Batery Casino - Depozit igrača je odložen.

I have deposited 5000/- in casino on 17th April but still they didn't response and I can not create new request the mark new request as resolved. Today is 9th day and still I am waiting for my deposit. They are saying we didn't received reply from provider and after that no response, whenever I try to contact through chat support always receive bot replies and reply is our administration looking into it.

Dear shivdan2036,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

My payment was successful after making payment with QR, Payment page showed me an error "payment link expired". This was casino issue and my payment was successful. But they repeat one thing, we will solve it shortly . For confirmation if a page showing QR code for payment then page redirects immediately after payment successful. Same happened in my case.

Have you contacted your payment provider as I suggested in my first reply?

Could you please send me a deposit receipt showing that the transaction was successful from your side?

I confirmed with UPI payment provid3r and my bank payment was successfully transferred, But Casino not doing anything they just saying we are investigating while the solved tickets created after me. my customer id 29301641 and ticket ID is 16140958. They are not listening. Please help me to get my credits asap. Thanks in advance.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

I have sent all documents as requested by email. You can find all attached documents in email.

Thank you very much, shivdan2036, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for you response and help to recover my lost money.

Hello shivdan2036,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Batery Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Thank you in advance for providing us with your view of the issue.

Dear shivdan2036,

We are already working on your issue. We will provide an answer with resolution as soon as possible. Please wait for an answer to your question in the available request No.16140958.

Best regards,

Batery.

I am waiting since last one month but still no solution. There is no response in Ticket 16140958 since last 8 days. Whenever contact chat support they say we can not resolve this issue as this can be done only by administration and interesting thing is that there is no way of contact administration except ticket system where you can't reply, can't create new request, didn't get replies even after 7-10 days, What you need, every documents that proofs that deposit is made and payment successfully received, You are not able to solve issue in 1 month.

Dear parties,

thank you both for updating for your continued involvement in the resolution process. Please let us know when any new developments arise.

Dear casino representative,

I would like to ask you to give us more insight into the issue. In case the information is confidential, please send it to martin.l@casino.guru.

Dear shivdan2036,

We received a response from the provider after re-checking and as we mentioned earlier the payment with the provided details was not received on the providers side. Please contact your bank for refund.  

Best regards,

Batery.

UPI app confirmed the payment was successfully transferred, I am waiting for bank's confirmation, I will update once I receive any response from bank.

Dear parties,

thank you both for keeping us updated.

Dear shivdan2036,

are there any news from the bank's side?

Dear shivdan2036,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear shivdan2036,

as more time has passed, can you please update us on the current situation? Have you received your funds?

bank refused to refund as transaction was successful

Dear shivdan2036,

thank you for keeping us in the loop.

Dear casino representative,

Since the player has submitted confirmation from both their UPI provider and bank that the transaction was successful, we would like to ask for information from your point of view. Would you be able to provide us with payment provider logs or a similar kind of report? In case you do not want to share this information in the thread, please send it to martin.l@casino.guru.

Dear shivdan2036,

As we mentioned before, the funds were not received on the provider's side.

Please contact your bank branch and write an application for a refund.

Best regards,

Batery.

We have messaged the player outside of the thread. We are now awaiting their response.

Dear shivdan2036,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already replied to your mail 4-5 days ago, so. kindly check it again.

I replied to mail sent by Martin

Hello shivdan2036,

I apologize, this was only an automated message sent in the complaint. We are still waiting for the response from the casino.

Dear shivdan2036,

Please clarify if you have already contacted your bank reharding this? If yes then please provide us with its official reply. We will use it for additional checks.

Best regards,

Batery.

yes i have already contacted

Dear casino representative,

I am attaching the reply shivdan2036 received from his bank. Additionally, upon examining his bank statement, I can confirm the funds have left his account. I would therefore like to ask you to check your statements and logs again.

I have also sent you an email regarding the casino's UPI ID. Answer to this mail would also help to clear things up.

Dear shivdan2036,

We are checking the provided information. We will keep you posted in your open request 17637228.

Best regards,

Batery.

Dear casino representative,

as more time has passed, can you please update us on the current state of the matter? Have you been in contact with the player?

The casino replies same as before that we didn't received payment contact your bank for refund, So. what we can do in this situation, I have already contacted bank but casino don't want to accept it.

Dear shivdan2036,

thank you for your message and continued cooperation.

Dear casino representative,

the player has repeatedly proved, even by contacting the bank, that funds have indeed left his account. I believe it is now your turn to provide us with a meaningful response.

In case you believe the information provided by the player is incorrect, please provide us with evidence or valid counterpoints. The best start would be to provide us with the casino's transaction ID.

As the case has been dragging on for far too long, I will be forced to close it as unresolved, in case we do not make any meaningful progress.

Thanks casino guru to help me to recover my funds and finally casino deposited my money, also thanks to casino who solved issue too late but finally good results. Thanks again casino guru.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear shivdan2036,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin