Bankobet Casino - Dobici igrača su konfiskovani.

​I am filing a complaint against Bankobet for the unfair seizure of 800,000 TRY.

​I played with my RAW DEPOSIT only. I did NOT use any bonuses or free spins. I reached a balance of 1,000,000 TRY, but the casino confiscated 800,000 TRY by claiming a maximum win limit. Such limits should not apply to real money deposits.

​The casino frequently changes its web address due to local restrictions, but it is the same brand. I have all the screenshots as evidence. I request your help to recover my funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankobet.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you in contact with the casino regarding the confiscation of your winnings?
• Did the casino cite any particular rules in your case?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Complaint Specialist,

​I am writing to formally contest the application of Article 43.22 regarding my winnings. My arguments are as follows:

​Lack of Transparency: This win limit was hidden deep within the Terms & Conditions. It was never clearly presented during the deposit process or while playing.

​Unfair Risk Imbalance: The casino allows players to take unlimited risks with their deposits, yet imposes a one-sided limit on winnings. This contradicts the fundamental principle of 'Fair Play.'

​Predatory Nature: (If no bonus was used, add this: The winnings were generated solely from my real money deposit.) Enforcing such restrictive limits on a player’s own funds is an unfair business practice aimed at seizing legitimate winnings.

​I request that this 'predatory' clause be disregarded in my case and that my balance be paid in full.

​Thank you for your assistance."

Dispute - 800,000 TRY Voided (No Bonus)

​"I am disputing the removal of 800,000 TRY by Bankobet. I played with pure cash (raw balance) and no bonus was used.

​Applying a 'maximum win limit' (Clause 43.22) to a real-money deposit is a predatory and unfair practice. Since I took 100% of the risk with my own money, I demand my full winnings to be reinstated."

​"My only hope for justice is with you."

I am updating my complaint against Bankobet. I previously tried to resolve this on local platforms with clear evidence, but the casino dismissed my claims as 'unfounded' without providing any proof.

​They are ignoring my evidence and refusing a transparent dialogue. I am submitting my screenshots (balance, history, and chats) to Casino Guru. I request the casino to provide actual proof of any 'rule violation' instead of generic excuses. I trust your team for a fair investigation."

​"I am providing chat logs as evidence. The support representative explicitly states that the win limit is 250x the deposit. My deposit was 10,000 TRY, so my limit should be 2,500,000 TRY. My winnings were within this limit, but they still deleted 800,000 TRY. Most importantly, in the second screenshot, the agent admits I am right ('Haklısınız') but refuses to pay. This is a clear admission of a mistake by the casino."

Hello, I am writing to follow up on my complaint. The countdown is almost over (only 20 hours left) and the 7-day period granted to the casino is about to expire, but I still haven't received a response or a solution. Could you please check the status of my case and let me know the next steps if the casino continues to remain silent? Thank you for your

Dear Anlcn70,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Still no development? (

Hello Anlcn70,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Bankobet Casino to join the conversation.

Dear Bankobet Casino Team,

I would like to better understand the reasoning behind the limitation applied to the player’s winnings from real money gameplay, particularly in case where no bonuses were involved. Such restrictions may seem difficult to justify unless they are explicitly required by law or regulatory guidelines.

I would greatly appreciate it if you could clarify the basis for this limitation, as we are keen to understand how it aligns with the fair and transparent practices generally expected from reputable casinos. If there are any relevant details or circumstances that cannot be shared publicly, I would be grateful if you could provide them directly to me at michal.k@casino.guru for an independent assessment.

It has been long enough and the casino's silence is a clear indication of their bad faith. We are talking about a balance of 800,000 TRY, not a small amount. Their refusal to communicate or find a middle ground proves they are intentionally withholding my funds.

​I am requesting Casino Guru to take a firmer stance. If they continue to ignore this process, I expect this to be reflected in their global reputation score immediately. I am prepared to escalate this to every possible regulatory body until my balance is settled."

It has been a full week and I haven't received any response or update regarding my case. The deadline has passed. Could you please provide an update on the status of my complaint with Bankobet? I am still waiting for a resolution."

The timer has run out without a response. How will we proceed from here?"

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Anlcn70,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, if you wish to pursue your case further you can contact the Curaçao Gaming Authority (CGA) and submit a complaint to them via email at complaints@cga.cw.

Although CGA currently does not handle individual disputes between players and gaming operators, they may review the situation for potential violations of law, so it might be worth a try.

You might find our article How to submit a complaint to a regulator | Casino Guru useful. Please let me know how they respond at michal.k@casino.guru if you decide to pursue this option. Regrettably, this is where any potential assistance from our end concerning your case concludes.

For the future, I highly encourage you to select casinos based on their reviews and ratings, opting only for those that are well-established, licensed, and highly regarded to minimize encountering similar situation. I regret that we were unable to assist you further in this instance.

Best regards,

Michal

Casino Guru