Čekam svoje podizanje od 360 evra od 6. novembra 2023. Uspešno sam verifikovao svoj nalog u prošlosti i mogao sam da napravim nekoliko povlačenja ranije, ali sada neće povući ostatak mojih dobitaka.
Kazino mi je rekao da moram da verifikujem svoj Povbet nalog i takođe treba da prenesem istoriju transakcija sa svog bankovnog izvoda. Uradio sam to, ali očigledno ovo nije prihvaćeno, verovatno zato što sam cenzurisao privatne podatke.
Zbog toga sam pitao Povbet-a zašto moj bankovni izvod nije prihvaćen jer smatram da imam pravo da cenzuriram određene privatne podatke jer se Povbets ne tiče da znam gde sam radio u određenom vremenskom okviru ili šta je moj pružalac zdravstvenog osiguranja ili gde sam kupovao . Ovo su privatne informacije i ne bi trebalo da budu relevantne za Povbet. Pogotovo zato što im je očigledno potrebna ova informacija da verifikuju odakle je došao moj novac, međutim ja sam u prošlosti „samo" položio 100 evra i oni su verifikovali i unovčili neke od mojih dobitaka čak i bez ovih informacija. To mi nema smisla...
Takođe me zanima kako oni obrađuju ove podatke o ličnom bankovnom izvodu. Da li je Povbet u skladu sa nemačkom „DSGVO" uredbom kako bi se uverio da moji podaci nisu zloupotrebljeni?
Posle nekog vremena dobio sam odgovor od njihovog tima za podršku u kojem se navodi da su „[oni] prosledili zahtev za dokumentaciju relevantnom odeljenju i da će mi se vratiti putem e-pošte sa razlogom zašto dokument nije odobren."
Prošle su skoro 2 nedelje (u kojoj je moj novootpremljen [delimično cenzurisan] izvod iz banke ponovo odbijen), ali nisam dobio nikakvo obrazloženje od relevantnog Povbet odeljenja!
I'm waiting for my 360 Euro withdrawal since 6th November 2023. I sucessfully verified my account in the past and was able to make a few withdrawals before but now they won't withdraw the rest of my winnings.
The casino told me that I need to verify my Powbet account and also should upload a transaction history from my bank statement. I did that but apparently this wasn't accepted, probably because I censored private information.
I therefor asked Powbet why my bank statement was not accepted because I believe it is my right to censor specific private information since it's none of Powbets business to know where I worked in the specific time frame or what my health insurance provider is or where I shopped. This is private information and shouldn't be relevant for Powbet. Especially because apparently they need this info to verify where my money came from, however I "just" deposited 100 Euros in the past and they verified and cashed out some of my winnings even without this information. That doesn't make sense to me...
I'm also wondering how they process this personal bank statement data. Does Powbet comply with the German "DSGVO" regulation to make sure my data is not misused?
After a while I received an answer by their support team stating that "[they] have forwarded the documentation request to the relevant department they will get back to [me] on email with reason as to why the document is not approved."
Almost 2 weeks have passed (in which my newly uploaded [partly censored] bank statement was rejected again) but I haven't received any reasoning from the relevant Powbet department!
Automatski prevedeno:
