Batery Casino - Igrač se suočava sa ponovljenim kašnjenjima u depozitu.

This is not just a single complaint — this is a pattern of repeated issues with Metro Casino.

My recent Request No. 22689803 is still unresolved, but I want to make it very clear that I have had 50+ similar request numbers in the past, where deposits were delayed, not credited on time, or required constant follow-ups.

In many cases:

I had to wait 20–30 days for resolution

Support kept blaming "payment providers" without giving any real answers

No proper updates or timelines were provided

Issues were ignored until repeatedly chased

And now, again, the same behavior:

Complaint marked as "resolved" WITHOUT actual resolution

Copy-paste replies instead of real support

No accountability from their team

This clearly shows a systematic problem or deliberate delay strategy.

Handling customer funds like this is completely unacceptable. This is not how a legitimate platform should operate.

I strongly warn others to be extremely cautious before depositing here, as you may face the same delays, frustration, and lack of support.

I will continue to escalate this matter across all platforms until proper action is taken.

Recent Request No.: 22689803 (one of many unresolved/delayed cases,I can provide lot of proofs Including I have 10 I have sent my bank statement That deposit has not been predated back to my account Still they prefer And to fool around ,Understanding they are losing premium customers These are hard one money which we Play for fun and entertainment And of course and hope of Winning big ,But I can never let my deposit Unpredicted In pass few months also my small small deposit has been missed very badly Several complaints have done but those bastards Just blame it on provider and they are useless shameless Big 10 cheaters And the most irritating part is just wasting our time to complain for our own money The give you cash back every But in one week they take care to deposit and they don't credit Travel also on time it is good And a times Again the will prevent on provider and they will take more days The withdrawal has not been a big issue But yes deposit is it has to be seriously considered And I can provide you all the proof all the screenshot and along with the back bank statement if you want Indian people who are genuinely Willing to play please Avoid this Casino Big scan big Cheaters ,You are my touching two three pictures I don't know how many I can download and submit

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Dear Caainogurumaiya,

Thank you very much for submitting your complaint. I’m sorry to hear about your ongoing difficulties and understand how frustrating repeated issues like this can be.

While we acknowledge your concerns regarding multiple delayed or uncredited deposits, please note that in cases where deposits have not been credited to the casino account, the investigation must primarily be carried out by the payment provider. Unfortunately, this process can be quite complex and may take several weeks, often up to a month.

We understand that you have experienced similar situations in the past and that the repeated delays and lack of clear communication are concerning. However, in such cases, the casino’s ability to intervene is often limited until the payment provider completes their investigation.

For now, we will keep this complaint open for one month and kindly ask you to keep us updated regarding any progress or communication from either the casino or your payment provider.

Thank you very much for your understanding and patience.

Best regards,

Petra

Hello!

We're very sorry to hear that you are facing this challenge.

Kindly provide more information on the missing transactions or create a request for each missing transaction via our request option to have these issues resolved.

Best regards,

Batery.

This is now a repeated and serious issue with Batrry Casino.

My latest deposit of ₹4,888 is missing AGAIN. This is not the first time — I have experienced multiple missing or delayed deposits, and every time it turns into a frustrating cycle of chasing them for my own money.

What is even worse is their so-called "support" system: There is NO proper support available.

• They force you to raise a request only through a form

• There is no real-time help or accountability

• Requests are abruptly closed without any proper response

• The only reply you get is an automated message saying "your check has been processed" — and then nothing happens

No resolution. No timeline. No responsibility.

This clearly shows either complete incompetence or a deliberate tactic to delay and hold users’ funds.

I have all proofs — transaction records, bank details, and screenshots — yet I am still being forced to follow up repeatedly with no actual help from their side.

This has not only caused financial inconvenience but also a complete waste of my time and mental stress, constantly writing emails, raising requests, and following up without any proper response.

I expect not only an immediate resolution of my missing deposit but also fair compensation for the time, effort, and inconvenience caused due to your repeated failures.

This is extremely frustrating and feels highly unprofessional and disrespectful.

I strongly warn others: Think twice before depositing your money here. You may end up stuck in the same situation — missing funds, no support, and endless automated replies.

If this issue is not resolved immediately, I will continue escalating this across platforms with full evidence.

Batrry Casino — this is not acceptable anymore.

This is now a repeated and serious issue with Batrry Casino.

My latest deposit of ₹4,888 is missing AGAIN. This is not the first time — I have experienced multiple missing or delayed deposits, and every time it turns into a frustrating cycle of chasing them for my own money.

What is even worse is their so-called "support" system: There is NO proper support available.

• They force you to raise a request only through a form

• There is no real-time help or accountability

• Requests are abruptly closed without any proper response

• The only reply you get is an automated message saying "your check has been processed" — and then nothing happens

No resolution. No timeline. No responsibility.

This clearly shows either complete incompetence or a deliberate tactic to delay and hold users’ funds.

I have all proofs — transaction records, bank details, and screenshots — yet I am still being forced to follow up repeatedly with no actual help from their side.

This has not only caused financial inconvenience but also a complete waste of my time and mental stress, constantly writing emails, raising requests, and following up without any proper response.

I expect not only an immediate resolution of my missing deposit but also fair compensation for the time, effort, and inconvenience caused due to your repeated failures.

This is extremely frustrating and feels highly unprofessional and disrespectful.

I strongly warn others: Think twice before depositing your money here. You may end up stuck in the same situation — missing funds, no support, and endless automated replies.

If this issue is not resolved immediately, I will continue escalating this across platforms with full evidence.

Batrry Casino — this is not acceptable anymore.

Today alone, I raised multiple requests regarding the same issue — and ALL of them were closed without any proper resolution.

There is no real support system: • You are forced to submit requests through a form

• There is no proper response or follow-up

• Requests are simply closed without solving anything

• The only reply you receive is an automated message like "your check has been processed"

That’s it. No explanation. No confirmation. No actual credit.

This clearly shows a pattern of ignoring customers and avoiding responsibility.

I have full proof of everything — transaction details, timestamps, screenshots of requests being closed, and repeated follow-ups. Despite this, my issue remains unresolved.

This is not just poor service — this is a complete failure of accountability.

On top of that, I have wasted a significant amount of time and effort continuously raising requests, writing messages, and following up with no meaningful response. This level of negligence deserves compensation for the inconvenience and mental stress caused.

I strongly warn others: Do NOT trust this platform with your money. You may end up facing the same situation — missing deposits, no proper support, and endless automated replies with no action.

If this issue is still not resolved immediately, I will continue escalating this matter across multiple platforms with full evidence.

Dear both,

Thank you for your replies and for providing the previous details.

Dear Caainogurumaiya, could you please specify which methods you attempted to use when depositing funds?

Additionally, have you received any specific error messages or notifications during these attempts?

You mentioned that you have all the relevant proofs — transaction records, bank details, and screenshots. Could you please provide them?

To proceed with your case, kindly provide the following documents:

• Deposit receipt
• Screenshot of your transaction history in your casino account
• Communication with your payment provider
• Communication with the casino customer support
• Bank statement from the date of the uncredited transaction up to today

Additionally, could you share any further communication you have had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or upload them directly to the thread.

Thank you again for your cooperation.

Dear Caainogurumaiya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru