Batery Casino - Depozit igrača nije uplaćen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Thank you Attila for you reply..Batery bet os doing so with his all players..Their are lots of player complaining here and their.Of you get you deposit instantly than its ok..Otherwise they will not credit it..His answer is simple that it will be refund in 10 days in your bank account3

Dear Player, thank you for your response. To clarify, could you please confirm whether you have initiated a chargeback with your payment provider?

Thank you in advance for your reply.

I tried to chargeback for these payment but provider denied...I am totaly depressed about it.Why they don't credit payment while we give them proof...They always does so...Very bad service..

Thank you for your response and for clarifying the situation. I completely understand your frustration regarding the delay in the funds being credited to your casino account. However, I must warn you that when a casino player initiates a chargeback request, they're essentially disputing a transaction with their bank or credit card issuer, claiming that the transaction was unauthorized or fraudulent. This action can have significant repercussions. Firstly, casinos take chargebacks seriously and may blacklist players who initiate them, effectively preventing them from accessing the casino's services in the future. Moreover, there are legal and financial consequences, as the casino may pursue legal action to recover the disputed funds and the player could be held liable for associated fees. Additionally, initiating chargebacks can negatively impact a player's credit score, making it harder to secure loans or credit in the future. Even if the chargeback is successful and the funds are refunded, any winnings derived from those funds may be forfeited. Furthermore, a history of chargebacks can lead to difficulties with future transactions, as some merchants may refuse to do business with individuals with a track record of initiating chargebacks. Therefore, players should carefully consider the potential consequences before resorting to a chargeback and explore alternative methods of resolving disputes with the casino.

For the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.