Beef Casino - Povlačenje igrača je odloženo.

I registered at Beef.Casino last week.

I made the following deposits:

€2,000 in USDC via Solana

€1,000 in USDC via Solana

€1,000 in USDC via ERC-20 (Ethereum)

I played without any bonuses. From my deposits, I won over €10,000.

I completed the KYC verification successfully. My account was fully verified.

After verification, the crypto withdrawal option disappeared from my account. Customer support informed me that withdrawals must be made using the same method as the last deposit, but the crypto option was not available to me.

To resolve this, I made a €10 deposit via Skrill, wagered it once as instructed, and requested a €4,000 withdrawal, which is the casino’s stated daily withdrawal limit.

The withdrawal was rejected. Support stated that my winnings originated from crypto deposits and therefore must be withdrawn via crypto. I explained that I am willing to withdraw via crypto, but the casino does not provide me with this option.

Another support agent suggested withdrawing to Binance, as it is a crypto wallet. I created a Binance account specifically for this purpose. However, the withdrawal request was immediately rejected again for using an incorrect payment method.

Other Beef.Casino players confirmed that they do see the crypto withdrawal option, while I do not.

The casino has not provided any clear explanation or timeframe for when the crypto withdrawal option will be restored. I am unable to withdraw my funds despite being fully verified and following all instructions.

I am requesting Casino.Guru’s assistance in helping me withdraw my legitimate winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the payment method you see in your account available for withdrawals?
• When was the last time you contacted the casino customer support to ask about the rejection of your withdrawal requests? Has the casino offered you any alternative ways to withdraw your winnings, for example, processing the withdrawal manually?
• Have you ever used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jameson3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru