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It's been 20 days that I've been trying to withdraw my money, but the withdrawal keeps getting cancelled and put back into my gaming account. They keep saying there's an error with the provider. I want to mention that I have withdrawn using the same payment method I used to deposit.

Thank you for the help

sono 20 giorni che provo a prelevare i miei soldi, ma il prelievo viene sempre annullato e rimesso sul mio conto gioco. Continuano a dire che c'è un errore del provider. Premetto di aver prelevato con lo stesso metodo di pagamento usato per versare.

Grazie per l'aiuto

Dear lucioborisdilollo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Kristina…thanks for your interest.

-My withdrawals never went through.

-I was not asked for any account verification.

-I accumulated the winnings without bonuses

Ciao Kristina…grazie per l’interessamento.

-I miei prelivi non sono andati mai a buon fine.

-Non mi è stata richiesta nessuna verifica dell’account.

-ho accumulato le vincite senza bonus

Thank you very much for your reply, lucioborisdilollo. Do you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thanks Kristina…I sent you an email with the expressed requests…

see you soon and thank you

Grazie Kristina…le ho mandato una email con le richieste espresse…

a presto e grazie

Thank you very much, lucioborisdilollo, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks…I'm waiting for good news!

Grazie…resto in attesa di buone notizie!

Dear lucioborisdilollo, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Powbet Casino representative to join this conversation. 

Dear Powbet Casino, could you please provide more information about this case? 

Looking forward to your reply.