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Hi, since Monday 18th July I have requested a withdrawal to my powbet account (username maurimansbt).

Given that I find it absurd that in 2022 we can declare suitable timings up to 5 working days excluding Saturday and Sunday, EXCEPT for complications.

I made more reminders but they make fun of me saying that my request is being processed.

I repeat: I find this way of taking time very unfair, as it exposes the user to unnerving waits and puts those who could have gambling problems at risk (since the possibility of canceling the withdrawal remained intact).

Salve, da lunedì 18 luglio ho richiesto un prelievo sul mio account powbet (nome utente maurimansbt).

Premesso che trovo assurdo che nel 2022 si arrivino a dichiarare tempistiche idonee fino a 5 giorni lavorativi esclusi sabato e domenica, SALVO complicazioni.

Ho fatto più solleciti ma mi prendono in giro dicendo che la mia richiesta è in fase di elaborazione.

Ripeto: trovo molto scorretto questa maniera di prendere tempo che espone l'utente ad attese snervanti e mette a rischio chi potrebbe avere problemi di gambling (essendo rimasta intatta la possibilità di annullare il prelievo ).

Dear maurimansbt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Today, after informing the casino of my intention to file a complaint, they credited me with an urgent bank transfer

Oggi, dopo aver comunicato al casinò la mia intenzione di sporgere reclamo mi hanno accreditato il prelievo con bonifico urgente

Thank you for your reply, maurimansbt. Do I understand correctly that you have already received your winnings? Can we now consider this complaint resolved?

Dear maurimansbt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Yes, we can close the complaint

Si esatto possiamo chiudere il reclamo

Awesome news, maurimansbt. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.