Draga giulia2001porcu,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Posido kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste obavestili kazino da imate problema sa kockanjem u prošlosti?
- Kada ste poslednji put položili depozit u kazinu?
- Kada ste poslednji put bili u kontaktu sa podrškom za ćaskanje uživo u kazinu i o čemu ste razgovarali?
Iz predostrožnosti, preporučio bih vam da zatražite novo samoisključivanje, ali ovog puta me uključite u kopiju e-pošte
Kada se prijavljujete za samoisključivanje, jasno navedite razlog za deaktivaciju vašeg naloga i navedite vremenski period. Takođe, predmet e-pošte" treba da bude jasno označen i lako prepoznatljiv pošto kazino podrška prima mnogo zahteva dnevno. Ako je označena vidljivo, imaćete veće šanse da vaš zahtev bude odobren što je pre moguće.
Primer:
Naslov e-pošte: Samoisključivanje
Podaci o igraču:
ime:
prezime:
Datum rođenja:
Prijava u kazino:
Adresa e-pošte:
„Pozdrav Posido Casino podrška,
Pišem da vas obavestim da želim da budem odmah isključen iz ovog kazina i da trajno primam marketinški materijal u vezi sa kockanjem.
Razlog moje odluke je taj što imam problema sa kockanjem.
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje tokom ovog perioda i da se samoisključenje ne može ukinuti pre isteka dogovorenog perioda."
Molimo pošaljite drugu e-poštu na support@posido.com (možete me uključiti u kopiju na tomas@casino.guru ) i obaveštavajte me o svim daljim dešavanjima.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear giulia2001porcu,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you informed the casino of having gambling problems in the past?
- When was the last time you deposited in the casino?
- When was the last time you were in contact with the casino's live chat support, and what did you discuss?
As a precaution, I would recommend you request a new self-exclusion, but this time, include me in the copy of the email
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings Posido Casino Support,
I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@posido.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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