Batery Casino - Depoziti igrača se ne pripisuju.

2 of my deposits have not been credited to the gaming account.

2000 : UTR [redacted]

Request number : [redacted]

Made on 15th March

2000: UTR [redacted]

Request number : [redacted]

Made on 24nd March.

Hardly any support from the customer service. They give automated response and matter is stuck. This is very disturbing. As i can see in the comments here it seems like a common practice and they don’t credit for months. Is there any way to contest them? I will anyways stop playing here. Looks like a fraud casino.

And if you thinks that they will help you

You will get response from request or support,

I have been blocked from creating request .

Almost written 2000 mail to them no response

Please if you don't wanna lose your money don't deposit here ,the money won't be credited, loosing is another thing it won't credit. Froud casino

And now after three month they were saying provider didn't got any money from my side go to bank for refund is this is a joke from there side. Not asking for bank statement anything just they didn't got the money and that's it not clearing anything about it. I lose my 4000 please recommend that do not use this site they won't give your money back, look from my prospactive I paid them two deposit of 2000 totel amount is 4000 , first they told in 3 days provider will awnser i waited 3 days , then the provider is not providing any awnsrs ok when will he , We dont know the time fraim wait , ok now 3 months passed two request closed saying provider didnot got any money ok hooow you got to the point i provided screen sorts everything they asked but they trust there provider only now tell me that how i will trust them , i dposited more then 100000 on that month now not depositing from 3 months trust issues now, people here waiting for there deposit from years now so i alredy lose hope on them , save your money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lakshay28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

Dear Lakshay28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru