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Confiscation of €5,000 in winnings and fraudulent deposit refund - Aphrodite Casino

I. Nature of the Dispute I am filing this complaint against Aphrodite Casino (operated by Non Videri B.V.) following the illegal confiscation of my winnings totaling €5,642. This includes €4,699 in pending withdrawals and a remaining balance of €943. The casino has closed my account and offered a "refund" of €700, claiming this represents my total deposits, which is factually incorrect and a breach of our agreement.

II. Circumstances of the Win My winnings were generated on March 2026, primarily on slots such as The Catfather. After requesting withdrawals, the casino invoked retroactive game restrictions that were not present in the Terms & Conditions at the time of my play.

III. Evidence of Bad Faith and Predatory Practices

Inaccurate Financial Records: The casino claims my deposits total €700. I have bank statements and internal transaction screenshots proving my deposits are significantly higher. This is a deliberate attempt to minimize their liability.

Retroactive T&C Changes: I have saved the HTML pages of the bonus and withdrawal history. These records, along with metadata, prove that the restrictions were added to the site after my winning session was completed.

Validation Precedent: My account was fully KYC-verified, and I have received several emails confirming my withdrawal requests were "under review" before the sudden account closure.

I must emphasize that my account and gameplay were fully vetted by the casino’s security and finance departments long before this dispute. Dozens of previous withdrawals were successfully approved and paid out to me. By processing these transactions, the casino formally validated my residency, my identity, and my adherence to their terms. Invoking a "breach of terms" or "country restriction" only now—at the moment of a significant win—is a clear case of selective enforcement and bad faith.

IV. Evidence Provided I am attaching the following documents to this complaint:

Screenshots of the €4,699 pending withdrawals.

Screenshots of the €943 remaining balance.

I also possess the complete set of emails containing their responses, as well as records of the previous winnings and withdrawals I was able to generate.

The automated email from Aphrodite Casino claiming the incorrect €700 refund.

Saved HTML source files of my bonus and transaction history.

Conclusion: Aphrodite Casino is using a "one-size-fits-all" fraudulent email to void thousands of euros in legitimate winnings across its network. I request the full payment of my €5,642 and a thorough investigation into their accounting practices regarding deposits.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about your experience at Aphrodite. We believe that restricted games for bonus play should be blocked and that this rule should be implemented at the software level—meaning the casino's software or website should prevent players from placing bets on games that are not permitted during bonus wagering. That would be the ideal solution. Alternatively, at the very least, players should be notified when they access a restricted game that it cannot be played while their bonus is active.

• Could you please advise if you have been warned by the software when accessing any of the restricted games and if it was your first redeemed bonus in this casino?
• Do you have access to your gameplay history in your account? If yes, could you please share it with us?
• If there is any other relevant communication between you and the casino, please forward it to attila.g@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Attila

Dear Attila,

Thank you for your response and for your fair stance on technical blocking. Here are the answers to your questions:

1. Software Warnings:

I can formally confirm that I received no warning, no pop-up, and no notification from the software when accessing The Catfather or any other game. The casino's system allowed me to launch the game, place bets, and settle wins without any restriction. It was only after I requested a withdrawal of my winnings that these "rules" were suddenly invoked.

2. First Bonus:

No, this isn't the first bonus I've played. It's a weekly bonus that I've claimed several times, and in previous sessions, there were no issues regarding game restrictions.

3. Gameplay History:

Unfortunately, the casino has permanently closed my account, so I no longer have access to the "Gameplay History" tab. However, I anticipated this and saved the HTML (If the HTML files do not render correctly in your browser, please open them with a text editor to see the raw data, which confirms my bets and winning amounts),source and screenshots of my history before the closure. I have already attached these to the complaint, and I will also forward the full files to your email at attila.g@casino.guru as requested.

4. Additional Communication:

I am also forwarding to your email the contradictory messages I received from the management of the Non Videri B.V. group. Specifically, an email from their sister-site (Slottio) where they admitted to "confusion" regarding the dates of their T&C updates. This proves that the rules were modified retroactively to justify the confiscation of my €5,642.

I have also opened complaints for Slottio, MadCasino, JokerSino, and Kingdom Casino, as they all sent me the exact same automated rejection email from the same operator.

Best regards, [Redacted]

Dear Player, thank you for your response. I have noticed that the attached emails have been received from Slottio Casino. Could you please share your communication with Aphrodite Casino as well?

Thank you in advance for your cooperation.

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your follow-up. I have just sent the full email history specifically for Aphrodite Casino to your email address as requested.

I would like to bring a crucial new development to your attention: I have just received a compensation transfer from the operator. Interestingly, the amount is not the €700 they initially claimed, but €2,500. This amount exactly matches the total sum that the casinos (across the whole group) estimated they "owed" me as a refund for my deposits.

This is a major point for the investigation because:

Coordination: It proves that Slottio, Aphrodite, and the others are strictly linked and follow the same central management orders.

Admission of Error: By suddenly increasing the refund from €700 to €2,500, they admit their previous accounting was false and that they are trying to "settle" the matter quickly to avoid further scrutiny.

Rejection of Settlement: While I acknowledge receipt of this partial refund of my own money, I still firmly claim my legitimate winnings, which were confiscated based on the retroactive T&C changes I have proven.

I have also forwarded the proof of this €2,500 transaction to your email.

Best regards,

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello AngelaValdes,

Its Michal again. I have taken over this complaint as well. I have reviewed this case, and it seems you encountered the same situation as in all other casinos operated by Non Videri B.V. I will contact the casino to shed more light on this matter and to see if I can help somehow.

I would like to invite Aphrodite Casino to join the conversation.

Dear Aphrodite Casino,

Could you please provide a clear outline of the course of events, specify which rules were applied in this case, and explain the rationale behind their application?

The player asserts that certain rules were applied to their gameplay or winnings retroactively, which, if confirmed, would not be considered a fair practice.

If there are any additional factors relevant to this matter that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru

for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.