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Good morning, my problem has not been resolved

On August 26th, I made a withdrawal of 1500 pesos. My bank rejected the deposit and issued a refund, but I haven't received any notification in my AFUN account, nor are the 1500 pesos refunded by my bank reflected in my pastry shop.

I want to know where my money is and I want it refunded to my Afun wallet so I can continue enjoying the casinos.

Transaction details:

Deposit amount: 1,500.00 MXN

Sort ID: [redacted]

Status: Success Time: 08/26/2026 12:48:18 pm

Buenos días mi problema no asido resuelto

El día 26 de agosto realiza un retiro, de 1500 pesos, mi banco rechazo el deposito y hizo rembolso, pero en mi cuenta de afun no me an notificado ni en mi bollería se ven los 1500 q rembolso mi banco

Quiero saber donde se encuentra mi dinero y quiero q me lo rembolsaran a mi billetera de afun para seguir disfrutando de los casinos

Detalles de la transacción:

Monto del depósito: 1,500.00MXN

Ordenar ID: [redacted]

Estado:Éxito Tiempo:26/08/2026 12:48:18 p.m

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Dear 3341855832,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear that the MXN 1,500 has not yet been returned to your AFUN account after your bank rejected the transaction. To better understand the situation, could you please answer the following questions?

• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Please post a screenshot of your withdrawal history from August 26 to the present.
• Do you have any confirmation or statement from your bank showing that the MXN 1,500 payment was rejected and returned to the sender? If so, please provide it.
• Have you contacted AFUN's customer support about the returned payment? If yes, please provide their latest response regarding the status or location of the funds.

Please feel free to attach any relevant screenshots or communication. Thank you for your cooperation. I look forward to your response.

Dear 3341855832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru