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I'm tired of their same answer again and again 1st withdrawl made on 1/8/2026 wait for 6 days not came in my account reason error transaction decline couple of more withdrawl for few days and wait for it but as usual on 2nd 3rd 4th withdraw same reason continue by their side transaction decline how that possible transaction declined issue maybe we think 1 or twice but continues same as 5 5 time its doesn't digest either they lie or they want player loose all their money when you deposit no issue never decline or error but when you withdraw issue starts is it FAIR

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Dear VeerMJ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Sir/madam I said my withdrawl rejected each time by saying technical issue it's not 1 time its 4 time in a raw in past 20 days when I request withdraw it's showing sucessful then I wait for it after 5 days they cancelled and reason same due to technical issue withdraw rejected or error founding it's happen in last 20 days I share all screenshot you can check it i never claim for delay I said I never got it single money still tried more then 4 time...

Dear VeerMJ,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I didn't get any withdrawl still as I said I made not 1 time 4 time in raw whenever create withdrawl showing successfully after few days cancel from their side reason always same transaction decline or error I take 1st time withdrawl in casino and still not get it 4 time I attempt and all 4 time reason same either casino SCAMM with me or they didn't give my money.. when you deposit no problem so many option available but in withdrawl only 1 option no other option available...

Dear VeerMJ, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1) it's first My withdrawl

2) Yes My account is verified

3)No I didn't take Any kind of Bonus only play with my real money

4) I only play casino game and Live Casino...Not A single Bet on Sports

Dear VeerMJ, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Karla M

. Only showing IMPS method when withdraw money and I do same as deposit and withdraw with this method..there is no other method available for withdrawl like skrill,BTC or icash only IMPS METHOD AVAILABLE FROM THEIR SIDE...I asked customer support that if IMPS DIDN'T WORK PROPERLY THEN GIVE ME ANOTHER METHOD.. customer support says they have only IMPS METHOD AVAILABLE for this time

1. . Last i with
   draw 1/31/2026 it's l showing processing for 10 days and today on 2/11/2026 rejected..past all withdrawl rejected reason technical issue or error not once it's 4 time

Dear VeerMJ,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter Č., peter.c@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello there,

Thank you VeerMJ for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 7Slots Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Good afternoon,

I ask you to submit a new withdrawal request and I'll try to figure out the problem, as I currently see that there are some restrictions from your bank.

1)Not once I try 8 or 9 attempt for withdrawl in past 45 days

2) if my bank have restriction that either it's from 1 bank tried 2 or 3 diffrent bank..so how now possible that my every bank restricted...

3)No problem from any other casino when I request for withdrawl

4) how you clarify that I made 9 withdrawl and each time same answer from your side

5) only 1 option for withdrawl IMPS no any other option but if we want to Deposit there are multiple options available

Good afternoon,

Now I see that your withdrawal in process

I'm so sorry for this situation, I think it will be done today or tomorrow

Thank you very much for the update 7Slots Casino representative.

Dear VeerMJ, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear VeerMJ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru