Batery Casino - Povlačenje igrača je odloženo mesecima.

Such a bad casino my withdrawal is pending since 4 months after that they saying their provider can’t check the payment details as it’s too late. I have been following up since day one this casino provider was sleeping for almost 4 months. Guys never play on this site 😡😡😡

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Dear Mazi6786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Does this same issue happened before with your other withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello!

We're very sorry to hear that you are facing this challenge.

Please share your customer ID so we can identify you as our customer and assist you in this issue.

Best regards,

Batery.

Dear Mazi6786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have created request it’s not resolved yet plz help to resolve this issue urgently . Their team not responding

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear Mazi6786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru