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My 5 withdrawals of 80,000 CLP (Total 400,000 CLP) made on September 3, 2026 at 14:35 Chile time are still pending on 1Red Casino.

Transaction IDs: Pending - 5 x 80,000 CLP to Bank Mach bci

User account: [redacted]

user id:[redacted]

The casino has not paid, has not provided any transaction receipt, ARN or proof that the money was sent. Live chat only says "wait 48h/72h".

I played without bonus, balance is real money. I have verified account and previous deposits worked.

I am attaching screenshot showing the 5 pending withdrawals.

I request full payment of 400,000 CLP.

Thank you.

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Dear Nicoguido,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello team,

My account is fully verified, KYC completed.

5 withdrawals of 80,000 CLP each = 400,000 CLP total to MACH.

Account ID: [redacted]

Date: September 3, 2026 at 14:35 Chile time.

Status still "In process" after 24h.

Thank you,

[redacted]

Hello, it's been 25 hours since I requested the withdrawal, and when I tried to contact support, I realized they blocked the chat without providing a solution. I emailed them, and they told me it would take 48 business hours, but previously they told me 48 consecutive hours. They keep changing things to avoid paying.

Hola han pasado 25 horas desde que solicite el retiro, y me trato comunicar y me doy cuenta que soporte me bloqueo el chat sin dar solución, le hable al correo me dijieron que se demoraba 48 horas hábiles y anteriormente me dijieron 48 de corrido, a cada momento cambian las cosas para no pagar

I received a response from casino support, and nowhere in the Terms and Conditions does it state that the 48-hour limit can be exceeded. They replied with this (image attached). I need them to rectify this.

Tuve respuesta de soporte del casino y ninguna parte indica que se puede superar las 48 horas en T&C y me respondió esto adjunto imagen, nececito qué regularizen esto

Thank you for sharing the details of your withdrawal requests. Having looked into your account, we can confirm that these withdrawals have been successfully processed on our end.

We'd also like to note that your account has since been closed at your request, due to gambling-related concerns.

Thank you for your understanding, and please don't hesitate to reach out if you have any further questions.

Best regards,

1RedBet Casino Team

Dear Nicoguido,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nicoguido,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean