Predmet: Zahtev za pomoć u vezi sa zadržanim dobicima od Pover Plai-a
Dragi Casino Guru timu,
Pišem da tražim vašu pomoć u vezi sa problemom na koji sam naišao sa Pover Plai-om. U novembru 2022. godine, kompanija mi je zadržala dobitke u iznosu od 1908,00 dolara. Navedeni razlog je postojanje dva računa registrovana iz mog prebivališta. Međutim, nije postojalo jasno pravilo da je takav aranžman zabranjen. Zanimljivo je da su dobici mog muža obrađeni bez problema. Takođe su se složili da se dva računa mogu držati u istoj rezidenciji sve dok se verifikuje ispravna lična karta.
Premotavamo na prošlu nedelju, dobio sam poziv od Pover Plai-a da se još jednom uključim u njihov sajt. Nakon što sam osvojio 550 dolara, moj pokušaj da povučem sredstva je odbijen, navodeći isti razlog više naloga. Ovo je zbunjujuće, pogotovo zato što posedujem e-poruku iz 2022. kojom se potvrđuje zatvaranje mog naloga.
Ne znam zašto mi je dozvoljeno da igram, pa čak i ohrabren da to uradim ako se smatra da je moj nalog neaktivan. Ova situacija deluje diskriminatorno i verujem da imam pravo na dobitke koje sam s pravom zaradio. Njihovi postupci izgledaju nepravedno i potencijalno bi mogli da opravdaju reviziju njihove dozvole za rad.
Veoma bih cenio vaše smernice i podršku u rešavanju ovog pitanja. Hvala vam na vremenu i razumevanju.
S poštovanjem Rebecca Rouk-Volfe
Subject: Request for Assistance with Withheld Winnings from Power Play
Dear Casino Guru Team,
I am writing to seek your assistance regarding an issue I have encountered with Power Play. In November 2022, I had winnings amounting to $1908.00 withheld by the company. The reason provided was the existence of two accounts registered from my residence. However, there was no clear rule stating that such an arrangement was prohibited. Interestingly, my husband's winnings were processed without issue. They also agreed that two accounts could be held in the same residence as long as proper ID was verified.
Fast forward to last week, I received an invitation from Power Play to engage with their site once again. Upon winning $550, my attempt to withdraw the funds was denied, citing the same reason of multiple accounts. This is perplexing, especially since I possess an email from 2022 confirming the closure of my account.
I am at a loss as to why I was allowed to play and even encouraged to do so if my account was deemed inactive. This situation feels discriminatory, and I believe I am entitled to the winnings I have rightfully earned. Their actions seem unfair and could potentially warrant a review of their operating license.
I would greatly appreciate your guidance and support in resolving this matter. Thank you for your time and understanding.
Sincerely Rebecca Roux-Wolfe
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