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Hello Awess,

Thank you very much for submitting your complaint. I would like to help you, but I am not sure if I understand your problem correctly. Could you be more specific about what the problem is, please? Did the casino confiscate your winnings, or you cannot withdraw your money?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Awess,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.