Batery Casino - Nalog igrača je zatvoren, a saldo konfiskovan.

i had a balance of 28020, i was able to withdraw deposit until 25th jan

suddenly my account my transaction were stopped and i was asked to furnish my kyc details

i furnished everything

photo identity proof

address proof

selfie with photo id

selfie with date time and account id written on paper

selfie with chat

registered phone number belongs to me

registered email id belongs to me

just that to hide my identity while registration i had entered incorrect last name as i was not aware that batery seeks kyc and validates the data

but even after providing everything -- Batery has still not activated my account and yesterday they withdrew my money in put it in their pocket suddenly my balance has gone to ZERO

My id is deleted by Casino.Guru

Dear Dijayu,

Thank you very much for submitting your complaint.

I’m sorry to hear about your issue with Batery Casino. If I understood correctly, you intentionally used an incorrect last name when registering to hide your identity, but later provided the correct details during verification. Unfortunately, most casinos strictly require accurate personal information from the start, and providing false details—even unintentionally—can lead to account closure and fund confiscation.

If this is the reason the casino refused to verify your account and confiscated your balance, I’m afraid there may be nothing we can do. However, if you believe there has been a misunderstanding, feel free to forward any relevant communication to petronela.k@casino.guru, and we will review the case.

I hope we will be able to help clarify this situation. Meanwhile, we appreciate your patience as we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Dijayu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Petronela,

Please go through the terms and conditions mentioned on their website

https://batery-bet.in/pages/terms-conditions/

website I have gone through each of them and all of them indicate only one thing that they can hold my winnings and not my deposited amount. I am asking them to return my deposited amount that too I had deposited 42000 and I have/had a balance of 28002 which I am asking them to refund which as per their clause 8.3 they are supposed to with a deduction of 10% of my deposited amount and 10$.

I have underlined all the points which clearly state that they can hold only my WINNINGS and not my deposited amount

Please go through below mentioned clauses

3.5 ...The Betting Organiser reserves

the right to limit or refuse a specific Customer access to services offered

without explanation.

2.3 Arranged game If the Organizer has sufficient facts to suspect the case of an arranged game, they can terminate the prize remunerations and make a re-payment of the already carried out payments to the Player's special gaming accounts. The mentioned suspicions can include data referring to sums and characteristics, as well as amounts of all entry payments made via all the possible methods

4.4 The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the company the User must present an official document with a photograph, identifying his identity (a passport copy), and also proof of authenticity of the indicated address data and telephone.

7.2 When conducting any financial transactions, it is necessary that the name of the owner of the debit/credit card or bank account exactly match the name of the owner of the appropriate account of BATERY. Otherwise BATERY reserves the right to cancel all transactions and make a return on all bets made while using someone else’s account or credit/debit card.

8.3 If it turns out that the User has opened several accounts in the company, BATERY reserves the right to refuse to pay out for these accounts (except the User’s assets legitimately transferred to the account of BATERY after his payment of a fine in the measure of 10% + 10 USD of the total amount of deposits).

10.2 Before making the payment, the employees of the company will verify the correspondence of the name, surname, birth dates of the client and also other data. If differences are found between the actual data and the data provided by the client, BATERY reserves the right to make a refund for all bets by the User and refuse to pay out winnings to the User unless they prove the identity and accuracy of entered data from placing any bets or wagers, or from withdrawing his/her funds.

Dear Dijayu,

Thank you for your response and for providing additional details regarding Batery Casino’s terms and conditions.

I understand your argument that clause 8.3 suggests only winnings should be withheld, while deposited funds should be returned after applying the specified deductions. However, the key issue here is that you knowingly—not by mistake—entered false personal information during registration. This is a direct violation of the casino’s terms, specifically clauses 4.4 and 10.2, which clearly state that providing incorrect details can lead to account closure and the refusal of payments.

Because this was a deliberate action and not an accidental error, the casino is within its rights to enforce its rules, even if that results in the confiscation of your balance. While we understand your frustration, there is unfortunately little we can do in this case. Most casinos take identity verification very seriously, and knowingly providing false details often leads to severe consequences.

If the casino has given any additional reasoning for why they are keeping your entire balance, please share their official response with us. While we can review and reflect such cases in our assessment of the casino’s practices, the chances of recovering the funds remain very low.

Thank you.

Dear Dijayu,

Thank you for your response and for sharing the details of Batery Casino’s terms and conditions.

After reviewing the situation and the terms you provided, I must reiterate that the issue stems from the intentional use of incorrect personal information during registration, which violates the casino’s policies, particularly clauses 4.4 and 10.2. Even if your claim about the deposit being refundable under clause 8.3 is valid, the casino is within its rights to withhold both winnings and deposited amounts due to the violation of these terms.

While I understand your frustration, the casino is enforcing its rules, and unfortunately, there is little that can be done from our side to reverse their decision.

I appreciate your patience throughout this process, but based on the information provided and the terms in question, we are unable to assist in recovering the funds.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru