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Good afternoon. While playing the Spellmater slot, serious glitches occurred. From the Charge, Jackpots and Multiplayer meters disappearing from the screen, which caused them not to accumulate in spins and then, after I left the game because of this anomaly, when I entered again, the bonus meters did not change after many spins in which balls of the color corresponding to the accumulation of these meters came out.

After analysis by the corresponding department, Betano sent me an email telling me that everything was correct with the amounts paid and spent in that session, without answering what I really asked. Thank you for your attention and help. Thank you

Boa tarde. Ao jogar a slot Spellmater, aconteceram falhas graves. Desde os medidores de Charge, Jackpots e Multiplayer desaparecerem do ecrã, o que provocou a não acumulação dos mesmos saídos em spins e de seguida, após eu ter saído do jogo por causa desta anomalia, ao entrar de novo, os medidores de bônus não se alteraram após imensos spins em que saíram bolas da cor correspondente a acumulação desses medidores.

Após análise do departamento correspondente a Betano e enviou um email a dizer-me que estava tudo correto com os montates pagos e gastos nessa sessão, sem me responder ao que realmente perguntei. Agradeço a vossa atenção e ajuda. Obrigado

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Dear Ivonator69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you further questions so I can better understand the situation.

• Did the glitches on the slot result in you losing money?
• Would you be able to explain in more detail how the disappearance of the different features affected your game?
• Have you tried to access your player's account using a different device or a different internet browser?
• Has the error persisted?
• Could you please clarify what the disputed amount of 40€ represents in your situation?

Thank you very much in advance for your reply.

Best regards,

Tomas

In my previous post, which was mistakenly made on the Gates of Hades slot, when I intended to talk about this slot, SpellMaster, I also failed to mention Casino Betano, where these software glitches have occurred several times and not here at Casino Guru.

From the sudden "disappearance" of the accumulators in the image, to the lack of accumulation of the colored ORBs in the same accumulators..., the conclusion is that Casino Betano did not find any fault even after photos and videos sent by me to customer support.

In short, more than 40 euros were lost in more than 100 spins with almost no return, without any accumulators having triggered, in a slot whose RTP is 96.50%!!!!!

No meu post anterior, que por engano foi feito na slot Gates of Hades, quando o que eu pretendia era falar sobre esta slot, SpellMaster, também faltou a referência ao casino Betano, onde aconteceram estas falhas de software, várias vezes e não aqui no casino guru.

Desde o "desaparecimento" súbito dos acumuladores da imagem, á ausência de acumulação das ORBs coloridas nos mesmos acumuladores..., a conclusão é de que o Casino Betano não encontrou nenhuma falha mesmo depois de fotos e vídeos por mim enviados no apoio ao cliente.

Em resumo, foram mais de 40 euros perdidos em mais de 100 spins quase sem retorno nenhum, sem que nenhum acumulador tenha disparado, numa slot cujo RTP é de 96.50%!!!!!

Thanks for the explanation.

From my point of view Gates of Hades slot was never discussed by you. You initially gave an explanation about the SpellMaster slot.

I unfortunately can't make any conclusions based on the screenshots you shared so far.

Would you be able to share the videos you sent to the casino support with me as well? Send them to my email at tomas@casino.guru for review.

Dear Ivonator69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru