AuToothless Casino - Povlačenje igrača je odloženo i pristup nalogu je blokiran.

Won $1000 i had played all my play through, i did not break any rules or have multiple accounts or anything like that and when I pressed withdrawal I checked my bank 2 hours later and it wasn't there. I then went to go talk to them as to why it wasn't there but now it won't let me log on or even change my password and nobody responding to me on live chat.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Autoothless (https://autoothless.com/RF3A630271A). Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  
• Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Hi Natalia,

I always only use the slots, I do believe i passed verification before they locked me out of my account, I accumulated my winnings without any bonuses as I never receive bonuses and no i have never had a successful payout from them before as im a new customer there.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hi Natalia, unfortunately I didn't even get a chance to get any screenshots of anything they locked me out too quickly.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Gold_Digger88,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be quite limited. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official license and with a low safety index rating. These casinos often employ strategies to avoid paying out winnings—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, or operating at the very edge of fair play. On top of this, their customer support has proven unhelpful. Unfortunately, the likelihood of reaching a resolution regarding your case with the casino appears to be quite low. Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite AuToothless Casino to join the conversation.

Dear AuToothless Casino,

Could you please clarify why the player’s withdrawal has not yet been processed and why they are unable to access their account? Additionally, we would appreciate an explanation as to why the player has not received any response from your side.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Gold_Digger88,

I have tried to contact the casino repeatedly, but, as expected, had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach and warn other players of your experience. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

To prevent similar unpleasant experiences, I also strongly advise steering clear of these casinos as well, as they seem to be operated by the same company.

There is a significant likelihood of facing comparable issues at these establishments. For the future, I highly encourage you to select casinos based on their reviews and ratings, opting only for those that are well-established, licensed, and highly regarded. I regret that we were unable to assist you further in this instance.

Best regards,

Michal

Casino Guru