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I’ve had nothing but trouble from this casino

Everytime I’ve made a withdrawal it’s been a long drawn out process.But the latest one has the longest . It’s been pending since early September

Ive sent multiple emails-no response

Tried calling - no answer, mailbox is full and I try livechat but nothing comes from it.

But now I can’t even log into my account

Its now called pokieplace 3 and it looks like my

account no longer exists!

Don’t think I’ll be seeing any of MY $50,000

ABSOLUTELY DISGUSTING

Dear chezbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It’s been approximately a week and a half since I was able to access my account.

My account was fully verified, I managed to recieve a few withdrawals.

I’ve tried clearing cache @ cookies and also tried accessing my account on other devices.

Really appreciate you taking the time to try and help me. I’ve emailed the screenshots

Thank you very much, chezbo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello chezbo,

I'm Nick and I'll be assisting you from now on. I would like to ask Pokie Place Casino to join us and help us resolve the player's issue.

Hi Nick

yes I’d be happy with that

Unfortunately, we haven't receive any respond from the casino yet. Please note that if they won't respond within the next 7 days, the complaint will be closed as unresolved, which may negatively affect the casino's rating.

Dear chezbo,

As you can see, no answer came from the casino. We will be now forced to reject the complaint which may negatively affect the casino's rating. They can reopen in anytime if they wish to resolve it with the player.

I'm really sorry that we couldn't help you more but as they are non-responsive, there isn't much we are able to do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you out.

Best regards,

Nick