The player from Spain had experienced issues accessing the website and making a withdrawal of 200 USD. This had happened before. Despite having been able to access the site again, the player had been unable to withdraw his winnings of 500 USD, with the casino stating that withdrawal limits had been exceeded. After waiting for 4 days, the player still had not received his winnings. We had extended the waiting period to allow the casino two full weeks to process the payment, but the complaint was eventually rejected due to lack of response from the player. Despite this, the player retained the option to reopen the complaint in the future.
Igrač iz Španije je imao problema sa pristupom veb stranici i podizanjem 200 USD. Ovo se dešavalo i ranije. Uprkos tome što je ponovo mogao da pristupi sajtu, igrač nije mogao da podigne svoj dobitak od 500 USD, a kazino je naveo da su limiti za povlačenje prekoračeni. Nakon čekanja 4 dana, igrač još uvek nije primio svoj dobitak. Produžili smo period čekanja kako bismo kazinu omogućili pune dve nedelje da obradi uplatu, ali je žalba na kraju odbijena zbog nedostatka odgovora igrača. Uprkos tome, igrač je zadržao mogućnost da ponovo otvori žalbu u budućnosti.
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