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Complaint: Withdrawal limit repeatedly increased and website subsequently became unavailable

I would like to file a complaint against Bet-Sevens regarding my remaining balance of approximately 305 USD/USDT and the repeated changes to the minimum withdrawal amount.

I initially deposited 100 USDT.

At one point, I was able to request and successfully receive a withdrawal of 200 USDT. This is important because it demonstrates that the account was operational and that Bet-Sevens was capable of processing withdrawals.

However, after that withdrawal, the minimum withdrawal amount was repeatedly increased.

The sequence I observed was approximately:

Initially, the minimum withdrawal was 200 USDT.

It was subsequently increased to 500 USDT.

It was then increased further to 700 USDT.

Eventually, the minimum withdrawal amount was increased to 2,000 USDT.

I specifically took screenshots showing these changes. I also contacted their support regarding the withdrawal restriction. Their response confirmed that the minimum withdrawal amount was 700 USDT at that stage.

The problem is that these changes effectively prevented me from withdrawing my actual balance. The withdrawal threshold kept moving upward instead of remaining at the previously stated amount.

I eventually stopped treating the account as a normal bookmaker because I could no longer rely on the withdrawal conditions. At the time, approximately 305 USD remained in my account.

There is now an additional and very serious problem: the Bet-Sevens website has stopped working and has been unavailable for approximately one month. Therefore, I currently cannot even access the account normally or attempt to withdraw the remaining balance.

I understand that bookmakers may have minimum withdrawal limits. My complaint is not simply about the existence of a minimum withdrawal amount. The issue is that the minimum withdrawal was repeatedly increased from 200 to 500, then 700, and eventually 2,000 USDT, while I had funds on the account.

I have screenshots documenting these changes and can provide them as evidence.

What I am requesting

I would like Casino Guru to investigate:

Whether Bet-Sevens was permitted to repeatedly change the minimum withdrawal amount in this manner.

Whether these withdrawal limits were properly disclosed in the applicable terms and conditions.

Whether the changes were applied specifically or dynamically to my account.

What happened to the remaining approximately 305 USD/USDT on my account now that the Bet-Sevens website is unavailable.

Whether Bet-Sevens can be contacted and required to return my remaining balance.

I am not claiming that the successful 200 USDT withdrawal never happened — it did. That is precisely why I continued to use the bookmaker. The problem arose afterwards, when the withdrawal threshold was repeatedly increased and eventually the website disappeared.

I can provide screenshots of the withdrawal limits and correspondence with support as evidence.

Current amount stuck: approximately 305 USD/USDT.

I would appreciate Casino Guru's assistance in investigating this case and helping recover the remaining balance.

Important notice:

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• How many deposits did you make into this casino? Have you used any payment methods other than USDT to deposit funds into your casino account?
• Did you receive any notifications or emails informing you of changes to the minimum withdrawal amounts each time the casino changed its limits?
• Have you checked the minimum withdrawal limits for other currencies or payment methods available at the casino?
• When was the last time the casino’s customer support contacted you regarding the withdrawal of your remaining balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hello, Veronica.

Thank you for your reply. I will answer your questions.

I made two deposits, both in USDT: first 100 USDT, then 150 USDT. I didn't use any other payment methods or currencies for deposits.

I didn't receive any notifications or emails about changes to the minimum withdrawal amount. Each time, I discovered the new limit immediately when I tried to withdraw in my account. Initially, the minimum withdrawal was 200 USDT. Then it increased to 500 USDT, then to 700 USDT, and later I discovered the minimum withdrawal was 2,000 USDT. I have screenshots confirming these changes.

Regarding other currencies and payment methods: as far as I could see in my account, only USDT was available for withdrawal, so I couldn't compare limits for other payment methods.

The last time I contacted support was specifically about withdrawing my remaining balance, when I discovered the minimum limit was 700 USDT. Support responded: "The minimum withdraw amount is 700 USDT." After that, the minimum limit was subsequently increased even higher—to 2,000 USDT.

I currently have approximately 305 USD/USDT remaining in my account. Furthermore, the Bet-Sevens website has been down for about a month, so I currently don't even have a normal way to access my account and attempt to withdraw the remaining funds.

I have specifically saved screenshots of changes to the minimum withdrawal amounts and correspondence with support and can provide them for verification.

For me, the main question is not just whether there is a minimum withdrawal amount, but why this amount was repeatedly increased after I had already used the account, and why I was not notified about this in any way in advance.

I would be grateful for your assistance in investigating the situation and trying to recover the remaining balance.

Sincerely,

Oleh Y.

Здравствуйте, Вероника.

Спасибо за ответ. Отвечаю на ваши вопросы.

Я сделал два депозита, оба в USDT: сначала 100 USDT, затем 150 USDT. Других способов оплаты или валют для депозитов я не использовал.

Никаких уведомлений или электронных писем об изменении минимальной суммы вывода я не получал. Каждый раз я обнаруживал новый лимит непосредственно при попытке оформить вывод в личном кабинете. Изначально минимальный вывод составлял 200 USDT. После этого он был увеличен до 500 USDT, затем до 700 USDT, а позже я обнаружил минимальный вывод уже 2,000 USDT. У меня есть скриншоты, подтверждающие эти изменения.

Что касается других валют и способов оплаты: насколько я видел в своём аккаунте, для вывода был доступен только USDT, поэтому сравнивать лимиты по другим способам оплаты я не мог.

Последний раз я обращался в поддержку именно по поводу вывода оставшегося баланса, когда обнаружил минимальный лимит 700 USDT. Поддержка ответила мне: "The minimum Withdraw amount is 700 USDT". После этого минимальный лимит впоследствии был увеличен ещё выше — до 2,000 USDT.

Сейчас на моём аккаунте остаётся примерно 305 USD/USDT. Кроме того, сайт Bet-Sevens уже около месяца недоступен, поэтому сейчас у меня даже нет нормальной возможности получить доступ к аккаунту и попытаться вывести оставшиеся средства.

Я специально сохранил скриншоты изменений минимальных сумм вывода и переписку с поддержкой и могу предоставить их для проверки.

Для меня главный вопрос заключается не просто в наличии минимальной суммы вывода, а в том, почему эта сумма неоднократно увеличивалась после того, как я уже пользовался аккаунтом, и почему меня об этом заранее никак не уведомляли.

Буду благодарен за помощь в расследовании ситуации и попытке вернуть оставшийся баланс.

С уважением,

Oleh Y.

Dear yatsik13

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear yatsik13,

It is Michal again, and I will be handling your complaint from this point forward.

I understand that the minimum withdrawal amount was allegedly increased from 200 to 500, then to 700 and eventually to 2,000 USDT while your balance still exceeded the original minimum.

I will attempt to contact the casino team outside the complaint thread, as we do not currently have an established communication channel with them.

However, I have also confirmed that the casino’s website appears to be unavailable, which is consistent with your statement that it has been down for over a month. This may significantly limit the likelihood of receiving a response. Nevertheless, I will make every reasonable effort to reach the casino team.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.