Batery Casino - Depoziti igrača su odloženi.

Title: Batery Casino – Missing Deposits, Endless Delays, and No Real Support

I am sharing my experience to warn other players about the way my case has been handled by Batery Casino.

Multiple deposits were successfully debited from my bank account but were never credited to my casino account.

Im from india n play on batrey casino

I have fully cooperated with their support team. I submitted my bank statements, screen recordings, transaction details, and every document they requested. Despite providing all the evidence, I have still not received my money or a proper explanation.

Instead of investigating the issue, I keep receiving the same template replies. Every response follows the same pattern: "Please wait 3 business days," "Please wait 10 business days," "We are waiting for the payment provider," or "The matter is under investigation." More than a month has passed, yet there has been no meaningful update, no proof that the issue is being investigated, and no resolution.

As a customer, this has been extremely frustrating. After providing every piece of evidence requested, I expected my missing deposits to be credited or at least to receive a clear explanation. Instead, I continue to receive repetitive responses with no progress.

I request Casino Guru to investigate this matter and help obtain a fair resolution. I also encourage other players to exercise caution and ensure they keep complete records of all their deposits and transactions.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Caainogurumaiya,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello Veronika,

Thank you for your response.

I have fully cooperated with Batery Casino throughout this process. I have already provided my bank receipt, transaction details, and even my e-passbook, which clearly shows that the money was successfully debited from my bank account.

However, they keep insisting on a screen recording of my banking application. Unfortunately, this is not possible because banking apps block screen recording for security reasons. I have tried multiple times, but the recording only shows a blank screen. This is a security feature of the bank and is completely beyond my control.

Despite providing all the official proof available, Batery Casino keeps changing their explanation. First, they said the payment provider would respond in 3 days. Then they said the provider was not responding. After that, they asked me to wait another 10 business days. It has now been about a month, and there is still no resolution.

This is not just one missing deposit. I experience missing deposits frequently, and I lose around ₹5,000 or more every month because of these unresolved payment issues.

But this tome is approx 11000 inr

I kindly ask Casino Guru to help ensure that Batery Casino stops requesting impossible evidence and instead investigates my missing deposits using the official bank documents I have already provided. I only want my money to be credited or refunded as soon as possible.

Thank you for your assistance.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Caainogurumaiya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Veronica,

I would like to clarify one small detail regarding my Casino Guru account.

I am from India, not Romania. When creating my Casino Guru account, India was not available (or there was a very limited selection of countries), so I had to select Romania in order to complete the registration.

Please note that this does not affect my complaint in any way. My complaint is against Battery Betrix Casino, and all of the evidence and documents I have submitted relate to that case.

I simply wanted to inform you of my actual country of residence to avoid any confusion.

Thank you for your understanding.

Dear Veronica,

Thank you for your assistance so far.

I would like to clarify a few important points regarding my complaint against Betery Casino.

First, I would like to inform you that I am from India, not Romania. When I created my Casino Guru account, India was not available (or there was only a very limited list of countries), so I had to select Romania in order to complete the registration. I wanted to clarify this to avoid any confusion regarding my identity.

I would also like to understand how Casino Guru will help me resolve this dispute with Betery Casino. Could you please explain the next steps in the complaint process and how you intend to assist in reaching a fair resolution? I have already submitted all the evidence, including screenshots, documents, and video recordings, to your email address.

Unfortunately, I was unable to upload my videos on the Casino Guru complaint page because it asks for a video link, and I do not have my videos hosted online. Therefore, I emailed all of the evidence directly to you. I kindly request that you review the material I have already sent by email.

I would also like to bring another important matter to your attention.

When I emailed my evidence, I sent one email addressed to both Betery Casino Support and you at Casino Guru so that both parties would receive exactly the same information and evidence at the same time.

However, instead of responding to the issues I raised, Betery Casino Support replied to me separately, excluding Casino Guru from their response. In that email, they simply told me that I should submit my complaint through their request form because they are only the technical support team.

This is confusing because I originally followed the instructions provided through their request process, where I was asked to send all of the requested documents and evidence directly to Betery Support by email. After complying with those instructions and providing everything they requested, I am now being redirected back to the request form instead of receiving a proper review of my complaint.

From my perspective, this appears to be a cycle of being redirected between departments rather than having the actual issues addressed. Instead of responding to the evidence I have provided, I continue to receive generic template responses that delay the resolution of my complaint.

I have attached this email correspondence as additional evidence so that you can see exactly how my case has been handled.

I would greatly appreciate your guidance on how Casino Guru will proceed from here and what further steps, if any, are required from my side. If you need any additional information or documentation, I will provide it immediately.

Thank you for your time and assistance. I look forward to your response,These are just little little proof I am providing That this people are number one big cheaters And this time I am not going to leave them

Dear Caainogurumaiya

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Caainogurumaiya,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Batery Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear all,

Regarding the deposit of 1888 INR, we are still waiting for a confirmation video from the user. Unfortunately, we have not yet received it despite several demands.

As for the deposit of 5988 INR, we haven't heard from the user since July 20th. Kindly clarify if the transaction was refunded and if you have already contacted your bank regarding this issue?

Best regards,

Batery.

Dear Batery Casino representative,

The player has supplied successful payment records and evidence that supporting materials were emailed to your support address. Please now provide the payment-provider tracing result for both disputed transactions: ₹1,888 on 13 June 2026 and ₹5,997.66 on 8 July 2026.

For each transaction, please confirm whether it was received, rejected, reversed, refunded, or remains unallocated, and provide the corresponding provider record or reference privately where necessary. Please also confirm whether your team accessed the video links already sent by the player and identify any precise defect if those recordings were insufficient.

Thank you so much in advance

Thank you for your continued assistance.

As of today, I have not received either of the disputed amounts—₹1,888 (13 June 2026) and ₹5,997.66 (8 July 2026). I can provide my updated bank e-passbook up to today's date, which clearly confirms that no refund or reversal has been credited to my account.

I have already submitted all the available evidence, including payment records, screenshots, emails, and video recordings. The same evidence was also sent to Veronica from Battery Casino. I kindly request that the casino review everything carefully instead of repeatedly stating that they have not received the funds.

I believe I have every right to know what happened to my money. These payments were made using the payment methods provided on Battery Casino's website, so it is Battery Casino's responsibility to obtain the official payment-provider tracing report and explain exactly where these two transactions are.

It has been a long time, yet the funds have neither been credited to my casino account nor returned to my bank account. Simply saying that the casino did not receive the payments is not an acceptable explanation without documentary proof from the payment provider.

I respectfully request that Battery Casino provide the official tracing results for both transactions and answer the questions you have asked. If necessary, I am ready to provide my latest bank e-passbook immediately.

Thank you once again for your support and for helping me pursue a fair resolution.

Dear Casino Guru / Batery,

I am honestly unable to understand how this matter is still being handled in this manner.

The INR 5,988 deposit has been missing since 8th july 2026. 1888 was missing 13 th june n i provided paytm video We are now almost at 13 August 2026 , nearly two months later.

And I am now being told to contact my bank and provide an "official reply" from them if the payment is still missing. What exactly is the bank supposed to write? My bank statement/passbook already clearly shows that this amount has not been credited or refunded to my account. I am perfectly willing to provide the complete statement as evidence.

If Bbank,y is claiming that this transaction was successfully processed or refunded, then the responsibility should be on your side to obtain the transaction details from your payment provider and establish where the money went.

What kind of payment-provider system takes almost two months to trace a missing deposit? And what kind of accounting/reconciliation process leaves a customer's INR 5,988 unresolved for this long?

I have been patient and cooperative throughout this entire process, but repeatedly asking the customer to chase the bank, when the money was deposited to your platform and has never reached my account, is simply passing the responsibility from one party to another.

I request Casino Guru to please take note of the timeline here. This is not a payment that went missing a few days ago. It has been outstanding since 13 June.

I can provide my bank statement/passbook immediately. But if you maintain that the money was refunded or successfully processed, please provide the actual transaction/reference number and proof from your payment provider so that the transaction can be properly traced.

I expect a proper resolution rather than another request for me to go back and forth between the casino, payment provider and bank

There is another important point that I want Casino Guru to take into consideration.

I was specifically told that once the third-party video/screen recording was provided, the missing amount would be credited immediately. I complied with that request and provided the required evidence on 23 July, and again on 27 July 2026.

Since then, I have received not a single meaningful response from Batery/Betway regarding this evidence. If the evidence was genuinely required to resolve the matter, I provided exactly what was requested. Yet even after receiving it, there has been no proper update and the money remains unpaid.

So after almost two months of the INR 5,988 being missing, and after complying with every additional requirement they themselves imposed, I am now being asked to go back to my bank yet again.

This is beginning to look less like a genuine payment investigation and more like an attempt to keep passing the responsibility around while avoiding paying the customer what is rightfully due.

I request Casino Guru to please consider the complete timeline and the fact that I have cooperated with every request made by the casino. I have provided the evidence they asked for. What more am I supposed to do as a customer?

If they genuinely intend to resolve this matter, I expect them to do so rather than continue giving me another reason to wait??????these people. Only make everyone fool I can provide my latest bank statement e passbook to you also casino guru n batrey support by email n I have only one account I use for deposit and withdrawals , hope u understand

Dear Caainogurumaiya,

Thank you for your continued cooperation. To help us clarify the status of the ₹5,997.66 transaction, could you please obtain an official written response from your bank confirming its final status and whether the funds were refunded or reversed?

Please submit the response through the casino’s designated request channel and please let me know once you have done so.

Thank you for your assistance.

Dear Batery Casino Team,

Thank you for investigating this matter. Could you please share the payment provider’s tracing result for the ₹1,888 transaction, which you indicated was submitted for review on 8 August?

Please confirm whether the funds were received, rejected, reversed, refunded, or remain unallocated. Any provider record containing private account information may be sent directly to martina.b@casino.guru.

Thank you in advance for your cooperation.

Dear Casino Guru Team,

I honestly do not understand what else you expect from me at this point.

I have already provided my official Canara Bank e-passbook/bank statement, which is an official bank-generated document showing the transactions and balances in my account. It is not some screenshot or document that I created myself. Please actually read the statement and review the transactions instead of repeatedly asking me to provide the same information again.

I do not know which world you are operating in, but in the real world, an official bank e-passbook is proper banking evidence. If you believe it is not sufficient, then please explain specifically and clearly what document you expect from me and why.

The ₹5,997.66 amount has not been credited to my account. The bank statement I provided shows the actual transactions and balances, and the closing balance shown is ₹357.55.

Also, this is becoming completely unreasonable. The transaction I am referring to was made on 8 July, and the earlier ₹1,818 transaction was made on 13 June. Today is 13 August. How long exactly am I supposed to wait for money to supposedly "come back"? One month? Two months? More?

If the transaction was genuinely reversed or refunded, then there should be a clear payment-provider/bank trail showing where the money went and when it was returned. Instead of repeatedly asking me to obtain the same information, please ask your payment provider to trace the transaction using the relevant transaction/UTR details.

I have cooperated fully and have provided official banking evidence. I am not going to keep going around in circles while being told to provide the same thing again and again.

Please investigate this properly with your payment provider and provide me with the actual tracing result and the final status of the ₹5,997.66 transaction — whether it was successfully settled, rejected, reversed, refunded, or remains unallocated.

I expect a clear and concrete answer rather than another request for documents that I have already provided.

Regards, Neha

Dear Caainogurumaiya,

I do understand your frustration and I thank you for your patience and for all the evidence you have already provided. We confirm that your existing bank e-passbook sufficiently documents both original debits, so there is no need to submit the same information again.

To confirm that neither payment was refunded later, could you please provide only the updated portion of your official Canara Bank e-passbook covering 24 July 2026 through the current date? For your privacy, please email it to martina.b@casino.guru and submit it through the casino’s designated request channel rather than posting it publicly.

We appreciate your continued cooperation.

Dear Martina,

Thank you for your response and for confirming that my existing bank e-passbook sufficiently documents the two original debits.

Before I send the updated e-passbook, I would just like to clarify the date range you have requested. You have asked for the period 24 July 2026 through the current date, but the two missing deposits I originally reported relate to 13 June 2026 and 8 July 2026.

Could you please confirm whether you specifically require the e-passbook only from 24 July onwards, or whether you would prefer me to provide the complete updated e-passbook from 13 June 2026 through the current date? I am happy to provide the complete period so that there is no ambiguity and all the relevant transactions can be reviewed together.

I would also like to bring another missing deposit to your attention. A further deposit of 1,666 made the day before yesterday has also not been credited to my casino account. Please include this transaction in your investigation as well.

I understand that there have been concerns regarding the clarity of some of the screenshots I previously provided. For that reason, I am happy to provide the official Canara Bank e-passbook covering the relevant period, which should clearly show the transactions and establish whether any refunds were subsequently received.

Please confirm the exact date range you would like me to provide before I submit the document.

Kind regards,

Caainogurumaiya

Dear Caainogurumaiya,

If there is no issue with obtaining the document, please provide your official Canara Bank e-passbook covering the period from 13 June 2026 until the current date.

For the newly reported ₹1,666 deposit, please also provide the payment confirmation together with the corresponding entry from your casino transaction history showing that this deposit was not credited.

Also, please avoid making any further deposits while there is an unresolved issue with previous deposits being credited. Sending additional deposits may make the situation more difficult to investigate and resolve.

If further deposits continue to be made despite the ongoing issue, I may unfortunately no longer be able to assist with this complaint.

Thank you very much in advance for your cooperation.

Hello Caainogurumaiya,

We would like to update you that due to Martina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Martina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Martina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru