Bet Ninja Casino - Pitanje depozita igrača ostaje nerešeno.

I deposited £50 and £55:60 was taken from my bank. The casino Denys taking any fee. But I have uploaded a screenshot of what was taken from my bank. Bunch of corrupt lying THIEVES.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear kchoudhury78,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing.

I have reviewed the casino’s Terms and Conditions and found the following:

9.2 We do not charge players any transactional fees, such as charges for deposits or withdrawals. However, it is the player’s responsibility to check with their bank and/or other payment service provider to determine whether they apply any such charges. Depending on your selected player currency, a conversion fee may apply when a deposit or withdrawal is made.

To assist you more effectively, could you please provide some additional details to help clarify the situation?

• Have you received any information or explanation from the casino regarding the discrepancy in the fees?
• Have you contacted your payment provider about any possible fees related to your account?
• Could you please forward the screenshot you mentioned to petra.h@casino.guru for our reference?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Hello. Thank you for your reply. I've uploaded screenshots. I can also upload reviews from other people who have had the same problem regarding money being taken. My bank told me they do not take any fees for deposits. But may in some international payments that come in?

Hello. More evidence that the casino scammed me. And NOT the bank regarding fees.

Thank you for your reply and for providing the previous details, kchoudhury78.

Please note that if you deposit a different currency than your account’s currency at the casino, a standard currency exchange fee will always apply.

Could you provide any additional evidence/communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I've already sent you screenshots in my previous replies?

Hello. It's been 5 days and no reply?

Dear kchoudhury78

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear kchoudhury78,

My name is Michal, and I have taken over the complaint. I have reviewed the case, and while I can understand your dissatisfaction with the fees that were charged to your initial deposit, please note that such fees are not uncommon within the industry. The casino team has explained this to you quite sufficiently during your recent live chat.

I recognize that you may not be satisfied with this explanation; however, it does not fall under what we would deem as unfair or contrary to industry standard practices. Bet Ninja Casino, being an international casino, utilizes a range of payment processors.

As previously stated, this is not managed by the casino itself. Kindly review the casino rules that you accepted upon registering your account.

and

I recognize that you might be considering or have already decided to initiate a chargeback request. While this is completely your prerogative, I feel it is important to inform you that chargebacks represent a serious violation of the regulations that are typically stated in nearly all online casinos. Nevertheless, you are free to choose the option you feel is necessary; just please be aware that proceeding with a chargeback may have consequences for your account and could potentially affect your ability to use services with other casinos in the future.

That being said, while this situation may not provide the best user experience, we do not view it as unfair or contrary to industry standards.

As a result, this complaint will be deemed Unjustified.

To avoid such an unfortunate experience in the future, I suggest taking some time to review the casino's terms and conditions before making a deposit.

If you encounter any difficulties with this or any other casino moving forward, please feel free to reach out to us. We will try our best to assist you.

Best regards,

Michal

Casino Guru

Thanks 👍