Batery Casino - Povlačenje igrača je odloženo.

They are not providing withdrawals how ever I already uploaded verification documents 5 months completed still they are not allowing to withdrawal my funds kindly request you to help me in this regard

Gaming id. 5*******

b**************@gmail.com

Request you to allow only withdrawal section i want my withdrawal  

Dear Killerkingrk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you received any confirmation from the casino that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

1 have received 1 withdrawal before verification

Without active bonus

Casino games

I received confirmation of verification i sended all documents still my account not able to withdrawal my funds i hope you can understand i only need my withdrawal that's it...

Dear Killerkingrk, I have not received your communication with the casino regarding the withdrawal.

Could you please send me the confirmation of verification that you received from the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

What can I submit to you documents

Dear Killerkingrk, please send me the confirmation of successful verification from the casino and any relevant communication. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I'm already completed successful documents but still they not access the withdrawal option i request you to plz kindly help me to withdrawal my funds sir

Thank you very much, Killerkingrk, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Killerkingrk,

We have provided you with a reply in your open request 14397772. We will require some more information from your to be able to solve this query. Kindly proceed to the above mentioned request and share the requested information.

Best regards,

Batery.

Dear Batery Casino, thank you for the prompt response,

please Killerkingrk, could you please send additional information to the casino´s opened request and write update here the update?

Thank you very much

Very well Killerkingrk, thank you very much for documents.

Batery Casino could you please let us know if that is all you need to proceed with withdrawal request.

Thank you

Dear Killerkingrk,

Thank you for sharing this information this us. However, unfortunately, we cannot determine completely that the transactions were made by you because the provided receipts do not include your name on them. We have requested additional information in request 14397772, kindly proceed and provide it.

Thank you for your understanding and co-operation.

Best regards,

Batery.

Please Killerkingrk, could you please send additional information to the casino´s opened request and write update here as well?

Thank you Batery Casino for writing to this thread as well!

Thank you Killerkingrk, for the update!

Now I would like to ask Batery Casino if the provided additional information from player is enough, or you need some more. Thank you

Kindly allow me to withdrawal the funds sir thank you...

Dear Killerkingrk, thank you for the update.

Batery Casino, I was just checking your terms and conditions in which you state, that:

That ´s why I would like to kindly ask you, if you can let the player withdraw the total amount. Please keep us updated! Thank you

Kindly allow daily 50K withdrawal so that I can withdrawal all amount respected sir & mam

Dear Killerkingrk,

Thank you for sharing all teh information this us. We require some more information from you regarding your transactions. We have requested it in request 14397772, kindly proceed and provide it.

Thank you for your understanding and co-operation.

Best regards,

Batery.

Just provide withdrawal no need deposit section need withdrawal only thank you

Dear Killerkingrk, I understand your frustration. I must say that sometimes happens that while KYC is not fully approved, the account is blocked.

Batery Casino I would like to kindly ask you to explain everything what you need from the player in this thread as well. Should there be some sensitive information that cannot be shared, I want to ask you to write me on email (martina.b@casino.guru) so we can move forward.

Thank you in advance

Dear Killerkingrk, have registered only in December? Or you have been registered in casino before? If so, is there a later history about it?

There is no history more then december

I registered 1year back but there is no such deposit history in batery casino

OK, Thank you for the information.

In that case, let´s wait for the Batery Casino to give us more details.

Sir that bank was already closed I'm not able to provide statement because my bank account closed permanently kindly allow me to withdrawal

How can upload September statement sir my bank account was closed permanently we cannot get statement of bank sir i hope you can understand...

My request is allow only withdrawal option i will not deposit next time in your batery platform kindly request you only only withdrawal sir i want to withdrawal my funds don't ask again September statement im not able to provide because bank account was closed allow the withdrawal now

Dear Killerkingrk, that´s unfortunate. Could you please send us the name of the bank and some prove about it being closed? Such institutions as banks cannot close overnight.

And if you have a internet banking, or bank app on your phone, you could provide a bank statement in pdf file from there. Can you please try?

Dear Killerkingrk,

it seems that your bank account has been frozen, but bank remains opened. It states that you can contact the bank to get the bank statement from them. Because as casino stated, you cannot get your withdrawal without bank statement, so that is your priority.

Could you please try to write a bank an email asking them to get you bank statement from your frozen account? Feel free to put my email address ( martina.b@casino.guru ) in the copy.

Dear Killerkingrk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Killerkingrk,

thank you for updates and new statement sent to the casino.

Now I would like to ask the Batery Casino representative to take a look at the statement and let us know here in the tread if that´s all that´s needed for the withdrawal to be processed.

Hello Killerkingrk,

We have received the documents which you mention, and our team is actively working on your issue. Please do not worry.

We request you to kindly send a screenshot of your "My Profile" page here in the complaint for better clarity of the issue and to clarify the authenticity of your account.

Regards,

Batery

Hello Killerkingrk,

Thank you for your patience. Upon investigating the data and images shared by you on the forum, it has been discovered that the rule 4.5 of our Terms and Condition has been violated, as our team finds that you possess multiple accounts on the platform.

For context, the rules states: "4.5 Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets made by the User."

Unfortunately, we would be unable to assist you any further regarding this complaint on the forum. However, if you still have any questions, we welcome you to contact our Administration through a request.

Regards,

Batery

Dear Killerkingrk,

after reviewing all the information and evidence it was established that you indeed have multiple account which is no allowed in any online casino and is a direct breach of the rule 4.5 as mentioned by the Batery Casino team above.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.