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I deposited 4 days ago 50 euros immediately, the money has not been credited until today, and in the chat it says wait 48 hours, they are long gone and they do not credit my money to me!!!

Habe eingezahlt vor 4 Tagen 50 euro sofort überweisung,das Geld bis Heute nicht gutgeschrieben,und im Chat heisst es 48 Stunden warten,die sind lange um und sie schreiben mein Geld mir nicht gut!!!

Dear mpuhli75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

The money is with you inside as received and it is from my account! Dec 30, 2022 10:37 am

Deposit IMMEDIATE transfer

Pending

50

EUR it says so inside under TRANSACTION HISTORY

you received it!!!! what they are doing is cheating .

Das geld steht bei ihnen drinne als erhalten und von meinen Konto ist es ab !! 30. Dezember 2022, 10:37 Uhr

EinzahlungSOFORT Überweisung

Ausstehend

50

EUR so steht es bei ihnen drinne unter TRANSAKTIONSVERLAUF

sie haben es erhalten !!!! was sie machen ist betrug .

I have sent everything, every proof as a PDF file is all you answer !!Hello Martina,

Your document (Scan2.pdf) has not been approved .

Reason: already approved

Premiercasino team why aren't they crediting my money?? Account history so everything is on it!!

ich habe alles geschickt,jeden beweiss als PDF Datei alles was sie antworten ist !!Hallo Martina,

Ihr Dokument (Scan2.pdf) wurde nicht genehmigt.

Grund: already approved

Premiercasino Team warum schreiben sie mir mein Geld nicht gut?? Konto verlauf so alles drauf ist!!

Received money today .Thank you

Geld heute erhalten .Danke

Dear mpuhli75,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru