Dragi mahendrareddy71958 i Mihale,
Hvala vam što ste nam skrenuli pažnju na ovo pitanje i što ste nam dozvolili da učestvujemo u razgovoru.
U 10CRIC-u, pažljivo pratimo svaku recenziju i komentar na ovoj platformi otkako je naš tim za korisničku podršku dobio pristup. Bilo je neverovatno vredno sarađivati sa našom zajednicom i primati povratne informacije. Naša primarna misija je da pružimo izvanrednu uslugu našim klijentima.
Pažljivo smo pregledali ovaj slučaj, uključujući svu prethodnu prepisku, i možemo da potvrdimo da spornu uplatu nismo primili. Iako je banka potvrdila da je uplata bila uspešna, ona je poslata drugom trgovcu, a ne kompaniji 10CRIC. Svaki depozit koji je kupac izvršio kompaniji 10CRIC je lociran i ispravno uplaćen na njihov račun.
Ove nalaze smo direktno saopštili korisniku mahendrareddy71958 putem e-pošte i više puta smo ponovo proverili slučaj kako bismo osigurali tačnost našeg rešenja.
U potpunosti razumemo koliko problemi sa plaćanjem mogu biti zabrinjavajući i žao nam je zbog eventualnih frustracija. U ovakvim situacijama savetujemo vam da kontaktirate banku koja je izdala uplatnicu, koja bi trebalo da vam pruži dodatnu pomoć, jer sredstva nisu stigla do nas.
Ukoliko imate dodatnih pitanja, ostajemo vam na raspolaganju da pomognemo.
Srdačan pozdrav,
10CRIC
Dear mahendrareddy71958 and Michal,
Thank you for bringing this matter to our attention and for allowing us to participate in the conversation.
At 10CRIC, we carefully follow every review and comment on this platform since our Customer Care team gained access. It has been incredibly valuable to engage with our community and receive feedback. Our primary mission is to provide outstanding service to our clients.
We have carefully reviewed this case, including all past correspondences, and can confirm that the payment in question was not received by us. While the bank has confirmed the payment was successful, it was sent to a different merchant, not 10CRIC. Every deposit made by the customer to 10CRIC has been located and correctly credited to their account.
We have communicated these findings directly to mahendrareddy71958 via email and have re-verified the case multiple times to ensure our resolution is accurate.
We completely understand how concerning payment issues can be and regret any frustration caused. In situations like this, we advise contacting the issuing bank, who should be able to provide further assistance, as the funds did not reach us.
If there are any further questions, we remain available to assist.
Kind regards,
10CRIC
Automatski prevedeno: