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My withdrawal was rejected twice but why i can deposit using the same card?is this a sign that a casino doesnt want to pay me?

Dear jhyf2427,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I had two withdrawals with the casino. They told me to try to withdraw with neteller but they did not explain why i cant withdraw with mastercard.and im a verified casino player of 5plusbet.

I made a withdrawal with skrill, they have to inform the reason why players who cannot make a withdrawal with mastercard

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too. 

Do I understand correctly that you've successfully withdrawn your winnings now?

yes, the problem was solved. thank you so much for your help.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jhyf2427, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru