Igrač iz Španije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Pitanje je zatvoreno jer je žalba duplikat, što ukazuje da igrač već ima pritužbe u vezi sa istim problemom.
The player from Spain had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The issue was closed as the complaint is a duplicate, indicating that the player has already an ongoing complaints on the same issue.
Igrač iz Španije je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do tog dana nisu dobijeni. Pitanje je zatvoreno jer je žalba duplikat, što ukazuje da igrač već ima pritužbe u vezi sa istim problemom.
Zdravo, ja sam Alberto Rivas
Posle dva uspešna povlačenja bankovnim transferom ponovo imam problema sa podizanjem novca. 9 dana čekam moj novac i još mi ništa nisu rekli. To je kazino koji ponekad plaća, a kada im se ne sviđa, ne žele. To je ludo.
Hi, I’m Alberto Rivas
After two successful withdrawals by bank transfer I once again have problems withdrawing my money. 9 days waiting for my money and they still haven't told me anything. It is a casino that sometimes pays and when they don't feel like it, they don't. It's crazy.
Dear Ertiii,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Posle dva uspešna povlačenja istim metodom, nisam plaćen i prošlo je 9 dana. U decembru sam imao problema sa čekanjem 25 dana, a zatim neisplaćenim (u tom slučaju su povučene kreditnom karticom). Činilo se da je promena načina povlačenja to rešila (bankovni transfer), ali mi više ne plaćaju. To je sramotno.
After two successful withdrawals with the same method, I am not paid and it has been 9 days. In December I had problems waiting for 25 days and then not being paid (in that case they were withdrawn by credit card). It seemed that changing the withdrawal method had solved it (bank transfer), but they don't pay me again. It's embarrassing.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.