68 Games Club Casino - Povlačenje igrača nije obrađeno.

Hello, I registered at 68gamesclub.com casino and played one game all night, during this time I made a deposit of more than UAH 5.000 and in the morning I was just lucky, I tried to withdraw money, nothing works, and then the online consultant generally ignores and I can no longer enter my account.

Здравствуйте, зарегистрировался в казино 68gamesclub.com играл всю ночь в одну игру за это время внёс депозита больше 5.000 грн и под утро просто повезло, попробовал вывести деньги ничего не получается а потом вообще онлайн консультант игнорирует и в свой аккаунт больше войти не могу.

Dear Игорь,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind and confirm you passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Lastly, I would like to inform you, that this casino hasn't been added to our database yet. We are working on it, but it can lead to a small delay in resolving this complaint. Your patience and understanding are highly appreciated.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Dear Игорь,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.