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Complaint Regarding Delayed Withdrawal and Repeated Verification Requests

I am seeking assistance regarding a withdrawal issue with Baloo.bet.

I have been trying to withdraw a total of €6,700 since 12 June 2026. I have fully cooperated with the casino throughout the entire process and have provided every document and verification requested. This has included multiple identity documents and video verifications.

However, despite complying with every request, my withdrawal has still not been processed. Instead, I continue to receive requests for additional documents and verification steps. Every time I submit what is requested, new requirements are introduced, while I receive no clear explanation regarding the delay or when I can expect payment.

Communication has been poor, and I have not been provided with a specific reason why my withdrawal remains pending. The lack of transparency and the constantly changing requirements are causing me serious concern.

My main concerns are:

I have been waiting since 12 June 2026 for the withdrawal of €6,700.

I have complied with all requests made by the verification team.

Additional documents and videos continue to be requested.

I have not received a clear explanation for the delay.

I have not been given any timeframe for the completion of the verification or payment process.

I am concerned that the repeated requests are being used to unnecessarily delay the withdrawal.

I am therefore asking Casino Guru to assist in mediating this dispute and to help obtain a clear explanation from Baloo.bet regarding the status of my withdrawal and the expected timeframe for payment.

I am willing to provide all email correspondence and proof that I have complied with every verification request made by the casino.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear HeavenElement,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey Karla, i read lots of bad reviews of stalling the withdraw and iam expericing the same thing with baloo bet, i would love the help of u

Hey another few days has passed and they are ignoring me, still have not recieved my money. please assist me in this case i would be very gratefull

Dear HeavenElement,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey they requested a notarized pasport and proof of ownership of my phone number, I wil recieve this next Tuesday and wil send them that.

Hey @karla,

i have just send baloo bet my notarized doccuments i hope they pay me out this week, can u still help me? i have deliverd everything

Dear HeavenElement, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Have you made any successful withdrawals before? No

Could you please confirm that you have passed the KYC verification? I deliverd every doccument needed included a notarized passport and proof ownership of number

Did you accumulate your winnings with or without an active bonus?

Without a bonus

Did you play casino games or bet on sports?

Both

Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here. I have send them to your email

Dear HeavenElement,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Baloo.bet Casino representative to join this conversation.

Dear Baloo.bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Thank you for your message, and please accept our apologies for the delayed response.

We would like to inform you that we require some additional time to thoroughly investigate this matter. Once our review has been completed, we will provide you with a detailed response.

Thank you for your patience and understanding.

Best regards,

Baloo Team

Dear Baloo.bet Casino,

Thank you for your response.

We understand that additional time is needed to review the case. We would appreciate it if you could keep us updated on the outcome of your investigation as soon as possible.

Thank you in advance for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

Unfortunately, as the casino has not provided any further response or the outcome of its investigation within the given time frame, we are unable to continue the mediation.

As we have not received the cooperation necessary to properly review the case, we have no other option but to close this complaint as unresolved due to insufficient cooperation and evidence from the casino.

I understand this is not the outcome you were hoping for. Please note, however, that unresolved complaints negatively affect the casino’s rating on our website, which may encourage the casino to improve its approach in the future. If the casino decides to respond at any point or wishes to provide the outcome of its investigation, we can reopen the complaint, continue the mediation, and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA), also known as Anjouan Gaming, by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in situations like this.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in our article. If you need any assistance with the submission process, or if you receive a response from the regulator, please don't hesitate to contact me at barbora.p@casino.guru.

I'm truly sorry that I couldn't provide a more favorable resolution this time.

Kind regards,

Barbora