247Bet Casino - Igrački račun je zatvoren zbog nerešenih problema sa povlačenjem sredstava.

Hi Casino guru,

please help it’s not the amount it’s the principle.

I used 247 bet for the 2nd time (first time £50 deposit £100 withdrawal went through fine)

2nd time I went to deposit through trustly with a £200 deposit which glitched and took £400 which was ok as I was going to withdraw the £200.

played a few games and won £594 (£400 was my own deposit my balance never dipped below £300)

I then went to withdraw my £594 balance and was put in review. I waited 24 hours and received the email to say my account is closed and they put £350 in my bank.

all they have said is they can close for any reason as per terms and conditions but gave me no reason and closed my account without even my full deposit.

i took no bonuses at all an have no issues proving that my salary is what I play with.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 247Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was the unintentional deposit credited to your player's balance?
• Was your first 50 deposit also made via Trustly using the same bank account?
• Is there any explanation for why the amount 350 was returned in particular? Have you deposited 2x200 to the casino, or different amounts?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

thank you for reviewing my complaint!

I believe I opened the account on the 03/04/26 and the account was locked on 08/05/26.

Yes the unintentional £200 was deposited and credited to my balance.

The first £50 was deposited using the same bank account via trustly.

There was no explanation as to why only £350 was deposited back in to my bank. the deposits to 247 bet were £200 then seconds later £200 again so £400 total.

My balance accumulated through playing slots.

thank you again for looking in to this.

Dear Steobi84,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Legend Tomas

Thank you!

Hello there,

Thank you Steobi84 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 247Bet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Steobi84,

We have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the eCOGRA – an alternative dispute resolution service (https://ecogra.org/alternative-dispute-resolution/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/player-hub/lodge-a-complaint/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Kristina