Batery Casino - Depozit igrača je odložen.

I have made a deposit of 20000 on 1st of July but it not credited to baterybet account as I raised a request but they are sending automated responses but no proper reply from them and it's been 9 days until now

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Dear Praveen41,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I Even contacted my bank on this and they said that the funds successfully reached merchant/receivers end and I am continuously tried of contacting baterybet casino but they are unresponsive please help me on this its been 10 days since i made a deposit

Dear Praveen41,

As we can see, this deposit of 20 000 INR (UTR: ***6952) was added to your Batery wallet on 12.07 at 18:56 IST. Please check from your side.

If there is another deposit in question, please let us know here or create a support request to our staff.

Best regards,

Batery.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Praveen41,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

We’ve reopened this complaint at the request of Praveen41. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

as 20000 got added after many days and As I made other two deposits of 11000 and 800 on 12 July 2026 and they didnt added Kindly hep me on this as well

Dear Praveen41,

• Does the issue persist?
• Would you be able to provide relevant evidence to support your complaint?

Please let me know.

Yes the issue still persists as 11000 deposit not added to my account I have shared all the required details to baterybet but they always saying wait for 3 days 3 days not it's been 8+ days no one is responding well please help me on this

As The baterybet now saying they didnt received the amount but I explicitily shared all the details of the deposit wand bank confirmation that the funds successfully received by receiver with you on email can you please check @thomas and please help me on this

Thanks for your reply.

Dear casino representative,

Could you please provide an update regarding the status of the transactions in question?

Thanks in advance for your cooperation.

@Tomas If they say that the transaction was not received from their end then ask @Batery to provide receivers bank statement with you as they received the funds for sure but they are lying its been more than 16 days they are not yet are responsive

Dear Praveen41,

As we can see, this deposit of 11 000 INR (UTR: ***6222) was added to your Batery wallet on 28.07 at 20:19 IST. Please check from your side.

If there is another deposit in question, please let us know here or create a support request to our staff.

Best regards,

Batery.

Dear Praveen41,

May we consider the issue resolved?

Please let me know.