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Confiscation of €5,000 in winnings and fraudulent deposit refund - Aphrodite Casino

I. Nature of the Dispute I am filing this complaint against Aphrodite Casino (operated by Non Videri B.V.) following the illegal confiscation of my winnings totaling €5,642. This includes €4,699 in pending withdrawals and a remaining balance of €943. The casino has closed my account and offered a "refund" of €700, claiming this represents my total deposits, which is factually incorrect and a breach of our agreement.

II. Circumstances of the Win My winnings were generated on March 2026, primarily on slots such as The Catfather. After requesting withdrawals, the casino invoked retroactive game restrictions that were not present in the Terms & Conditions at the time of my play.

III. Evidence of Bad Faith and Predatory Practices

Inaccurate Financial Records: The casino claims my deposits total €700. I have bank statements and internal transaction screenshots proving my deposits are significantly higher. This is a deliberate attempt to minimize their liability.

Retroactive T&C Changes: I have saved the HTML pages of the bonus and withdrawal history. These records, along with metadata, prove that the restrictions were added to the site after my winning session was completed.

Validation Precedent: My account was fully KYC-verified, and I have received several emails confirming my withdrawal requests were "under review" before the sudden account closure.

I must emphasize that my account and gameplay were fully vetted by the casino’s security and finance departments long before this dispute. Dozens of previous withdrawals were successfully approved and paid out to me. By processing these transactions, the casino formally validated my residency, my identity, and my adherence to their terms. Invoking a "breach of terms" or "country restriction" only now—at the moment of a significant win—is a clear case of selective enforcement and bad faith.

IV. Evidence Provided I am attaching the following documents to this complaint:

Screenshots of the €4,699 pending withdrawals.

Screenshots of the €943 remaining balance.

I also possess the complete set of emails containing their responses, as well as records of the previous winnings and withdrawals I was able to generate.

The automated email from Aphrodite Casino claiming the incorrect €700 refund.

Saved HTML source files of my bonus and transaction history.

Conclusion: Aphrodite Casino is using a "one-size-fits-all" fraudulent email to void thousands of euros in legitimate winnings across its network. I request the full payment of my €5,642 and a thorough investigation into their accounting practices regarding deposits.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about your experience at Aphrodite. We believe that restricted games for bonus play should be blocked and that this rule should be implemented at the software level—meaning the casino's software or website should prevent players from placing bets on games that are not permitted during bonus wagering. That would be the ideal solution. Alternatively, at the very least, players should be notified when they access a restricted game that it cannot be played while their bonus is active.

• Could you please advise if you have been warned by the software when accessing any of the restricted games and if it was your first redeemed bonus in this casino?
• Do you have access to your gameplay history in your account? If yes, could you please share it with us?
• If there is any other relevant communication between you and the casino, please forward it to attila.g@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Attila

Dear Attila,

Thank you for your response and for your fair stance on technical blocking. Here are the answers to your questions:

1. Software Warnings:

I can formally confirm that I received no warning, no pop-up, and no notification from the software when accessing The Catfather or any other game. The casino's system allowed me to launch the game, place bets, and settle wins without any restriction. It was only after I requested a withdrawal of my winnings that these "rules" were suddenly invoked.

2. First Bonus:

No, this isn't the first bonus I've played. It's a weekly bonus that I've claimed several times, and in previous sessions, there were no issues regarding game restrictions.

3. Gameplay History:

Unfortunately, the casino has permanently closed my account, so I no longer have access to the "Gameplay History" tab. However, I anticipated this and saved the HTML (If the HTML files do not render correctly in your browser, please open them with a text editor to see the raw data, which confirms my bets and winning amounts),source and screenshots of my history before the closure. I have already attached these to the complaint, and I will also forward the full files to your email at attila.g@casino.guru as requested.

4. Additional Communication:

I am also forwarding to your email the contradictory messages I received from the management of the Non Videri B.V. group. Specifically, an email from their sister-site (Slottio) where they admitted to "confusion" regarding the dates of their T&C updates. This proves that the rules were modified retroactively to justify the confiscation of my €5,642.

I have also opened complaints for Slottio, MadCasino, JokerSino, and Kingdom Casino, as they all sent me the exact same automated rejection email from the same operator.

Best regards, [Redacted]

Dear Player, thank you for your response. I have noticed that the attached emails have been received from Slottio Casino. Could you please share your communication with Aphrodite Casino as well?

Thank you in advance for your cooperation.