Batery Casino CA - Igrač ne može da reši problem sa igrom.

Keep getting game round id mismatch when i try to hit, split or , stand on boldplay blackjack game with me $15 bet placed. Contacted support . They said issue is on my side, they told me to try different network, device, browser, clear cache. Done everything. Nothing is working but they keep putting the blame on me . Its been a month now. Live chat just keep closing chat in my face now and is not helping at all. They rob me

Dear franklarouche01,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if the $15 bet was deducted from your casino balance?

Could you kindly send me a screenshot of the error you see in your game?

When exactly did you place the $15 bet?

Have you played this game before without any issues?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear franklarouche01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes it was deducted. When i enter the game i can see the bet placed on the table.

its been more than a month since i placed that bet

i receive this error everytime : gameround id mismatch

tried everything: other device (android pc, ios) different browser, clear cache. Etc

it was actualy the first time i placed a bet on that game!

they refuse to ackoledged that there an issue on their end

Thank you very much, franklarouche01, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello franklarouche01,

I am so sorry to hear about your issue with the game. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Batery Casino CA representative to join this conversation and participate in resolving this complaint.

Dear Batery Casino CA,

Could you comment on this?

Thank you in advance for providing the information.

They wont answer they dont give a **** about their player

I've deposited for thousands on here ! They dont want to help me for a amount as low as $15!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They didn't answer in 2 week

I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority (https://gamingcommission.ca/interactive-gaming/complaints/ or complaints@gamingcommission.ca) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of Batery Casino CA. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear franklarouche01,

We have been informed by the casino representative that the amount of 15 CAD was refunded on February 19, 2025. Could you please confirm whether you have received this payment?

I look forward to your response.

Dear franklarouche01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru