888slots Casino DE - Zahtev igrača za povlačenje je odložen.

No payout for months – customer service is unresponsive (Total €190)

Review text:

I have been waiting in vain for quite some time now for the processing of two outstanding withdrawals totaling €190.00:

€160.00 dated 07/07/2026 (Confirmation ID: 963771271254)

€30.00 from 30.12.2025 (Confirmation ID: 905108224542)

All required verification documents (ID, confirmations) were submitted in full. Despite this, both payments have remained stuck at "Not yet processed" status for months or weeks.

Neither email nor the website's support section has provided any response or clarification. I demand immediate processing and payment of the full amount of €190.00 to my account!

Keine Auszahlung seit Monaten – Kundenservice reagiert nicht (Insgesamt 190 €)

​Bewertungstext:

​Ich warte nun bereits seit längerer Zeit vergeblich auf die Bearbeitung von zwei offenen Auszahlungen über insgesamt 190,00 €:

​160,00 € vom 07.07.2026 (Bestätigungs-ID: 963771271254)

​30,00 € vom 30.12.2025 (Bestätigungs-ID: 905108224542)

​Alle zur Verifizierung geforderten Dokumente (Ausweis, Bestätigungen) wurden vollständig eingereicht. Trotzdem stehen beide Auszahlungen seit Monaten bzw. Wochen unverändert auf dem Status „Noch nicht bearbeitet".

​Sowohl per E-Mail als auch über den Support-Bereich auf der Website erhält man keinerlei Rückmeldung oder Klärung. Ich fordere die umgehende Bearbeitung und Auszahlung des Gesamtbetrags von 190,00 € auf mein Konto!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888slots Casino DE.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Has the casino provided confirmation that your account is verified?
• Would you be able to share a screenshot of the verification status of your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please explain the reason for the big difference in dates between the 2 requests?
• Could you please share with me your communication with the casino regarding the issue or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas