim da je moja gamkng povijest dugačka 600 stranica, jer daje svaku opkladu i ono što sam pobijedio ili izgubio. nisam siguran kako želiš da ovo pošaljem
Međutim, iako je vaš račun u New Jerseyju trenutno zatvoren, vaš Foxbet Pennsylvania račun kod nas ostaje otvoren za upotrebu. Ograničenje je zbog dugovanih sredstava na vašem računu.
this is what i am so fiuriated about i lost in pennsylvania so all i have to do isnpay the remaining 249 i owe them alreadybsent 500 over. as long as i pay it i am able to continue to use the pa account because j LOST. nj remajns closed because i had wknkngs hmmmmm that doesnt seem very ethical. like i said the NJDGE has opened a case but figured maybe a mediation service mihht be better i am waiting for a reply from courtnaey but i jave a feeling i will never get one as there email system is sooooooooo slow and they will probably say something like it got lost. thank you for reveiwing the case i think my gamkng history is like 600 pages long cause it gives every bet and what i won or lost. not sure how you would want me to send this over
However, while your New Jersey account is currently closed, your Foxbet Pennsylvania account with us remains open for use. The restriction is due to the owed funds in your account.
samo ažuriranje, poslao sam im poruku prije oko 7 sati i još uvijek nema odgovora i e-pošte, njihov je jedini oblik kontakta za ME postoji live chat, ali shvatili su da je to za mene i da koristim i izvorni iznos je 4100, ali minus 600 u vraćenim transakcijama
just an update i messaged them about 7 hours ago and still no response and email is their only form of contact for ME there is live chat but they fisabled that for me to use and also the original amount was 4100 but minus the 600 in returned transactions
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
nisam dobio nikakve odgovore ....... razgovarao sam s NJDGE danas i tamo čekao da se javim od njih. možda guru kazina može učiniti čuda
i have gotten no responses.......talked to NJDGE today and there waiting to hear back from them. maybe casino guru can make miracles happen
Zdravo Jeffrey.
Zbog složenosti ovog problema, prvo smo interno analizirali sve podatke.
U ovom slučaju izgleda da je glavni problem u tome što je kazino shvatio da ste napravili pogrešku pri kucanju i koristili stari račun umjesto novog, ali ključno je to što s vremenom igranja niste imali novca na novom računu . Tako da se sve vaše oklade smatraju bez rizika.
Iz Casino odgovora:
"Međutim, sredstva nisu bila na vašem bankovnom računu u vrijeme dok ste obavljali depozite. Izjavili ste da je to zbog problema sa poslodavcem."
(sva plaćanja izvršena su od strane eChecks-a gdje casino odmah instalira novac na račun, ali zatim čeka dok novac ne dođe i tek nakon toga izvrši sve ostale financijske operacije kao podizanje sredstava itd.)
Dakle, glavni problem je što ste na PA računu izgubili 700 dolara, a kockarnica vas traži da ih platite ako želite da nastavite sa igranjem. (jer niste imali novca na svom računu da pokrijete svoje oklade)
I na NJ računu ste pobijedili, ali zato što niste imali novca na svom računu u vrijeme dok ste igrali, poništili su vašu zaradu.
Pa, u PA su od vas tražili da platite dug, ali u NJ-u su rekli da je vaš dobitak nevažeći. Razumijem kako se osjećate, ali učinili su maksimalno što su mogli.
Iz drugog odgovora iz Casina: "Dok mi razumijemo da ste unijeli pogrešne podatke, morat ćete nam dostaviti izjavu u kojoj je prikazan saldo u vrijeme kada je polog izvršen bez obzira na pogrešku u upisu. To nam pomaže da shvatimo da namjera depozit je bio fer i pošten ".
Problem je u tome što ste igrali s novcem koji niste smjeli - tehnički bez rizične oklade kao što su ranije spomenuli. Situacije poput ove vrlo su stroge za igrača i zato su poništile vašu zaradu.
Zamislite situaciju koju vam u ovoj situaciji moraju platiti. Tada svi mogu doći s računom bez novca, koristeći eChecks kao način plaćanja i isprobati sreću - ako igrač izgubi - nemojte platiti i pokušajte ponovo s drugim računom (ili drugim kasinom), a ako igrač pobijedi, onda tražite novac . Zbog toga se ne radi na ovaj način. Ako izgubite, onda posjedujete novac u kockarnicu, ako pobijedite, onda će oni poništiti vašu zaradu. To je politika kasina i ako mislite da je nepravedna - to je jedini način da se to postigne. Molimo vas imajte na umu da ste vi prekršili pravila, uživali ste u kasinu bez plaćanja plaćanja. Dakle, još jednom nam je jako žao, ali vjerujemo da casino ima pravo u vašem slučaju.
Vjerujem da je jedini način kako da ih uvjerite da vam plate za to da ih pitate za izuzetak - napominjući da igrate (mjesecima, godinama) bez incidenta i da ste zadovoljni njihovim uslugama. Nepredvidivi niz događaja uzrokovao je da vaše opklade budu otkrivene, ali u vašem slučaju, to je loša sreća i trebali bi se prema vama odnositi drugačije nego s ljudima koji pokušavaju prevariti kockarnicu.
Hello Jeffrey.
Because of the complexity of this problem, we first internally analysed all the data.
In this case, it looks like that the main problem is that casino understood that you made a typo mistake and used an old account instead of a new one, but the key is that in time you were playing you had no money in the new account. So all your bets are considered to be risk-free bets.
From Casino answer:
"However, the funds were not present within your bank account at the time in which you made the deposits. You stated this was due to your having issues with your employer."
(all payments were made by eChecks where casino instal the money on the account immediately but then wait until money reach them and only after that make all other financial operations as withdrawals etc.)
So the main problem is that in PA account you lost $700 and the casino is asking you to pay them if you want to continue playing. (because you had no money in your account to cover your bets)
And in NJ account you won, but because you had no money in your account at the time you were playing, they voided your winnings.
So at PA, they asked you to pay the debt, but in NJ they said that your winnings are void. I understand how you feel, but they did maximum what they could.
From another Casino answer: "While we understand that you entered the wrong information, you will need to provide us with a statement in which shows the balance at the time the deposit was made regardless of the typo. This helps us understand that the intent to deposit was fair and honest."
The problem is that you played with money you should not have - technically risk-free bets as they mentioned before. Situations like these are very strict for a player, and that's why they voided your winnings.
Imagine the situation that they must pay you in this situation. Then everybody can come with an account with no money use eChecks as a payment method and try the luck - if the player loses - do not pay and try it again with another account (or another casino) and if the player wins then ask for money. That's why it is not working this way. If you lose, then you own money to the casino, if you win, then they will void your winnings. That's the casino policy and if you think that it is unfair - well that's the only way how to make it. Please kindly note that you are the one who broke the rules, you were enjoying the casino balance without paying for that. So one more time we are very sorry, but we believe the casino has right in your case.
I believe the only way how to convince them to pay you is to ask them for an exception — pointing out that you play (months, years) without an incident and you are happy with their services. Unpredictable series of events caused that your bets were uncovered, but in your case, this is bad luck, and they should treat you differently than with people who are trying to trick the casino.
ali nisam svjesno igrao riskirano, poslao sam bankovni izvod koji je trebao da mu poslaju direktni depoaiti, ali su izmijenili kompanije za platne spiskove i svi čekovi za svakog zaposlenog bili su na papiru. Znao sam da će novac biti tamo da pokrije ono što sam potrošio. greška s mojim bankovnim računom je greška, istinski račun koji sam trebao da upotrijebim trebao je imati 1500 deponiranih na njega sljedećeg dana, ali neće se dogoditi zbog toga što moj poslodavac mijenja tvrtku. Razumijem sa kasinima, ali u isto vrijeme sam poslao sve što su tražili ...... i da sam samo htio izigrati kazino, ne bih se odazvao nijednom zahtjevu, jer bih se bojao gwtting u nevolji zbog svjesno igranja rizika, ali ja svjesno nisam igrala rizik. takođe sam do sada vratio 500 od theb700 koje sam im dugovao. Također kažu da sam odgovoran za moj račun za računare kako to da nisam vezan za taj račun. kako mogu da me privežu na taj račun
but i did not knowingly play risk free i sent over my bank statement that should of had my employera direct depoait sent to it but they cjanged payroll companys and all checks for every employee was paper. i knew the money would be in there to cover what i spent. the error qith my bank account is a mistake the true account i was supposed to use was supposed to have 1500 deposited into it that next day but dis not happen because of my employer changing company's. i understand the casinos side but at the same token i have sent everything they asked for......also if i was to of just wanted to trick the casino i wouldnt of reaponded to any of there request as i would be afraid of gwtting in trouble for knowingly playing risk free but i did not knowingly play risk free. also i have paid back 500 of theb700 i owed them so far. also theybare saying im responsible for my wifes account how is that i am not tied to that account. how can theybpin me to thatbaccount
Da, razumijem da je u vašem slučaju situacija drugačija. Zato ih moramo uvjeriti da je ovo bio samo loš niz događaja što je uzrokovalo ovu situaciju. Molim vas da mi kažete kada ste kreirali račune i koliko ste ukupno osvojili / izgubili tamo. (vaše informacije bit će označene kao privatne)
Yes, I understand that in your case, the situation is different. That's why we must convince them that this was just a bad series of events what caused this situation. Could you please tell me when did you create the accounts and how much money you won/lost overall there, just approximately. (your information will be marked as private)
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
sva plaćanja izvršena su od strane eChecks-a gdje casino odmah instalira novac na račun, ali zatim čeka dok novac ne dođe i tek nakon toga izvrši sve ostale financijske operacije kao podizanje sredstava itd.)
tako da nakon toga ponovo imam dokaz da je to pravi postupak za echecheve, deponirao sam eeche u pa i istog dana imao wthdrawl. imao sam i odobrenje za povlačenje za 4700 sa mog nj računa na toj istoj isplati. sonin reality thisnis nije njihov postupak za echecheve. Justva je stvorila pravila da odbijem drugo povlačenje jer mi je rečeno da otkažem odobreno povlačenje kako bih se povukao putem paypala, ali nisam u mogućnosti. mybwithdrawl je prošao Paypal istog dana kada sam provjerio da li je odobreno i poslano na moj Paypal račun od pokeristara. pa je uz ovaj dokaz netko tamo pretpostavljam da je sudna odlučila napraviti svoja pravila i primijeniti ih na mene.
all payments were made by eChecks where casino instal the money on the account immediately but then wait until money reach them and only after that make all other financial operations as withdrawals etc.)
so afterbreading this again i do have proof that this is jot there due process for echecks, i have deposited echecks in pa and that same day had a wothdrawl. also had a withdraw approval for 4700 from them on my nj account on this same payout. sonin reality thisnis not their process for echecks. it was justva made up rile to reject my second withdrawl because i was told to cancel my approved withdrawl to withdrawl through paypal but i was not able to. mybwithdrawl was through paypal the same day i did e checks thay was approved and sent over to my paypal account out of the pa pokerstars. so with this proof someone there i guess courtnay decided to make her own rules and apply them to me.
Zdravo Jeffrey,
Zahvaljujemo na poruci i strpljenju.
18. decembra 2019. deponirali ste ukupno 600 USD putem eCheck računa završenog u 2540; ti depoziti vraćeni su 20. prosinca 2019. porukom „Račun ne postoji".
Zbog nepoštivanja ovih depozita nastavili smo sa zahtjevom za potvrdu vašeg identiteta i vlasništva nad korištenim bankovnim računom. Pored toga, također smo htjeli vidjeti stanje na računu u trenutku polaganja kako bismo potvrdili da ima dovoljno sredstava da pokrijete stanje koje ste namjeravali položiti.
Vozačka dozvola koju ste dali potvrdila je vaš identitet i vlasništvo nad NJ računom 'blender2005x99'.
Izvod iz banke koji ste dostavili potvrđuje vlasništvo nad bankovnim računom koji ste namjeravali koristiti kao i činjenicu da ste pogrešno unijeli broj bankovnog računa što je dovelo do nenaplaćenih depozita. Nismo mogli potvrditi stanje na računu u trenutku polaganja.
Prilično smo marljivi u svojim uputama u vezi s eCheck depozitima i jasno kažemo:
"Napominjemo: trebat ćete imati osobni ček kod vas kako biste obavili svoj depozit jer ćete morati upisati brojeve na dnu čeka."
https://nj.foxbet.com/real-money/echecks/
U konačnici gospodine, vi ste odgovorni za dostavljanje točnih informacija. Nismo mi krivi što ste poslali netačne podatke. ECheck nije izravan bankovni prijenos, to je jednostavno elektronički oblik čekovnog računa. Obrađuje se kroz isti ACH sistem kao i papirnati čekovi, a mi pokazujemo puno povjerenja u odobravanju sredstava za igru na "riječ" kupca.
Naši postupci u ovom slučaju u skladu su s uputama koje smo dobili od Odjeljenja za provođenje igara na sreću, jer od nas nije potrebno dozvoliti da pokrovitelji profitiraju od ove vrste aktivnosti.
NJ račun 'blender2005x99' zatvoren je jer depoziti koje ste uplatili nisu bili poštovani. Prema prirodi metode eCheck depozita, mogli ste igrati bez rizika. Da niste prikupili sredstva za vrijeme igranja bez rizika, vaš FoxBet račun sada bi bio u negativnom stanju. To je slučaj s vašim računom na PA-u 'blender2005x' koji trenutno ima negativan saldo koji proizlazi iz nenaplaćenih eCheck depozita.
Žao mi je ako je to bila iskrena greška, a zbog nepažnje smo unijeli netačne podatke prilikom uplate depozita. Nadam se da cijenite da jednostavno ne bismo mogli voditi profitabilan posao u igrama ako bismo dozvolili pokroviteljima da zarađuju od nelegitimnih depozita, bez obzira na namjeru.
Već smo odgovorili DGE-u sa našim nalazima u vezi s vašim slučajem.
Pozdravi,
Raul
FOX opklada
Upravitelj plaćanja i sigurnosnih usluga
Hello Jeffrey,
Thank you for your email and your patience.
On December 18, 2019, you deposited a total of $600 via an eCheck account ending in 2540; these deposits were returned on December 20, 2019 with an "Account does not exist" message.
As a result of these deposits not being honored, we proceeded to request documents to confirm your identity as well as ownership of the bank account used. Additionally, we also wanted to see the balance in the account at the time of deposit to confirm there enough funds to cover the balance you intended to deposit.
The driver's license you provided confirmed your identity and ownership of NJ account 'blender2005x99'.
The bank statement you provided confirmed ownership of the bank account you intended to use as well as the fact that you incorrectly entered the bank account number thus leading to the un-honored deposits. We were unable to confirm the account's balance at the time of deposit.
We are quite diligent in our instructions regarding eCheck deposits and clearly state:
"Please Note: you will need to have a personal check with you to make your deposit as you'll need to type in the numbers along the bottom of your check."
https://nj.foxbet.com/real-money/echecks/
Ultimately sir, you are responsible for submitting accurate information. It is not our fault that you submitted incorrect information. An eCheck is not a direct bank transfer, it is simply an electronic form of a paper check. It's processed through the same ACH system as paper checks are, and we demonstrate a great deal of trust in approving funds for play on the "word" of the customer.
Our actions in this case are consistent with direction we have received from the Division of Gaming Enforcement, as we are not required to allow patrons to profit from this type of activity.
NJ account 'blender2005x99' was closed as the deposits you made were not honored. As per the nature of the eCheck deposit method, you were able to play risk free. Had you not accrued funds while playing risk free, your FoxBet account would be in the negative now. This is the case with your PA account 'blender2005x' which currently has a negative balance stemming from un-honored eCheck deposits.
I am sorry if this was an honest mistake, and due to carelessness entered incorrect information when making the deposit. I hope you appreciate that we simply would not be able to run a profitable gaming business if we allowed patrons to profit from illegitimate deposits, regardless of intent.
We have already replied to the DGE with our findings regarding your case.
Regards,
Raul
FOX Bet
Payments and Security Services Manager
Mislio sam da bi igranje trebalo biti pošteno i pošteno u pogledu usluge, oni mogu smatrati neispravnost softvera ili stroj može poništiti dobitak nigdje ne kaže da ljudska greška može poništiti dobitak Ako je to bio slučaj, casino će uvijek imati prednost bez obzira na to što razumijem iz Statistike statistike, oni imaju gornju ruku, ali ne i donošenjem vlastitih pravila koja slijede ako to ne navodi u uvjetima usluge ili odredbama i uvjetima
I Thought Thought gaming was supposed to be fair and honest in the terms of service they can deem malfunction of software or machine can void winnings nowhere does it say human error can void winnings If that was the case then the casino would always have the upper hand no matter what I understand by Statistics Statistics they have the upper hand but not by making up their own rules as they go along if it does not state it in the terms of service or terms and conditions
Ovo je bio moj odgovor na njihov poslednji mejl
upravo sam sišao s telefona kod moje banke i rekli su da mogu danas doći po pismeno i potpisano pismo u kojem se navodi datum kada su položeni depoziti, jer je na računu bilo nula, a račun je zatvoren od datuma zatvaranja. kao što ste naveli
"Nismo mogli potvrditi stanje na računu u trenutku depozita."
ako dobijem pismo koje će pokazati od datuma kada su namjeravani depoziti trebali biti povučeni sa zatvorenog računa, imate svoj dokaz da račun više nije bio otvoren i mogli biste potvrditi od tog datuma sredstva nisu na raspolaganju zbog zatvaranja računa. ne možete dobiti potvrdu da je novac bio dostupan zbog moje pogreške prilikom unosa pogrešnog broja računa, ali nazvao sam banku i oni su se sakupili da napišu pismo u kojem je 18. prosinca 2019. napisao da je račun koji završava 2540. klijent zatvorio od [datum] i račun je bio duže otvoren i nije ga bilo moguće koristiti. to će biti vaša potvrda za sredstva. pogriješio sam i u vašem pisanju i citiranju vaše politike TOS-a i echeck-a. što ne uključuje ljudsku grešku kao poništavanje dobitka. Imam obrazac za provjeru fizičkog papira koji je pogrešno korišten kao što je navedeno u vašoj echeck politici, što će zauzvrat dokazati što se događa s moje strane. Pročitao sam ga s lijeva na desno na dnu čeka [pogrešan račun]. ovi čekovi koje imam su lični čekovi koji prikazuju sve sa mog broja računa, imena banke itd. pokazuju dokaz da imam ovu čekovnu knjižicu koju ću imati pokazat ću da sam slijedio vašu politiku echeck koja je zauzvrat imala dobitke umanjena za iznos „ne postoji račun" achs u iznosu od 3.515 dolara. koji s pravom pripadaju meni jer nisam prekršio ni u cijelosti ni u dijelu vaše TOS ili echeck politike. Iz tih razloga ne postoji razlog koji stoji iza vaše logike za zamrzavanje računa i oduzimanje mojih sredstava.
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This was my This was my response to their last email
just got off thebphone with my bank and they said i can come in today get a written and signed letter stating the date the deposits were put through as the account had a zero balance and the account has been closed since the date it was closed. as you stated
"We were unable to confirm the account's balance at the time of deposit."
if i get a letter that will show as of the date the intended deposits were supposed to be withdrawn from the closed account then you have your proof the account was no longer open and u would be able to confirm as of that date the funds were not availble due to the account being closed. you cant get confirmation that the money was availble on my mistake entering thw wrong account number but i called the bank and they aggreed to write a letter stating on December 18 2019 the account ending in 2540 has been closed by the customer since [date] and the account was nonlonger open and could not be used. that will be your confirmation for the funds. i made a mistake and your writing and quoting your TOS and echeck policies. which does not include human error as voiding winnings. i have a physical paper check form of the account mistakenly used as stated in your echeck policy which will in turn prove what happen on my end. i read it from left to right on the bottom of the check [wrong account]. ths checks i have are personal checks showing everything from my name account number bank name etc. showing proof that i have this checkbook i have will show that i followed your echeck policy which in return i had winnings minus the amount "of no account exist" achs in the amount of $3,515 dollars. which rightfully belong to me because i did not breach in whole or in part of your TOS or echeck policy. on these grounds there is no reason behind your logic on freezing my account and confiscating my funds.
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Zdravo Jeffrey.
Imali smo interni sastanak o vašem slučaju i odlučili smo da casino ima pravo u vašem slučaju. Budući da novac nije bio na vašem računu, prekršite T&C (način plaćanja eCheck) Tehnički ste platili nepokrivenim čekom.
Znam da je ovo samo niz nesretnih događaja u vašem slučaju.
Budući da ste se već obratili DGE-u, odluka je konačna za kockarnicu i trebamo čekati kako odluče.
Kada sam vas pitao o vašim zapisima iz povijesti, slijedio sam ovu analogiju:
Zamislite situaciju da dođete u trgovinu i tokom plaćanja shvatite da ste zaboravili novčanik. U slučaju da živite u blizini i redovno posjetite trgovinu, poznajte ljude koji tamo rade, vjerovatno će reći da je bez problema, ja ću ovdje zabilježiti i sutra mi platite. Ali u slučaju da vas vide prvi put ...
Planiramo uvjeriti kazino da plaćajući vam zarade više ne gubeći vrijednog klijenta. Šanse su male, ali željeli bismo barem pokušati. Ali zbog tebe koji si napisao DGE, sačekajmo prvo što će odgovoriti.
Hello Jeffrey.
We had a meeting about your case internally and decide that the casino has right in your case. Because the money was not on your account you breach the T&Cs (eCheck payment method) Technically you paid with an uncovered check.
I know that this is just a series of unfortunate events in your case.
Because you already contacted DGE they decision is final for the casino and we need to wait how they decide.
When I asked about your history records, I followed this analogy:
Imagine the situation that you come to the store, and during payment, you realise that you forgot your wallet. In case you live near and regularly visit the store, know the people who work there probably they will say ok no problem I will make a note here and you pay me tomorrow. But in case they see you the first time...
We plan to convince the casino that by paying you, they earn more by not lose a valuable client. The chances are low, but we would like to try it at least. But because of you wrote DGE, let's wait first what they will reply.
ok hvala na odgovoru napisao sam vremensku traku i tu sam izgovor za zamrznuti račun dan i učinio da su depoziti za neispunjene čekove, ali ako istog dana nisu imali saznanja da su moje e-knjige bile nehotirane čekove i nisam prekršila uvjete usluge u vrijeme kada su mi zamrznuli račun. ako želite ići naprijed s vašom idejom, dobro sam s njom, ali evo vremenske trake koja je uložena zajedno da je razlog za zamrzavanje računa istog dana kada sam uradio depozite bio neispunjen ček. sjeti se da mi je poslao e-poštu i rekao da su dozvole za nj i papu odvojene može li on samo lagano koračati pored one stvari. sad su skrenuli svoju pažnju drugdje rekavši da se igram sa računa supruge. oni pokušavaju nadoknaditi stvari koje znaju na tkme povlačenja trebalo je biti odobreno umanjeno za e-depozitne depozite. tako da je 4100 minus 600 3515 što je bio moj saldo u trenutku zatvaranja, prvotno sam povukao 4700 što sam u tom slučaju imao TOTALNI iznos od 5300 dolara. minus 600 ovdje je vremenska crta koju sam sastavio da bi je analizirali. sjetite se da je rekao da je neispunjeno čekiranje na mom računu razlog povlačenja zamrznuto. povukla sam se 3 sata nakon što sam položila ležište. osim ako nemaju super ovlasti i ako im smeta čitati banke, o nepoštenim čekovima ovdje je apsolutno nulte znanje
KOPIRAJTE I ISTRAŽITE S MOJE E-POŠTE
(vremenski okvir:
* deponiran novac putem echeck-a
* igrao i osvojio antotal od 4700 plus 600, ali neodlučivo 600 nije glasno bilo pušteno
r * iznosio je povlačenje od 4700 putem kaveza za reorts
* sati kasnije 4700 je odobreno i spremno za preuzimanje nikakvih dokumenata koji se trebaju prebrisati.
* kontaktirao sam vašu podršku i vjerujem da je bila anastazija koju sam postigao ako se mogu povući putem paypala ako vozim 3 sata jedan qay da podignem povlačenje. uvjerila me da se mogu povući preko paypala. da je laž, nisam ja, čak sam je ni pitao da se osigura s timom Paymenta vratio se i dalje je rekao da je qithdraw preko paypala dostupan, pitala me jesam li joj htjela otkazati, rekla sam da ne želim samo biti sigurna.
* otkazao sam ga i nije bilo opcija za qithdraw putem paypala
* sada 4700 minus 600 im do 4100 mogu se povući i stavim povući thrpugh
* sudnica me kontaktirala zamrznuvši račun i rekla mi da ne mogu povući dok se ne očiste.
* tada me je pitala za račun koji se koristio u thebdeposits. pa sam se vratio provjeren i primijetio da sam zabilježio pogrešan broj. pa sam joj savjetovao da sluša. Upravo sam shvatio da je koristio svoj stari račun i postoji način da ga otkažem. podsjećam da sam deponirao samo 3 sata prije svega ovoga. Primio sam odgovor otprilike 4 sata kasnije navodeći da ih ne mogu otkazati. Pokušavao sam to ispraviti tako da ti odbije sudnicu o depozitu.
* primio sam e-poštu dok mi se ne očisti moj račun će ostati zamrznut.
* čekovi su se vratili nepravedno, jer ne postoji račun koji sam znao i ao vi.
* Courtney je tražila račun koji nije čak ni povezan s mojim nj blender2005x99 dokumentima, nesigurno zašto, jer taj račun nikada nisam ni upisao u svoj način depozita.
* Courtneay mi je oduzeo sredstva i zatvorio moj račun.
* i evo nas.)
ok thank you for the response i had written out a timeline and there excuse for the FROZEN ACCOUNT THE DAY i did the deposits were for un-honored checks but if its the same day they did not have any knowledge that my echecks were unhonored checks and i did not breach the terms of service at the time they froze my account. if you want to gk ahead qith your idea i am fine with it but here is the timeline that input together that the reason for freezing my account the same day i did deposits was un honored checks. remember he did email me back and say the license for nj and pa are separate do he can only tread lightly on the pa side of things. now they turned their attention elsewhere stating i was playing from wifes account. they are trying to make things up becaise they know at the tkme of withdrawl it should of been approved minus the e check deposits. so 4100 minus 600 is 3515 which was my balance at the time of closing originally my withdraw was 4700 which in that case I had a TOTAL balnce 5300 dollars. minus the 600 here is the timeline i put together for them to analyze. remember he said un honored checks in my nj account is the reason the withdrawl was frozen. i withdrew 3 hours after i deposited. unless they have super powers and can mind read banks they had absolutely zero knowledge on un honored checks here is the timeline
COPY AND PASTED FROM MY EMAIL
(timeline:
*deposited money via echeck
*played and won antotal of 4700 plus 600 but underatandable the 600 was not aloud to be released
r*equested withdraw of 4700 via reaorts cage
*hours later 4700 was approved and ready for pick up no documents needed to be awnt over.
*contacted your support i beleive it was anastasia i aaked if i could withdraw via paypal instsad of driving 3 hours one qay to pick up my withdraw. she convinced me that i could withdraw via paypal. that qas a lie i was not i even asked her to make aure with the paymenta team came back and still said yea qithdraw through paypal is available she asked if i aanted her to cancel it i said no i just aant to make sure.
*i cancelled it and there were no optiona for qithdraw through paypal
*now 4700 minus 600 im down to 4100 i can withdraw i put the withdraw thrpugh
*courtnaey contacted me froze my account and told me i can't withdraw until the echecks clear.
*then she was asking me for the account used in thebdeposits. so i went back checked and notice i knputed thebwrong number. so i advised her hey listen i just realized inused my old account is there a way to cancell it. remind you i only deposited 3 hours prior to all of this. i received a response like 4 hours later stating that they can not be cancelled. i was trying to make it right so that you would get your deposita courtnay refused.
*received email until my echecka clear my account will remain frozen.
*checks came back unhonered as no account exists which i knew and ao did you.
*courtney asked for the account not even associated qith my nj blender2005x99 documents unsure why because i never even inputed that account into my deposit method.
*courtneay confiscatsd funds and closed my account.
*and here we are.)
PA SVE U SVE
Mislim da je Raul dobio odgovor od dge-a u kojem stoji da nisam prekršio politiku TOS-a ili ECHECK-a ILI on samo zna da me ne može primiti na politike TOS-a i ECHECK-a, tako da sada tamo pokušava pokušati izaći na činjenicu da sam igrao na svom wifes računu što nije slučaj s kojim igra na mojem telefonu jer radi sa svog telefona za svog poslodavca i ne želi preuzeti softver takve vrste na svoj telefon, pa se igrala s mog telefona. ....... takodje je to slučaj u pa, pa nisam siguran koliko grpunda stoji u njemu jer je to drugačija dozvola kao što je izjavio. ponovio sam otprilike 4 puta u svom e-mailu da ga pitam koji je bio razlog što je moj račun bio zamrznut, što prvo ne može biti nehotirani čekovi, jer u trenutku povlačenja nisu imali znanje i imali su svu potrebnu dokumentaciju za odobravanje povući se stoga zašto je 4700 odobreno za podizanje gotovine preko gotovog kaveza u odmaralištima u atlantskom gradu (isti vlasnik licence) btw ja nemam nikakvih problema iz tog kazina na mreži i igram tamo kad god mi se pruži prilika da mi dobro plate! nestrpljivo čekam od njih u ponedjeljak kada je Raul rekao da će se vratiti u ured
SO ALL IN ALL
i THINK raul had received a response from the dge stating that i did not breach the TOS OR ECHECK policy OR he just knows he cant get me on TOS AND ECHECK policies so now there trying to go after the fact that i played on my wifes account which isnt the case she plays on mynphone because she does work from her phone for her employer and she doss not want to download software of that sort on her phone so she played from my phone. .......also that is the case in pa so im not sure how much grpund that stands in nj as it is a different license like he stated. i have repeated about 4 times in my email to him asking what was the reason was my account was frozen in the first place it cant be unhonored checks because they did not have knowledge at the time of withdraw also they had all necessary documenta to approve a withdraw hence why 4700 was approved for withdraw via the cash cage at the resorts in atlantic city (same license holder) btw i dont have any problems from that casino online i play there whenever i get a chance to they pay me well! ill wait to here from them on monday when raul said hebwould be back in the office
Pardon Joffrey.
Želim biti siguran da sam dobro razumio.
Upotrijebili ste nepostojeći račun za polog napravivši pogrešku pri kucanju. Ali iz jednog od odgovora za kazino, jasno je da niste imali novac na svom stvarnom računu (s kojeg ste htjeli polagati depozite) u vrijeme dok ste obavljali te depozite.
"Međutim, sredstva nisu bila na vašem bankovnom računu u vrijeme u kojem ste obavljali depozite. Izjavili ste da je to zbog toga što imate problema sa poslodavcem. Iako smo osjetljivi na vašu situaciju, nismo uspjeli nastaviti s vraćanje vašeg računa u New Jerseyju zbog gore navedenih stvari. "
Da li je pravilno razumem? Jeste li imali novca na svom računu u vrijeme dok ste obavljali te depozite ili ne?
Pardon Joffrey.
I want to be sure that I understand it right.
You used a non-existing account to deposit by making a typo mistake. But from one of the casino answers, it is clear that you had no money at your real account (from which you wanted to make deposits) at the time you were making these deposits.
"However, the funds were not present within your bank account at the time in which you made the deposits. You stated this was due to your having issues with your employer. While we are sensitive to your situation, we were unable to proceed with the reinstatement of your New Jersey account due to the matters above."
Do I understand it correctly? Did you have money on your account in the time you made these deposits or not?
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
nisam htio previše ulaziti u svoj novi račun jer sam smatrao da nemaju pravo tražiti te informacije jer su odbili poništiti moje depozite i unijeti ispravne podatke. imao sam gotovinu prije nego što je moj dobitak zamrznut da bih pokrio novac na novom računu. ali kao što je navedeno platio sam nekoliko računa, a ostatak sam otišao na moj račun. Znam da je to zbunjujuće i teško za shvatiti, ali da si mi na umu shvatila bi što govorim. RAZLIKUJEM DA SE NIJE TREBALO DA NIKADA NIJE ZAHTJEVIO DA MOŽE PA RAČUN. jer to traži lične podatke koji nisu potrebni
i didnt want to go too much into my new account because i felt they had no right to ask for that info as they refused to cancel my deposits and re input the correct details. i had cash before my winnings were frozen to cover the money in my new account. but as stated i payed a couple of bills and the rest went to my pa account. i know its confusing and hard to understand but if you were in my mind you would understand what i am saying.RAUL AGREES SHE SHOULD OF NOT ASKED FOR ANYTHING NOT PERTAINING TO MY PA ACCOUNT. as that is asking for personal information that was not needed
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
izvini TYPO NAKON TREBA BITI NJ NOT PA. Nije imala razloga tražiti informacije koje se odnose na moj račun, samo može tražiti stvari s nj računa, a imaju sve potrebne dokumente. Bilo je odobreno povlačenje prije svega ovoga, pa je sve bilo u redu za povlačenje
sorry TYPO ABOVE SHOULD OF BEEN NJ NOT PA. She had no reason to ask for info pertakning to my pa account she can only adk for stuff from nj account thebthing is theybhad all required documents. inwas approved for withdraw before all of this so everything was in check for withdraw
BTW NIJE BILO TYPO NJEGOVO PRAVO KORIŠTENO ČETVRTNOM KNJIGOM DA NAMOŽEMO INFORMACIJE O SVOJOJ BANKI Mislio sam da sam uništio sve svoje prethodne čekove računa, ali se to pomiješalo s mojim novim čekovnim knjigama. ne shvaćajući u vrijeme unosa podataka, to je bio pogrešan račun. u stvarnosti to nije bila pogreška u upisu, ali moj novi račun je isključen samo jednoznamenkasto, što sam pročitao s lijeva na desno na dnu čeka .... to je bio pogrešan račun.
BTW IT WASNT A TYPO ITS JUST I USED THE WRONG CHECKBOOK TO INOUT MY BANK INFO i thought i destroyed all my previous accounts checks but it got mixed in with my new checkbooks. not realizing at the time inputing the info it was the wrong account. in reality it was not a typo but my new account is only 1 digit off i read from left to right on the bottom of my check....it was the wrong account.
Nisam siguran je li DGE još uvijek uključen u moj slučaj, nisam uspio dobiti povratni e-mail ili telefonski poziv od njih. Ali sad postavljam pitanja kako bih provjerio nadzornika sigurnosti koji je zadužen za moj slučaj, a Annie odbija odgovoriti na moja pitanja ili odgovore na pitanja u kojima se navodi da čekovi nisu poštovani, ali stvar je u tome što nisu imali saznanja o provjerama koje će doći U trenutku povlačenja pitao sam i zašto je moj povlačenje 4700 dolara odobreno, a 10 minuta kasnije povlačenje 4100 dolara stavljeno je na čekanje, prvobitno ne dobijam nikakve odgovore, prvobitno sam trebao dobiti odgovor na svoj slučaj juče rekao je da će danas imati odgovor za mene, a sada je rekao da će sutra imati odgovor za mene. Znam da ste dečki radili s kockarnicama prije onoga što je namjera, odgađajući 3 dana prije nego što mi daju odgovor.
I'm not I'm not sure if the DGE is still involved in my case I haven't been able to get a return email or phone call from them. But now I'm asking questions to raul the security supervisor that is in charge of my case now Annie's refusing to answer my questions ory answers to questions stating about checks being Not Not honored but the thing is they had no knowledge of checks that would come back at the time of my withdraw I also asked why did my $4700 withdraw get approved and 10 minutes later my $4100 withdraw was put on hold I'm just not getting any answers from them originally I was supposed to get an answer on my case yesterday he said he'll have an answer for me today and now he said hes gonna have an answer for me tomorrow I know you've guys worked with casinos before what is their intent by holding off 3 days before they give me an answer
nisam siguran da li je vaša ideja pokušavanja uvjeriti caskno da će izgubiti igrača. Samo mislim da nakon što pročitam tos i provjerim politiku nisam učinio ništa loše. pogriješila sam i pokušala je ispraviti, odbila su i odgovor na pitanje zašto je moj wihdraw stavljen na čekanje, rekli su ne poštovani čekovi
18. decembra
deponovano 600 putem e čeka
4700 odobreno povlačenje
4700 sam otkazao
novi povučeni podneseni račun stavljen na čekanje
4100
zbog nepoštenih čekova to je bilo na dan depozita, a sve to bilo je 18. decembra
20. decembra
konačno su primili obavijest o nenaruženim čekovima
A isto tako, postoji li vremenski okvir koji će kazina morati riješiti slučaj i šta se događa
Zbunjen sam kako rade kockarnice. I povukao sam se prije, ali sada je ovo potpuno novo pitanje. imao problema u mojoj prošlosti, ali oni su riješeni. ako je povlačenje 4100 odbijeno 10 minuta ili nešto više nakon odobrenja mog 4700, koji je njihov razlog za zadržavanje moje druge sekunde. 18. prosinca je datum kad sam položio i tražio da se povučem oni nisu imali saznanja o mojim nepoštenim čekovima do 20. prosinca. neprestano mi odgovaraju da sam povukao zbog neispunjenih čekova na mom računu nj blender2005x99. Valjda mogu predvidjeti budućnost. lol je izvan frustrirajuće sada i RAUL mi ne pomaže jer ja dont dobiti odgovore. pokušavam dobiti odgovor zašto je moje povlačenje stavljeno na čekanje i ne mogu da mi odgovore.
im not sure if your idea of trying to convince the caskno that they will loose a player. i just think after reading tos and e check policy i have done nothing wrong. i made a mistake and tried to fix it they refused also, there answer to my question why was my wihdraw put on hold they said un honored checks
december 18th
deposited 600 via e check
4700 approved withdraw
4700 canceled by me
new withdraw submitted account placed on hold
4100
reason un honored checks this was on the day of the deposits this was all on december 18th
December 20th
they finally received notification of un honored checks
And also And also is there a time frame casinos are bound to to resolve a case and what is going on
im confused on how casinos work. i have done withdraws before but now this is a whole new issue. had issues in my past but they have gotten resolved. if a 4100 withdraw got denied 10 minutes or so after my 4700 withdraw was approved what is their reasoning for holding my second second withdraw. december 18th is the date i deposited and requested withdraw they did not have knowledge of my un honored checks u til the 20th of december. they keep answering saying my withdraw was held because of un honored checks in my nj blender2005x99 account. i guess they can predict the future. lol its beyond frustrating now and RAUL is not helping me as i dont get answers. i am trying to get the answer why my withdraw was put on hold they cant answer me.
Dakle, ovaj momak odbija da odgovori na moja pitanja o mom računu koji čeka do kraja dana točno prije nego što ode kući otkad je prošli petak bio petak, rekao je da ću vam dati više informacija u ponedjeljak, ponedjeljak je došao, rekao je da ' daću vam više informacija u utorak Utorak, došao je u utorak, srijeda je ovdje, a sada kaže da će mi dati više informacija u četvrtak. Nisam baš siguran šta se događa od petka Annie je odbila odgovorite na moja pitanja u e-mailu koji sam mu poslao
e-mailovi od raula koji počinju u petak i završavaju danas
"Kao što je spomenuto ranije, još uvijek preispitujem ovu situaciju i tražim vaše strpljenje jer ću krenuti tijekom vikenda, ali bit ću u boljoj situaciji da nastavim s pregledom vaše situacije iduće sedmice.
Izvinjavam se zbog svake frustracije koju ovaj slučaj može izazvati i uvjeravam vas da ću vam se obratiti s više informacija po povratku u ured.
Hvala vam još jednom na strpljenju. "
"Kao što sam u petak objavio u svojoj e-pošti, preispitivanje vašeg slučaja je u toku i kontaktirat ću vas čim budem imao više informacija koje bih mogao prenijeti u vezi s tim.
U međuvremenu, vaše strpljenje se cijeni. "
„Od: security@foxbet.com
Datum: 1/6/20 13:00 (GMT-05: 00)
Na adresu: blender2005x@aim.com
Predmet: RE: Upit je proslijeđen
Zdravo Jeffrey,
Hvala vam na vašoj e-pošti i na strpljenju dok pregledavam vaš slučaj.
Nažalost, danas vam neću moći dati odgovor. Shvaćam da sam rekao da ću danas rasvijetliti situaciju, ali molim vas da cijenite da će složenost vaše situacije zahtijevati više vremena prije nego što vam se vratim s odgovorom.
Ponovo vas molim za strpljenje jer ću pokušati imati više detalja za vas sutra. "
„Od: security@foxbet.com
Poslano: 01.07.2020. 13: 24: 45blender2005x@aim.com
Predmet: RE: RE: Prosleđeno menadžmentu
Zdravo Jeffrey,
Hvala vam na e-mail.
Tačno ste, nisam vam odgovorio jer nisam uspio dovršiti detalje vašeg slučaja. Jednom kada budem imao rezoluciju ili nešto novo za komunicirati kontaktirat ću vas.
Shvaćam da sam rekao u ponedjeljak, ali nažalost morat ću produžiti ovaj vremenski okvir. Nadam se da ću vam do sutra moći odgovoriti.
Opet vas molim za strpljenje i uvjeravam vas da vašu stvar neću ostavljati "gore u zraku".
Dobićete odgovor od mene.
Pozdravi "
"Zdravo Jeffrey,
Zahvaljujem na vašem strpljenju dok je pregled vašeg slučaja u toku.
Nažalost, ni danas vam neću moći pružiti konačan odgovor. Izvinjavam se zbog toga.
Budite sigurni da vaš slučaj nije podnesen i da radim na rješenju i dalje ću vas čuvati.
Sutra ćete dobiti još jedan izvještaj o statusu.
Molim vas, prihvatite mog izvinjenja.
Pozdravi "
So So this guy refuses to answer my questions I have about my account he waits until the end of the day right before he goes home ever since last Friday was Friday he said I'll give you more info on Monday Monday came he said I'll give you more info on Tuesday Tuesday came I'll give you more info on Wednesday wednesday's here and now he says he'll give me more info on Thursday I'm not really sure what's going on it's now been since Friday Annie's refusing to answer my questions in the email I sent him
emails from raul starting friday ending today
"As mentioned earlier, I am still reviewing this situation and ask for your patience as I will off during the weekend but will be in a better position to continue with the review of your situation next week.
I again extend an apology for any frustration this case may be causing and assure you that I will reach out to you with more information upon my return to the office.
Thank you again for your patience."
"As I stated in my emails to you on Friday, the review of your case is ongoing and I will contact you once I have more information to relay in this regard.
In the meantime, your patience is appreciated."
"From: security@foxbet.com
Date: 1/6/20 1:00 PM (GMT-05:00)
To: blender2005x@aim.com
Subject: RE: Query forwarded
Hello Jeffrey,
Thank you for your email and your patience while I review your case.
Unfortunately, I will not be able to provide you with an answer today. I realize that I had said I would shed more light on the situation today but please appreciate that the complexity of your situation will require more time before I come back to you with an answer.
I again ask for your patience as I will attempt to have more details for you tomorrow."
"From: security@foxbet.com
Sent: 01/07/2020 13:24:45blender2005x@aim.com
Subject: RE: RE: Forwarded to Management
Hello Jeffrey,
Thank you for your email.
You are correct, I have not replied to you as I have not been able to finalize the details of your case. Once I have resolution and or something new to communicate I will contact you.
I realize I had said Monday but unfortunately I will have to extend this timeframe. I hope that by tomorrow I will be able to give you a reply.
I again ask for your patience and assure you that I will not leave your matter "up in the air".
You will get a reply from me.
Regards,"
"Hello Jeffrey,
I appreciate your patience while the review of your case is ongoing.
I unfortunately will not be able to provide you with a definitive answer today either. I extend an apology for this.
Be assured your case is not filed and that I am working toward a solution and will continue to keep you posted.
You will receive another status report tomorrow.
Again, please accept my apology.
Regards,"
ovo je najnovije što sam izdržao od pokeraša uopšte. išao sam kontaktirati pokerstars pa preko chat-a uživo. nakon što sam se konačno povezao s nekim ingotom dobro jutro nastavio i postavio pitanje "ako položim više od onoga što dugujem na računu mogu li nastaviti igrati" oko 20 sekundi kasnije razgovor je završio. Pokušao sam ponovo ovaj put da se upravo završilo. sve što želim je da ažuriram svoj račun u Pensilvaniji, ali to je nemoguće, jer čak ni sa kim ne mogu razgovarati. ako ovo nije dvostrana korisnička služba, što je onda. zašto je moj račun u Pensilvaniji uopće povezan s onim što se događa u novom dresu. kao što stalno ponavljam različite licence znači i različite račune. sve što sam želio je vratiti 249 i položiti još malo i nastaviti igrati u Pennsylvaniji. Rečeno mi je da mogu nakon što sredim račun. nakon ovoga ne želim igrati ovdje period i definitivno ne preporučujem. poput saybija bilo je pobijediti koji će mi problemi dati da se ponovo povučem. Ne mogu čak ni kontaktirati službu za korisnike putem chata!
this is the latest i have endured from pokerstars in general. i went to contact pokerstars pa via live chat. after finally connecting to someone ingot a good morning went ahead and asked the question "if i deposit more then the 249 i owe on my account can i continue to play" about 20 seconds later chat ended. i tried again this time it just ended. all i want to do is get my account current in Pennsylvania but its impossible as i cant even chat with anyone. if this is not thebworat customer service then what is. why is my Pennsylvania account associated in anyway with what is going on in new jersey. like i keep repeating different licenses means different accounts. all i wanted to do was repay the 249 and deposit a little more and continue to play in Pennsylvania lke i was told i could after i get my account current. after thisnit makes me not want to play here period and definitely not recommend. like saybi was to win what problems would they give me to withdraw again. i cant even even contact customer service via chat!
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Ne, nisam dobio odgovor od vas, momci, ali želim dodati još jednu stvar u svoj slučaj, a oni kažu da su mi cijelo povlačenje zadržali 18. prosinca 2019. zbog nehladnih čekova koji su također položeni u prosincu 18. 2019. Prva činjenica je kako su znali da imam nepoštene čekove istog dana kada pokreću depozite. oni također kažu da nisu stavili moja sredstva na čekanje, ali ako pogledate datume, oni su to apsolutno učinili. prosinca 18. 2019. e-depoziti za čekove pokrenuti su 20. prosinca 2019. kada su se započeti depoziti vratili kao nijedan račun. rekli su da neće dozvoliti da pokrovitelji pobijede u ovoj aktivnosti, ali datum kada sam osvojio novac je 18. prosinca 2019. a nije postojao
"aktivnost", pa ću ponoviti da su mi sredstva ostala bez vidljivog razloga. nečasni pregledi 18. decembra bili su njihov razlog kada nisu imali saznanja o tome.
I have no I have not received a response back from you guys but I just wanna add 1 last thing to my case they're saying that they held my entire withdraw on December 18th 2019 because of unhonor checks that were also deposited in december 18th 2019. first fact is how did they know i have un honored checks the same day i initiates the deposits. they are also saying they did not place my funds on hold on a whim but if you look at the dates they absolutly did. december 18th 2019 e check deposits were initiated december 20th 2019 is when the initiated echeck deposits came back as no account. they said they will not let patrons win from this activity but the date i won the money is december 18th 2019 and there was no such
"activity" so again i will reiterate they held my funds for no apparent reason. un honored checks on the 18th of december was their reason when they had no knowledge of this.
Zdravo Jeffrey.
Još sam jedanput provjerio vašu žalbu, provjerio sve poruke e-pošte koje ste nam poslali. Pokušao sam pronaći nešto što možemo koristiti, ali nažalost, još uvijek mislimo da u vašem slučaju casino ima pravo. Doista vjerujem da je u vašem slučaju to samo slučajna slučajnost, ali svi događaji koji se podudaraju dovode vas u situaciju u kojoj kazino ima pravo. (razlozi su objavljeni u mojoj posljednjoj poruci) U prethodnoj poruci ste spomenuli da ste platili 249 dolara da biste mogli igrati. (platio negativni saldo), tako da bi sada vaš račun trebao biti deblokiran. Da li sam u pravu?
Budući da već rješavate ovaj slučaj s DGE-om (koji ima veće ovlasti od nas), a nismo našli ništa što bismo mogli upozoriti kazino da vam plati vašu pobjedu. Ovaj slučaj ću zatvoriti statusom „čeka se odluka regulatora".
Javite nam kada ćete dobiti zvanični odgovor od DGE-a, te ćemo slučaj ažurirati u skladu s tim.
S poštovanjem, Matej
Hello Jeffrey.
I checked your complaint one more time, checked all emails what you sent us. I tried to find something that we can use, but unfortunately, we still think that in your case casino has right. I truly believe that in your case, it is just an unfortunate coincidence, but all the coincidence events put you in a situation where the casino has right. (reasons are posted in my last message) In your previous message, you mentioned that you paid $249 to be able to play. (paid the negative balance) so now your account should be unblocked. Am I right?
Because you are already solving this case with DGE (which has higher authority then we) and we didn't find anything that we can use to convince the casino to pay you your winning. I will close this case with status "waiting for regulator decision."
Please let us know when you will receive the official answer from DGE, and we will update the case accordingly.
Regards, Matej
Dragi Džefri,
Nadamo se da ste dobro. Želeli smo da dostavite ažuriranje u vezi sa ovim slučajem, koji je prethodno na našoj veb stranici označen kao „Čeka se regulatora". Vaša žalba je sada ponovo otvorena i željni smo da znamo da li je bilo nedavnih dešavanja ili rešenja od naše poslednje komunikacije.
Ako je organ za licenciranje rešio vaš slučaj i presudio u vašu korist, ljubazno vas molimo da ažurirate svoju žalbu u okviru teme. Alternativno, ako je presuda favorizovala kazino, vaš doprinos je jednako vredan. Razumemo da je prošlo neko vreme, ali ažuriranje vaše žalbe će nam omogućiti da preduzmemo odgovarajuće mere, kao što je izdavanje crnih poena kazinu u slučaju da je odluka u vašu korist ili upozorenje drugim igračima i korisnicima o slučajevima u kojima Autoritet podržava operatera .
Hvala vam unapred što ste odvojili vreme da odgovorite.
Dear Jeffrey,
We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.
Thank you in advance for taking the time to reply.
Dear Jeffrey,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nikada nisu rešili moj spor.......Odustao sam i ništa nisu uradili za mene.
Vlast za igre na sreću presudila je u korist kazina, ali nikada nije dobila zvaničan odgovor nadležna za igre na sreću samo prestani da odgovara na moje mejlove i telefonske pozive
They never resolved my dispute.......I gave up and they did nothing for me.
The gaming authority ruled in favor of the casino but never got an official response gaming authority just stop responding to my emails and phone calls
Dragi Džefri,
Hteo sam da ponovim da je nesrećni incident koji vam se dogodio bio čist slučajan. Ključni faktor ovde je da niste imali dovoljno sredstava na svom računu u vreme uplate depozita, što dovodi do toga da vaš balans nije pokriven. Shodno tome, kazino je postupio ispravno, što je potvrdio i regulator. Stoga, ne preostaje nam ništa drugo nego da ovu žalbu zatvorimo kao neopravdanu.
Žao mi je zbog svega što vam se desilo i nadamo se da ćete od sada imati samo sreću u svemu.
Dear Jeffrey,
I wanted to reiterate that the unfortunate incident that occurred to you was purely coincidental. The key factor here is that you did not have sufficient funds in your account at the time of making the deposit, resulting in your balance not being covered. Consequently, the casino acted correctly, which has also been confirmed by the regulator. Therefore, we have no choice but to close this complaint as unjustified.
I am sorry for all that happened to you, and hopefully, from now on, you will have only good luck in everything.
Dragi Jeffrei.
Pre tri godine napisao sam:
Još jednom sam proverio vašu žalbu, proverio sve mejlove koje ste nam poslali. Pokušao sam da pronađem nešto što možemo da iskoristimo, ali nažalost, i dalje mislimo da u vašem slučaju kazino ima pravo. Zaista verujem da je u vašem slučaju to samo nesrećna slučajnost, ali svi slučajni događaji dovode vas u situaciju da kazino ima pravo.
Ponovo sam sve proverio, i imam isto mišljenje kao i tada, čak se i regulator složio sa tim.
Žao mi je zbog vas, kao što sam napisao to je bila loša koincidencija.
Dakle, ne zaključujem ovu žalbu kao neopravdanu zato što želim da Pokerstars izgleda bolje, već zato što zaista verujem da je kazino postupio ispravno.
Dear Jeffrey.
Three years ago, I wrote:
I checked your complaint one more time, checked all emails what you sent us. I tried to find something that we can use, but unfortunately, we still think that in your case casino has right. I truly believe that in your case, it is just an unfortunate coincidence, but all the coincidence events put you in a situation where the casino has right.
I checked everything again, and I have the same opinion as at that time, and even the regulator agreed with it.
I am sorry for you, as I wrote it was a bad coincidence.
So I am not closing this complaint as unjustified because I want Pokerstars to look better but because I truly believe the casino acted correctly.
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Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.