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I used a promotion for 110 no-wager free spins (code LAD110) and followed all steps during deposit. I entered the code and selected the bonus, but it was not applied and there was no error message.

I contacted support immediately after noticing the issue, but they refused to review it and repeated that the bonus could not be applied because the deposit was already used.

This ignores the fact that I did enter the code and the system failed to process it correctly. I could not find a clear term covering this situation.

I believe this is a system or interface issue, not user error, and I am requesting a fair resolution.

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Dear dappersjay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the promotion for the 110 no-wager free spins. To better understand your situation and assist you effectively, could you please provide more details on the following:

• When exactly did you attempt to deposit and use the promotion code?
• What method of payment did you use for the deposit?
• Did you receive any confirmation email or notification regarding the successful deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear dappersjay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru