Bananzia Casino - Igrač ima poteškoća da pristupi svojim sredstvima.

I'm having trouble getting my money back because they aren't confirming my email address. Help!

Ich habe schwierigkeiten mein Geld auszuzahlen, da meine email von denen nicht bestätigt wird. Hilfe

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made sure that you entered your email address correctly? Have you also checked your spam folder to see if the confirmation email was delivered there?
• Have you received any other emails from this casino before?
• What exactly happens when you try to confirm your email address? For example, are you not receiving the verification email, or does the verification link fail to work?
• Have you contacted the casino's customer support regarding this issue? If so, please upload screenshots of the relevant communication and, if possible, a screenshot showing the email verification problem.
• Have you successfully completed the KYC verification at this casino, or have you at least submitted any identity documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika