Alvynn Casino - Povlačenje igrača je odloženo.

I signed up a week ago because of a Facebook ad, and after seeing the welcome package offers, I also deposited money, initially without winnings. I tried again in the evening and with a bit of luck, and then wanted to withdraw €400, but it has now been taking since April 6th.

Ich habe mich vor einer Woche aufgrund einer Facebook Werbung angemeldet,und nach den Angeboten Willkommenspaket auch Geld eingezahlt erst ohne Gewinne und habe es Abends nochmal probiert und mit etwas Glück und wollte mir dann 400€ auszahlen lassen jedoch dauert es jetzt bereits seit dem 6.04.

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Dear STEFFEN1312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra