Dragi igraču,
Žao mi je što ste imali negativno iskustvo. Proverio sam uslove i odredbe i pronašao ovo:
4.3 Maksimalna opklada kada je bonus u toku ili se aktivno obrće je 5€/$ ili ekvivalent u valuti. Ovo uključuje funkcije kupovine bonusa i kockanja za množenje ukupne nagrade, gde se primenjuje ukupna cena kupovine. Možete izgubiti svoj dobitak ako ne poštujete ovo pravilo.
Naš stav je detaljno objašnjen u Kodeksu o fer kockanju
https://casino.guru/fair-gambling-codex-for-casinos#max-bets : Pravilo maksimalne opklade je, zapravo, industrijski standard, baš kao i činjenica da kazino ima pravo da zapleni igračev dobitak od bonus igre nakon kršenja ovog pravila. Više volimo da ne idemo protiv industrijskih standarda kažnjavanjem kazina koja povremeno koriste pravilo maksimalne opklade protiv igrača.
Međutim, ako smatrate da ste greškom optuženi, slobodno mi prosledite svoju istoriju igara zajedno sa linkom do određenog bonusa koji ste iskoristili i igrali. Moja adresa e-pošte je attila.g@casino.guru .
Ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, pošaljite i nju.
Unapred hvala na vašem odgovoru.
Srdačan pozdrav,
Atila
Dear player,
I'm sorry to hear about your negative experience. I checked the T&Cs and found this:
4.3 The maximum wager when a Bonus is pending, or actively being turned over is 5€/$ or currency equivalent. This includes Bonus Buy and Gamble Features to multiply the total prize, where the total cost of the purchase is applicable. You may lose your winnings if you do not follow this rule.
Our position is closely explained in the Fair Gambling Codex
https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Attila
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